VA 101 Exam #1

The boxes in clinic storage are full of credit card slips--I can throw them out after__ years:

What is the safest protocol for animals in the lobby?

A good groomer should be responsible for dosing medications:

When dealing with an angry client I should:

An example of a fomite would be:

The internet should be used for:

Communication barriers can be destroyed by which of the following:

A Veterinary Technician is considered fully credentialed when:

Continuing Education(CE) can be vital to clinic success. How much should be spent on it?

My dog and I are flying to France-which certificate do I need?

Exams rooms need to be cleaned only when visible hair/dirt is present.

A good groomer should be able to explain skin diseases and zoonotic potential

Everyone hates being put on hold--how long should a client be placed there?

Receptionists are responsible for:

The client/patient intake form should include: (may be more than one!)

Facial piercings and tattoos are considered unprofessional at work:

Phyllis the office manager is on a power trip & thinks she is in charge of ALL the office staff. Is she really?

The most efficient location in the hospital should be the middle.

The credit card was declined--what should I do?

The practice manager decides on hiring staff, the budget and purchasing for the clinic.

Trupanion Pet Insurance just came by the clinic and wants to put up some advertisements. Who do I ask for permission?

When walking patients outside to potty, the area should be:

Any member of the staff can be held responsible for the cleaning and maintenance of patients

Effective Leadership qualities include:

Clinic phone operations should do the following:

Kennel attendants are responsible for:

Consent forms are explained so that owners understand treatment options and agree to pay for them.

I would find my job description and duties in the:

I suspect a client is abusing their animal. I should:

SMART--what does the S stand for?

Phyllis the receptionist should be able to: (may be more than one answer!)

Emotional Intelligence is being unable to understand or control one's emotions

Which of these does NOT encourage Employee Development:

Knowing that candy motivates your staff is an example of:

Triage can best be defined as:

SOP stands for what:

The Master Problem List is the best place to find:

Owners respond best to loud high pitched voices on the phone: