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Customer Service
Customer Service
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Quiz - Refresher
Flashcards
10 cards
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Practice quiz
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Host live
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Questions
10
Answers
1
Select one example of Good Customer Service.
Yell out at customers.
Communication Skill and Acknowledge.
Being rude and aggressive.
Interest on getting incomes.
2
What does L.A.S.T stand for?
Listen, Ask, Solve, Thank.
Aim, Leave, Solve, Thank.
Listen, Ask, Sell, Thank.
Try, Ask, Listen, Solve.
3
Select one example of Professional Communication Style.
Empathy, Madness, Savage.
Questioning skill, Anxiety.
Happy, Friendly, Lovely.
Paraphrasing, Language, Tone.
4
What do we get with poor Customer Service?
We get a crown and extra compensation.
Lost of consumers and lost revenue.
Lost of interest and money.
Lost of time and lost of resources.
5
What is the best statement to empathize with consumer´s situation?
I totally understand and I apologize for your issue...
Well, that´s life...
I don´t know, it´s not my fault...
Ok, I see...
6
''Soft Skills'' are often related with Emotion Quotient.
True
False
7
Select one best practice of good customer service
Sales skills
Leaving the conversation
Questioning Skill
Management skills
8
What is your role as agent?
Leave the customer on hold ever after!
Yell out at customers!
Take care of the customers!
Sell as much as you can!
9
Customer service is the act of supporting the customer´s issue o situation.
True
False
10
Select one example of Customer Pet Peeves.
''No big deal, just give what I want so I can go back to work.''
''Whoever answered the phone sounded aggressive and rushed.''
''I'm sleepy, could you hurry up?''
''I'm happy with the company, I will recommend you with the world.''
