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Final review
Final review
60 terms
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StudBud Administration
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161 plays
Chapters 6, 8, 9, 10, 13, 15, 16
Flashcards
60 cards
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Practice quiz
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Host live
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Questions
60
Answers
1
Which of these is a general description of how the firm will try to accomplish the firm’s vision?
Mission statement
Strategic analysis
SMART framework
Objective statement
2
“T” in the SWOT analysis stands for ______.
terminal
time
threats
teamwork
3
In societies with high ___ scores, individuals are valued for achievements & rewarded & recognized for achievements.
individualism
uncertainty avoidance
collectivism
masculinity
4
As presented in class, business style writing is clear, concise, and direct
True
False
5
Which of the following is NOT an activity of strategic management process?
Vision and Mission
Create and choose strategies
Establish compensation for performance
Strategic analysis
6
What refers to the task of balancing individual differences & goals AND the collective identity & goals of a team?
Birdbox
Manager’s dilemma
Secondary paradox
Primary paradox
7
According to Hofstede, the degree a society emphasizes traditional qualities such as advancement & earnings refers to:
Individualism
Masculinity
Uncertainty Avoidance
Power Distance
8
According to Hofstede, the degree to which members of a society accept differences in power and authority refers to:
Power Distance
Collectivism
Uncertainty Avoidance
Individualism
9
Which of the following represent the correct sequence of Tuckman’s Stages of Group Development?
Performing, Norming, Forming, Storming
Forming, Storming, Norming, Performing
Forming, Storming, Performing, Norming
Norming, Forming, Storming, Performing
10
According to Hofstede, the degree people are comfortable with risk, uncertainty, & unpredictable situations refers to:
Masculinity
Uncertainty Avoidance
Individualism
Power Distance
11
Demographic trends and market diversity are part of which element of PESTEL?
Legal
Environmental
Political
Sociocultural
12
A ___ strategy involves firms developing plans to increase the size of revenue, market share, or geographic reach.
divestiture
stability
defensive
growth
13
______ is a tool that reminds managers to look at several distinct categories in the macro environment.
SWOT
PESTEL
Porter’s
VRIO
14
What describes the process firms use to study the many different layers & aspects of their competitive environment
Strategic analysis
Value chain
strategic positioning
SWOT
15
According to Larkin & Larkin, deep down managers believe they are communicating effectively
False
True
16
If it’s on the reference list it needs to be cited in-text
Always
Never
Sometimes
17
Which is the parenthetical author driven citation?
C
A
D
B
18
Which is correct for an in-text citation?
Harrison 2023
(Harrison, 2023)
Harrison et al. 2023
(Harrison et al., 2023)
19
____ occurs when one assumes that all people within a culture act, think, and behave the same way.
Cultural stereotyping
Masculinity
Cultural paradox
Expatriate
20
According to Hofstede, which of the following is an implication of low uncertainty avoidance?
Preference for larger companies
Weak loyalty to companies
Top managers often involved in operations
Formalized management structures
21
____ factors are things in the global environment that may impact a firm’s operations or success
Economic
Internal
External
Socio-cultural
22
Intellectual property rights are part of which element of PESTEL?
Environmental
Political
Legal
Economic
23
SMART goals are Specific, Measurable, Achievable, Relevant, and ______
Time-bound
Talent-focused
Trackable
Technical
24
Asking “What are the distinguishing characteristics of effective leaders?” sparked what approach to studying leadership?
trait approach to leadership
charismatic approach to leadership
behavioral approach to leadership
contingency theory of leadership
25
As discussed in class, the formula for active listening with fuller empathy is:
Accommodate, Value, Acknowledge
Acknowledge, Validate, Accommodate
Acknowledge, Value, Accommodate
Accommodate, Validate, Acknowledge
26
Which of the following types of team disagreements should a manager initially resist intervening on?
Process conflicts
Relationship conflicts
Status conflicts
Task conflicts
27
In PESTEL, factors are characterized as opportunities or threats.
False
True
28
Which of the following is the first step of strategic management process?
Strategic analysis
Measure and evaluate performance
Vision and Mission statements
Develop objectives
29
What is the set of activities firms undertake to try to put themselves in the best possible position to compete?
Strategic management process
Value chain
Strategic analysis
Strategic positioning
30
ABC Products want to find what tech opportunities exists for their business. ABC should use which of the following
SWOT
Porter’s 5 Forces
PESTEL
Vision and Mission
31
What is this?
Reference list citation
Neither
Both
In-text citation
32
Fill in the blanks with the quote from class: "______ is the heart of management"
Inspiration
Leadership
Communication
Compromise
33
A firm’s internal environment contains elements that can impact the firm but are generally beyond its direct control.
False
True
34
______ includes facts about income, education levels, age groups, and the ethnic and racial composition of a population.
Political
Demographics
Economic
Environmental
35
Which is correct APA formatting?
Harrison, J., Border, B., Castro, I., Gulyas, V., Piau, A., & Zendron, P.
J. Harrison, B. Border, I. Castro, V. Gulyas, A. Piau, & P. Zendron
Harrison, J., Border, B., Castro, I., Gulyas, V., Piau, A., and Zendron, P.
Harrison, J., Border, B., Castro, I., Gulyas, V., Piau, A., and Zendron, P.
36
According to class & HBR all of the following are barriers to effective listening:
False
True
37
“O” in the SWOT analysis stands for ______.
operations
output
organic
opportunities
38
Which of the following SWOT factors are external to the firm?
Threats and strengths
Threats and weaknesses
Weaknesses and opportunities
Opportunities and threats
39
A leader who wants to communicate a vision in such a way that it provides meaning will likely use:
storytelling
carrot and sticks approach
the referent base of power
the mission statement
40
What is the correct author and year format for an article in a reference list?
Brill, J. B. 2011.
John Brill, 2011.
Brill, JB, (2011).
Brill, J. B. (2011).
41
Tariffs and trade agreements are part of which element of PESTEL?
Legal
Political
Economic
Sociocultural
42
In societies with high _______ scores, people are seen as being part of a wider group, known as the in-group
uncertainty avoidance
Individualism
masculinity
collectivism
43
Which is part of Chris Voss’ tactical empathy framework discussed in class?
Strategic silence
All of the above
Labeling
Mirroring
44
According to Hofstede, which of the following is an implication of low power distance?
Wide salary gap between top and bottom of company
Managers rely on formal rules to manage
Dispersed authority
Tall hierarchies with clear levels of managers and subordinates
45
Which of the following SWOT factors are internal to the firm?
Opportunities and threats
Strengths and weaknesses
Threats and strengths
Weaknesses and opportunities
46
Which is known as the “polite stage”?
Storming
Norming
Forming
Performing
47
Margo’s team is completely self-directed and requires little management direction. Margo’s team can be described as:
Performing
Norming
Forming
Storming
48
Although not in the text’s model, what stage was later added to Tuckman’s Stages of Group Development?
Shoring
Coring
Adjourning
Learning
49
Which of these is an expression of what a business’s founders want that business to accomplish?
SMART framework
Mission statement
Vision statement
Strategic analysis
50
“S” in the SWOT analysis stands for ______.
support
strategy
strengths
system
51
Managers’ effectiveness as ___ will determine how well they understand & respond to others & can change the organization
speakers and writers
listeners
disturbance handlers
monitors
52
The Ohio State and University of Michigan studies both contributed to the ______ approach to leadership.
Trait
None of these
Behavioral
Personality
53
According to Hofstede, which of the following is an implication of high-power distance?
Dispersed authority
Flat organizational hierarchies
More consultative or collaborative forms of decision making
Very centralized organizational structure
54
In APA format, what year would we cite our textbook?
2018 (first draft)
2019 (when published)
2024 (when uploaded to canvas)
2025 (when you accessed)
55
Which of these is in active voice?
The report was read by Christie
Christie read the report
Creative presentations were given by Management 3000 students.
The chowder was consumed by Jimmy
56
Interest rates and exchange rates are part of which element of PESTEL?
Economic
Sociocultural
Legal
Environmental
57
Which is the paraphrased idea driven citation?
D
A
B
C
58
Leadership and management are interchangeable.
False
True
59
“W” in the SWOT analysis stands for ______.
weaknesses
win
wages
waste
60
In which stage do members clash for control of the group and people begin to choose sides?
Storming
Performing
Forming
Norming