Why should you contact local authorities after confirming your ability to own & operate a salon?

To investigate necessary business licenses & regulations

What are retail supplies?

Items available for sale to clients

What statement about tips is correct?

Tips are considered part of your taxable income

Money left after expenses are subtracted from revenues

What sort of person might thrive by operating a sole proprietorship?

Independent, self-motivated. Individual who likes to be in charge

What is true of the front desk in a salon or spa?

It is the center of business operations in the salon

What are transferable skills?

Skills that are mastered at one job to a new position

What is NOT a characteristic of a corporations?

Ownership limited to one individual

When answering the phone, how can you let clients know you are eager to serve them?

By answering in sincere, welcoming tone of voice

Why is parking a critical element in attracting business?

Safety & convenience are important marketing features

What is a function of the federal agency called the Small Business Administration (SBA)?

Helping small businesses succeed

What BEST describes a partnership?

Multiple people sharing ownership of a business

What happens when stockholders buy additional shares of stock?

They increase their ownership interest in the corporation

What is true about the anxiety you feel when taking a test?

A certain amount of anxiety may actually help you do better

What is true of role models?

Their behavior & success are worthy of emulation

Why should you require the services of competent lawyer & tax accountant if you want to form a corporation?

To ensure compliance with complex state rules & regulations

What is a job description?

List of an estheticians specific duties and responsibilities

What is the purpose of noncompete clause within an agreement to buy an established salon?

To ensure the seller does not go on to offer similar services

When should you learn as much as possible about a prospective partners ethics & philosophies

Before entering into any binding agreement

What do you gain through education?

Knowledge you need to operate a profitable business

What should you do to prepare yourself for a test?

To take effective notes during class

What is characteristic of a positive attitude toward test-taking?

Viewing the test as a useful step towards achieving your goals

What key information is supplied by accurate daily reports?

Gross income & cost of operations

What should you do 24 to 48 hours before and appointment with a client

Confirm the appointment with the client by phone

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Chapter 5 Part 1: Milady

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Questions 100

Answers

1
What is the term for location a business close to others businesses that offer different products and/ or services?
Demographic geography
One-stop shopping
Cluster retailing
Group marketing
2
Why should you contact local authorities after confirming your ability to own & operate a salon?
To investigate necessary business licenses & regulations
To request public financial support
To win favor by offering free services to local authorities
To request favorable write-ups in local tourism guides
3
What does it typically mean if the last word in a stem is an?
All the answers are likely to be correct
Answer must begin with a consonant
All of the answers are likely to be incorrect
Answer must begin with a vowel
4
What is the umbrella term for methods of increasing contacts & building relationships to further one’s career?
Networking
Contracting
Franchising
Incentivizing
5
What are retail supplies?
Supplies used in the reception area
Record-keeping tools like blank sales slips & roll of receipt paper
Items available for sale to clients
Supplies used to conduct daily business operations
6
What statement about tips is correct?
Only full-time employees may accept tips
All salons allow estheticians to accept tips
Tips are considered part of your taxable income
The standard tip is about 10 to 12 percent
7
What is profit?
Salaries minus tips
Money left after expenses are subtracted from revenues
Total amount of expense plus revenues
All salons come prior to expenses
8
What is a written summary of education & work experience that highlights relevant accomplishment and achievements?
Resume
Commission
Quota
Jon description
9
What sort of person might thrive by operating a sole proprietorship?
Risk-averse person who does to mind sharing profits
Quiet person who feels uncomfortable giving orders
Independent, self-motivated. Individual who likes to be in charge
Collaborative person who enjoys bouncing ideas off others
10
What is the term for a scheduled meeting with the sole purpose-se of gathering knowledge about a salon?
Job interview
Informative interview
Salon visit
Manager consultation
11
What is an advantage of booth rental over other business structures?
Shared risk with a partner
Capital provided by investors
Ownership of the salon building
Significantly lower expenses
12
Where in your resume should you mention hobbies that are unrelated to business?
Education section
“Personal interest” section
Employment history
You should not mention these
13
What is true of the front desk in a salon or spa?
Every esthetician takes a turn working at the front desk
Only the manager needs to know how the front desk operates
Few customers will have direct interaction with the front desk
It is the center of business operations in the salon
14
What are transferable skills?
Skills that you must learn to be successful at a alone
Skills that are mastered at one job to a new position
Skills you are able to quickly teach to co-workers
Skills learned in the salon that can be applied at home
15
What is NOT a characteristic of a corporations?
Shared ownership
Ownership limited to one individual
Status as an indecent legal entity
Involvement of stockholders
16
What is meant by “highlighting your accomplishment” in a resume?
Mentioning achievements
Identifying how frequently you stay after work to help clean the salon
Identifying how frequently you were singled pout for praise by teachers
Exaggerating your past salaries
17
When answering the phone, how can you let clients know you are eager to serve them?
By rushing them off the phone as fast as possible, time is money
By answering in sincere, welcoming tone of voice
Telling them questions can only be answered via in-person service
Offering to send an esthetician to their home for the first service
18
Why is parking a critical element in attracting business?
Employee convenience is always you first priority
Safety & convenience are important marketing features
Only people who drive are likely to seek out salon services
You wont enjoy work if you park a long distance away
19
Who do employees typically regard as the leader of the team in the salon?
Most experienced esthetician
Receptionist
Manager
Client
20
What is a function of the federal agency called the Small Business Administration (SBA)?
Ensuing workplace safety
Performing workplace inspections
Ensuring compliance with employment laws
Helping small businesses succeed
21
What is the term for business expenses that fluctuate?
Utility cost
Fixed cost
Variable costs
Marketing cost
22
What is a sole proprietorship?
Business owned by one person
Local business that is part of a larger national chain
Business owned by 2 or more people
Business owned by stockholders
23
When should you confirm that you are in compliance with all local, state, and federal regulations, to avoid violation
During your first moth of business
During your first week of business
Before opening your salon
During your first year of business
24
What BEST describes a partnership?
Multiple people sharing ownership of a business
Multiple stockholders having ownership of a business
One person starting a business & then selling it to another person
One person owning a business & another person serving as manager
25
What happens when stockholders buy additional shares of stock?
Their voting power remains unchanged
They diminish the overall value of the corporation.
They increase their salaries
They increase their ownership interest in the corporation
26
What is the term for the process of reaching logical conclusion by employing logical reasoning?
Deductive reasoning
Constructive analysis
Instructive reasoning
Reductive analysis
27
What is true about the anxiety you feel when taking a test?
If you feel anxious, you should excuse yourself & take the test later
It is very unusual to experience anxiety when taking a test
If you feel anxious, you are very likely to fail the test
A certain amount of anxiety may actually help you do better
28
What evokes a professional ambiance in the salon?
Popularity of the salon
Clientele of the salon
Neighborhood in which the salon operates
Style of the salon
29
What should your dispensary feature in addition to ease of mobility?
Soothing paint colors on the wall
High-fashion furniture
Adequate storage space
Fluorescent lighting
30
What is an employers TOP financial priority?
Utilities
Payroll
Product vendors
Rent or mortgage
31
What is true of role models?
Their behavior & success are worthy of emulation
They represent the opposite of what you want to achieve
Every supervisor in every salon is an excellent role model
They are women hired to showcase clothing, hairstyles, and makeup
32
Why should you require the services of competent lawyer & tax accountant if you want to form a corporation?
To ensure compliance with complex state rules & regulations
Because every business needs a full-time lawyer & tax accountant
In order to establish tax shelters in which you can hide income
To protect yourself since most companies get sued often
33
What is the PRIMARY purpose of creating a procedural guide?
Establishing disciplinary policies
Standardizing operations
Relieving managers of responsibility
Weeding out bad employees
34
What is the basic question or problem you are being asked to answer and /or solve on a test?
Limb
Branch
Stem
Root
35
What is a job description?
List of an estheticians specific duties and responsibilities
Service description given by the esthetician to a client
Lis of services to be provided in a particular appointment
Text in an advertisement describing a jon opening
36
What is correct term for the money needed to invest in a business?
Lucre
Collateral
Down payment
Capital
37
What are so of the MOST important factors when choosing the location of your salon?
Product pricing & quality of service
Distance from the bank & age of the building
Visibility & accessibility
Side of the building & quality of it fixtures
38
What should you REFRAIN from doing when using the phone?
Projecting a positive attitude
Actively listening to the caller
Being fully attentive to the caller
Chewing gum
39
When should you become familiar with the basic business principles off accounting
During your first month in business
During your first year in business
During your first week in business
Before you open your business
40
What is one tool for writing an effective resume?
Highlighting personal goals
Avoiding cliched phrases
Avoiding action or power words
Using vague language
41
What is the purpose of noncompete clause within an agreement to buy an established salon?
Ensure the salon has no existing competitors
To void the deal if anyone opens a competing salon
To ensure the buyer will not terminate any current employees
To ensure the seller does not go on to offer similar services
42
When should you learn as much as possible about a prospective partners ethics & philosophies
Durning the first year of business, so you can see how the person works
Before discussing the possibility of going into business together
Before entering into any binding agreement
After spending your capital on equipment & other necessities
43
What does OSHA oversee?
Product advertising
Efficacy of skin products
Workplace safety
Compliance with tax regulations
44
What aspect of employee relations includes active listening?
Negative surveillance
Negative communication
Positive communications
Positive surveillance
45
What do you gain through education?
Knowledge you need to operate a profitable business
Compassion for dealing with employees problems
Inspiration you need for inventing a successful product
Patience for waiting out slow periods in business
46
What should you do to prepare yourself for a test?
Discard class handouts & focus entirely on the textbook
Stay up late studying & get up early to study
To take effective notes during class
Maintain s pessimistic attitude
47
What does a corporation accomplish by issuing stock certificates or share?
Raising capital
Eliminating corporate liability
Adding members to the board of directors
Diversifying corporate investments
48
What should you do when you encounter options on a test that you know to be incorrect?
Consider them for a long time
Skip the question and go back to it later
Assume they reveal “trick questions” and are therefore correct
Eliminate them immediately
49
What is characteristic of a positive attitude toward test-taking?
Keep in mind that individual test rarely have much impact on final grades
Viewing the test as a useful step towards achieving your goals
Cramming for 24 hours straight immediately before a test
Remembering not to take the test because its just a test
50
What key information is supplied by accurate daily reports?
Product efficacy fluctuations
Client satisfaction rates
Gross income & cost of operations
Future marketing opportunities
51
What should you do 24 to 48 hours before and appointment with a client
Turn on the towel warmer and insert fresh linens
Prepare your workstation by laying out needed products and supplies
Confirm the appointment with the client by phone
Wash your hands to ensure cleanliness during the treatment
52
Whose assistance should you seek out if you do not understand your obligations as a business owner?
Marketing specialist & architect
Architect & accountant
Attorney & accountant
Marketing specialist & attorney
53
What is NOT an indication that you might benefit from professional financial advice?
When you feel unsure about how to handle ur bank account
When you have difficulty managing money
When you feel unsure about how to handle ur retirement
When you realize you have money left over after paying your bills
54
What is a good approach for a business owner to have regarding lapse in insurance coverage?
Coverage is typically unnecessary
Coverage should never lapse
Occasional lapse are not a big deal
Insurance should only be purchased when there is a problem
55
What is the MAIN goal of public relations?
Gaining more personal friends
Achieving a certain desired behavior
Distracting the public from crimes
Attracting potential new employees
56
When during a test is it appropriate to ask the examiner questions?
When you want to distract the examiner so a friend can cheat
When something is not clear
When you think you can trick the examiner into answering a question
When you need help with an answer
57
What is one of the effects of incorporating?
Eliminates the need to obtain govn. Recognition of the business
Requires all investors to be actively involved in managing the company
Hep to protect assets
Eliminates the need to pay any type of taxes
58
What is NOT on of the responsibilities of an independently contractor?
Paying his or her own fees
Controlling his or her own hours
Paying his or her own taxes
Paying franchise fees for the salon
59
What should you do to avoid cramming the night before a test?
Plan ur study schedule
Study only in the morning
Study only when you feel like it
Skip class the day before the test and study
60
What term refers to the employees that work for you?
Personnel
Constituents
Clients
Vendors
61
What should you do when. You come across a difficult question on a test?
Skip and come back to it later
Guess and move on
Skip it altogether, leave blank
Work through it and put down an answer before moving on
62
What are quotas?
Percentage of retail sales returned to you as commission
Amounts of goods and services to be sold in a given period of time
List of duties and responsibilities related to ur job
Minimum number of questions you must get right on tests
63
What business type requires the proprietor to bear losses alone
Corporation
Partnership
Sole proprietorship
Limited liability corporation
64
Who generally pays for the utilities an esthetician uses in a booth-rental arrangement?
Clients
Esthetician
Stockholders
Financing company
65
What do full-service salons usually offer?
Nutrition counseling
Medical aesthetic procedures
Guest rooms for an extended stay
A total beauty experience
66
What amount is used by clients to calculate tips?
Amount changed for retail products
Price of the basic facial
Total service ticket
Price of the basic facial plus any add-ons
67
What is the term for the particular identifying characteristics of an area, such as size, age, sex, or ethnicity
Criteria
Demographics
Marketing strategies
Quotas
68
When should you read the questions in test that contain long paragraphs of reading followed by several questions?
While you read the paragraph
After you read the paragraph
After you think of the answer
Before you read the paragraph
69
What do you communicate to your employees by setting clear goals & objective & by acting consistency?
That you will be quick to punish
That you don’t want their input
That you are boring & predictable
That you are a person of your word
70
What’s the right approach for conflict involving employees?
Letting employees work out their own problems
Immediately firing any employee involved in a conflict
Immediately sending the employee home to “cool Off”
Responding quickly & diplomatically
71
What is a focus of treatment at wellness spas?
Surgical procedures
Optimal health maintenance
Cosmetic surgery
Chemical skin treatments
72
What is revenue?
Amount spent on purchasing products that will be sold to clients
Portion of income set aside for taxes
Total amount of all expenses for which the salon in liable
Income generated from selling products & services
73
When should you answer the questions on a test for which you are sure of the answer?
You should answer all questions in the order which they appear on the test
At the beginning, so you save time for difficult questions
When you need a break from more difficult questions
After completing the most difficult questions
74
When should you consider writing a separate resume?
When u are trying to hide the fact that you got fired from ur last job
When you are applying for different positions with distinct requirements
When you are applying for similar positions at various employers
When you want to apply for a job without ur current employer knowing
75
What is an employee manual?
Brochure listing businesses w/ which the salon has professional relation
Handbook or guide containing data about salon operations
Handout w/ names & contact info of all employees
List of paid holidays & days the salon will close early
76
What should you do on the day of the test?
Try to answer questions without reading them thoroughly
Listen carefully to the examiners verbal directions
Leave your watch at home
Skip breakfast
77
What are consumption supplies?
Items available for sale to clients
Supplies used to conduct daily business operations
Supplies used to build the physical plant of a salon, like lumber
Supplies used in the lunchroom
78
What should you EXCLUDE from your resume?
Employment history
Description of transferable skills
Salary requirement
Notable accomplishment
79
What is the LEAST important concern when preforming your own trials for the practice exam?
Safety procedures
Infection control
Timing
Models satisfaction with your work
80
What behavior characterizes a test-wise student ?
Cramming the day before a test
Practice good study habits
Cheating without getting caught
Answering all questions quickly
81
What is NOT something for which you will be if you accept employment as an independent contractor?
Building maintenance fees
Compliance with laws
Insurance
Taxes
82
What should you do when leaving phone messages?
Leave a thorough description of all services you expect to perform
Pretend to be the salon manager
Address the client by name
Remind the client to bring enough money to pay for services
83
What is NOT a location where one might expect to find a medical spa?
Dermatology office
Hospital
Laser center
Country club
84
What should you do before answering questions on a test?
Count the number of questions
Read every word of every question
Watch what other students are doing
Enter identifying information
85
Why is it important to be an active student?
To intimidate other students but showing how assertive you are
To make the teacher give you extra credit for involvement
To pass the license exam
To become friends with ur teacher
86
What is commission?
Sliding-scale form of pay based upon experience
Percentage-based for of pay related to performance
Flat-rate form of pay based on upon hours worked
Flat-rate form of pay based upon job description
87
What is a characteristic of someone who might thrive in a partnership?
Wants to keep all profits instead of sharing them
Worries about the risks associated with assuming liability
Enjoys the security of working with others
Prefers to do everything instead of delegating task
88
What cost should you cover for employees to the best of your financial ability?
Transportation
Leisure activities
Benefits
Meals
89
What should you do if you skip a question?
Mark it so you can find it later
Cross is out & hand it in without answering
Go back later & simply guess
Forget about it & focus solely on the easiest question
90
What is one technique for considering ur audience while writing a resume?
Providing vague information that will force an interviewer to ask questions
Using words to which the reader can relate
Using “fancy” language that shows off your intelligence
Leaving out dates so people cannot guess ur approximate age
91
What is true of financial management?
It is the cornerstone of a successful employee handbook
Is it your accountants responsibility, not yours
No one expects every business owner to know to hoe to manage money
It is the cornerstone of a successful business plan
92
What is NOT among the services commonly affected at resort spas
Hair & nail services
Skin care
Surgical procedures
Massage
93
What should you start keeping careful track of when you are spending, if you have not already done so?
When you reach age 25
When you reach age 21
When you start earning a salary
When you’ve had a job for a year
94
What form of compensation specifics a certain amount of pay based on a flat or hourly rate?
Salary
Gratuity
Quota
Commission
95
What procedures should be spelled out in a security checklist?
Opening & closing procedures
Facial & waxing procedures
Client-consultation procedures
Greeting & welcoming procedures
96
What is a business plan?
Handout given to employees explaining company policies
Document outlining a company’s beliefs and goals
Checklist explaining how procedures are followed
Strategy for understanding key elements in developing business
97
What helps you learn to forecast (make prediction) about your business?
Becoming familiar with specific cost related to running the business
Maintains a staff of 5 or more for at least one year
Becoming familiar with the financial affairs of your competitors
Achieving five or more years of consistant profitability
98
What type of business is managed by a board of direction?
Booth rental
Corporation
Sole proprietorship
Partnership
99
What is a destination spa?
All-inclusive retreat
Local day spa
Spa area of medical practice
Spa area of a franchise salon
100
What is a benefit of renting a booth or space within an established salon?
Booth rental exposes you to every possible business situation
You gain experience by running a business on a small scale
If you succeed in booth rental, you will succeed in anything u try
Booth renters usually end up buying the salon after a short time

Chapter 5 Part 1: Milady Flashcards | StudBud