Where could you find a description of this philosophy

In the practice's mission statement

primary benefit of an electronic memo over a manual or paper memo

Electronic memos due to computer systems being password protected.

Accounts payable can be defined as a:

system that records all monies the dental practice owes others.

Budget plans reports contain

A list of patients who have failed to make a payment

Where should copies of the Explanation of Benefits be filed

In a file for the month in which the claim was paid

The dental practice's _____ outlines established safety procedures, which must be followed by each employee.

hazardous communication program

An account aging report can be described as:

an analysis of the length of time that has elapsed since a charge was made.

a program of rows and columns in which data can be manipulated

The dental professional responsible for preparing the written treatment plan is

The administrative dental assistant

Saliva ejectors are categorized as

non-consumable supplies, red and blue

When two insurance covers the full ammount of the treatment

coordination of benefits (COB).

What is a call management feature

Telephone system that monitors and routes telephone calls.

Overbilling can be described as all except:

the dentist recommends, performs & charges for unnecessary dental services.

The IRS W-4 form serves what purpose

Establishes employee's withholding allowance.

What to do if patient, "Let me talk to the dentist, he is an old friend."

"The DDS has given me the responsibility of making the arrangements."

The Americans with Disabilities Act regulations states

Employers cannot discriminate on the basis of disability in employment.

When a patient receives services from a dentist outside the HMO, which of the following applies to the fees?

Patient is responsible for the fees

Who is the subscriber

the holder of the dental benefits is the subscriber

Personnel records are confidential.

Potential work-related problems can occur if ergonomics is not addressed

Work-related musculoskeletal disorders

The first step in the ordering process is

To decide which supplies and products will be used

A payment in full policy means

The account is paid in full at the end of every visit.

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DA600 Unit 3

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Questions 83

Answers

1
Where could you find a description of this philosophy
In the financial policies manual
In the practice's mission statement
In the State Dental Association handbook
In the job description given to you when you were hired
2
primary benefit of an electronic memo over a manual or paper memo
Enables team members to communicate even if they are not in the same place.
Electronic memos due to computer systems being password protected.
Electronic memos save on the use of paper.
Electronic memos save time in a busy dental office.
3
Collection, transmission, management and storage of information are the primary function of
Dental business office
All
Computer managed billing system
Front desk
4
Combustible items should not be stored
near a heat source
in cool places
in dark areas
in large quantities
5
Companies that provide stand-alone electronic claims solutions
E-Claims service provider
PPO
Application service providers
Managed care programs
6
Accounts payable can be defined as a:
system that records all monies the dental practice owes others.
method used to verify and classify all transactions.
system of recording all financial transactions.
7
The first step in reconciling the bank statement is to verify:
deposits.
debits
the balance.
canceled checks.
8
Budget plans reports contain
The monthly amount due on outstanding bills
The negative monthly balances owed by patients
Monthly payments owed to the dental supply house
A list of patients who have failed to make a payment
9
the best way to relay confidential information
Voice mail
Speaker phone
Intercom
10
Where should copies of the Explanation of Benefits be filed
In the clinical records
In a file for the month in which the claim was billed
In a file for the specific insurance company
In a file for the month in which the claim was paid
11
are lists of procedures covered by an insurance company and their respective dollar amounts
Usual and customary fees
Table of Allowances
List of reasonable fees
Capitation program
12
Insurance covers 80% now, in 1 month, it will be covered at 90%:
a capitation program.
a fixed fee schedule.
an incentive program.
direct reimbursement.
13
A small device used to transfer data from one location to another is which of the following
red and blue
Hard drive
Jump drive
Flash drive
14
The dental practice's _____ outlines established safety procedures, which must be followed by each employee.
hazardous communication program
inventory control system
MSDS
master list
15
which member of the dental team completes the majority of information processing
The administrative assistant
The chairside assistant
The network manager
The expanded function assistant
16
An account aging report can be described as:
length of time between filing an insurance claim & receipt of payment.
the length of time since the last payment was made.
an analysis of the length of time that has elapsed since a charge was made.
17
Spreadsheets are
a program of rows and columns in which data can be manipulated
an element of data storage.
a program to view hypertext pages.
18
The dental professional responsible for preparing the written treatment plan is
The business manager
The receptionist
The dentist
The administrative dental assistant
19
Classification in which employees are paid according to the amount of work they produce.
At will employee
Contract employee
Hourly employee
Salaried employee
20
After _____ days, review and track any unpaid dental claims.
7
10
30
60
21
should be considered when designing a financial policy
The practice philosophy
All of the above
The community standards
Sound business practices
22
is a list that summarizes all invoices sent during the month.
pegboard copy
statement
payment authorization
accounting report
23
Saliva ejectors are categorized as
disposable supplies
non-consumable supplies
consumable supplies
red and blue
24
_____ is a series of reminders that payment is past due.
The collection process
Skip tracing
A credit report
A divided payment plan
25
Work related accidents are billed how
Workers' compensation
Secondary coverage
To his primary insurance
Government assistance
26
Background noise in the dental office should not rise higher than _____ decibels.
40
55
20
35
27
When two insurance covers the full ammount of the treatment
assignment of coverage.
coordination of benefits (COB).
dependent coverage.
Consolidated Omnibus Budget Reconciliation Act (COBRA).
28
What is a call management feature
Telephone system that monitors and routes telephone calls.
Communication between different stations within the telephone system.
Allows user to forward calls to another number or station.
A method to direct calls to individuals or departments.
29
An invoice is a list of purchased items and their charges. What do you call a list of the totals of all the invoices?
A ledger
Statement
A register
A deposit slip
30
Sales representatives for dental supply houses usually visit dental practices
weekly or biweekly
annually
monthly
quarterly
31
New employees must complete _____.
red and blue
a W-2 form
an I-9 form
a W-4 form
32
Overbilling can be described as all except:
fraudulent insurance billing
the dentist recommends, performs & charges for unnecessary dental services.
waiver of copayment, with third-party payment accepted as full.
the dentist increases the fee solely because the patient has insurance.
33
an electronic message center used to direct calls/messages to individuals or departments.
Voice mail
Intercom paging
Computer integration
Call forwarding
34
The IRS W-4 form serves what purpose
Documents eligibility for earned income credit.
Documents wages earned.
Establishes employee's withholding allowance.
Documents employment eligibility.
35
A collection agency charges the dental practice ____ to take over the collection process.
10-20% of the balance due
20-30% of the balance due
30-50% of the balance due
a predetermined flat rate
36
The most frequently used communication tool on the internet is
E-mail
Browsing
Amazon
Ebay
37
Which types of correspondence is not permitted under the Fair Debt Collection Guidelines
Collection Letter
Repeat Billing
Postcard
Ultimatum letter
38
What to do if patient, "Let me talk to the dentist, he is an old friend."
"I will let the dentist know that you wish to speak with him."
"You could resolve this problem if you just paid your bill on time."
"The dentist is busy with other patients and cannot be disturbed."
"The DDS has given me the responsibility of making the arrangements."
39
The Americans with Disabilities Act regulations states
Employers cannot discriminate on the basis of disability in employment.
Reduced hours must be arranged for disabled employees if requested.
Preference is to be given to the one with an identified disability
Must treat all employees the same way, whether or not they are disabled.
40
can aid the patient in billing the insurance company directly
An encounter form
An EOB form
A superbill
A dental claim form
41
When a patient receives services from a dentist outside the HMO, which of the following applies to the fees?
Patient is responsible for the fees
The treating dentist can accept or reject the HMO payment.
Fees are covered by the HMO regardless of the treatment provider.
Fees are covered at 50%
42
the administrative assistant must check on a new employee
Verify work eligibility.
Have the employee fill out a W-4 form.
All
Record employee's name and SSN's from a social security card.
43
Who is the subscriber
he is the subscriber.
his father is the subscriber
his mother is the subscriber
the holder of the dental benefits is the subscriber
44
true statement
Copy of employee's social security card can be kept in personnel record.
Payroll and personnel records should be kept in the same file.
Personnel records are confidential.
Married employees can share a payroll record.
45
Potential work-related problems can occur if ergonomics is not addressed
Violation of the Americans with Disabilities Act
Work-related musculoskeletal disorders
Violation of Occupational Safety and Health Administration regulations
Work-related stress claims
46
Where to obtain information for a dental claim
patient before treatment.
patient's clinical chart.
patient after treatment.
member of the dental team who is providing treatment.
47
Insurance companies calculate eligibility on a(n) _____ basis.
daily
monthly
annual
weekly
48
Stickers or stamps placed on the statement signify which level of the collection process
Level four
Level two
Level one
Level three
49
Paper claim has a turnaround time of _____, an electronic claim has a turnaround of _____.
1 week; 1-2 days
1 month; 7-10 days
1-2 days; 1 week
7-10 days; 1 month
50
The first step in the ordering process is
Talk to the sales representative
To accurately measure the storage area
To determine how much money is available for ordering supplies
To decide which supplies and products will be used
51
A payment in full policy means
Both B and C are correct.
Payment in full is required the month the billing is sent.
The account will receive a discount when several bills are paid in full.
The account is paid in full at the end of every visit.
52
The portion of the dental treatment for which the patient is responsible is
None of the above
Copayment
Divided payment plan
Extended payment
53
All employment tax records must be kept for a period of _____ years.
4
5
7
2
54
A level three collection procedure should be initiated after _____ days.
60
120
30
90
55
A "one-write system" is an example of a(n)_____ system.
automated billing
manual bookkeeping
one-step accounts payable and receivable
computerized bookkeeping
56
which limits patients to a predetermined list of dentists
Managed Care Plan
All
EPO Plan
HMO Plan
57
What is the birthday rule
Parent whose birthday comes 1st in the year is the primary.
Call the parents back and ask whom they would like
The father's insurance should be filled first if he is older than his wife.
Parent who has a birth date closest to the child is billed first.
58
Combination of equipment, software, data, personnel, and procedures
An information system
A dedicated dental software system
A central processing unit
An input/output device
59
Whose responsibility is it to monitor compliance with treatement plan and initiate collection procedures
The dentist
The bookkeeper
The office manager
The administrative dental assistant
60
_____ is the set dollar amount that the patient must pay toward treatment before the third party will consider payment.
Eligibility
Policy coverage
The deductible
Coverage limitation
61
Maximum coverage can be described as:
the total dollar amount an insurance company will pay during the year.
Amount that the patient must pay each year before insurance benefits
the total amount a patient can be charged during a year.
62
Credit card payments for dental services are considered to be
flexible payment plan.
cash payment.
extended payment plan.
delayed payment plan.
63
Who must be informed of treatment and must authorize any payment plan before treatments begin.
parent
financially responsible party
patient
guardian
64
A billing statement should include:
description of each transaction, in terms that the patient will understand.
a return envelope.
all
a summary of the payment policy (printed on the back).
65
advantage of a computerized inventory management system in a small dental practice
Computerized systems can completely replace the manual system.
Reordering of supplies may be automated.
The office will receive automatic notification of new products.
By being directly linked to the database of a large supply house
66
What has proved to be the most effective method for collecting unpaid bills
Repeated bills
Letters
Telephone calls
E-mail messages
67
An employee must complete a new W-4 under which circumstance
A change in marital status.
A change in salary or hourly wage.
A change in name.
Qualification for advanced earned income credit occurs.
68
Which statement is true
It is unusual for a patient to become angry during a collection call.
Open-ended questions are effective when a collection call is placed.
69
What standards should all products used in direct patient care meet
The Board of Dental Examiners
The Occupational Safety and Health Administration (OSHA)
The American Dental Association
The Dental Assisting National Board
70
the most common input device
The external drive
The keyboard
The modem
The scanner
71
primary purpose of the Safety Data Sheet
Provides information on the hazards of chemicals used in the workplace.
Provides instructions for development of a hazardous communication program.
Provides certification of proper disposal of used hazardous materials.
Provides documentation of delivery of hazardous materials.
72
Under what situations should information not be sent via fax machine
When security cannot be confirmed
After normal office hours
When information includes patient information
When notification of receipt is necessary
73
Which supplies are not included in those for the dental laboratory
Gypsum products
Dental wax
Impression materials
Billing statements
74
_____ is the amount of pay given before any deductions have been taken out.
Gross salary
Net salary
After tax income
Take home salary
75
A "telephone reminder" call should not be made
red and blue
before 9am
after 8pm
before 8am
76
true about a network server
It is located only on the premises.
It is a computer used to store data.
It is used to connect one workstation to another.
It is only in the Cloud.
77
It may take up to _____ days for a check, sent by mail, to be received and processed.
7
5
30
10
78
An ultimatum letter should be sent:
from the dental practice's attorney.
along with a final bill.
first class mail with a return address envelope.
registered mail with a return receipt.
79
Inventory control in a dental practice is focused on _____ supplies and equipment.
business office
laboratory
all
clinical
80
Insurance companies commonly ______ in a practice called direct deposit.
transmit information to the bank through scanned images of a check
deposit funds through an ATM
transfers directly from their bank account to the dental bank account
81
not considered to be a level one collection reminder
If payment is not received in 10 days, acct will go to collection agency.
Reason for not paying this balance, please contact us.
Prompt payment for regular dental checkups is appreciated.
82
is not needed to reconcile an account
The check register
Deposit records
Bank statements
Payroll records
83
Define lead time
Amount of time required for supplies to arrive at the office
How much of the product is used in a specified period
Length of time it takes to produce the item ordered

DA600 Unit 3 Flashcards | StudBud