ServiceNow CSA Exam (3)

What feature do you use to specify which users are able to access a Service Catalog Item?

On a Form header, what is the three bar icon called?

What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates?

Which ServiceNow capability provides assistance to help users obtain information, make decisions, etc

Which field (or fields) is used as a unique key during imports?

What Service Catalog feature do you use to organize items into logical groups?

What are the three key tables in an enterprise CMDB? (Choose two.)

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

What is the result of the order in which access controls are evaluated?

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying?

What are different types of Data Sources, which may be imported into ServiceNow? (Choose two.)

What controls the publishing and retiring process for knowledge articles?

What is used to determine user access to knowledge bases or a knowledge article?

From a form, what would you click to add additional fields to the form? (Choose two.)

Which tool is used to define relationships between fields in an import set table and a target table?

What type of field has a drop down list, from which you can pick from pre-defined options?

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets.

The wait time for end users is based on the round-trip between the client and the server. What activities are included i

What is the most common role that has access to almost all platform features, functions, and data?

On a filter condition, which component is always a choice list?

Which application is used primarily to load data into ServiceNow?

Your customer requires that they be able to monitor which users are performing impersonations in their instance.

Which feature allows you to automate business logic for a particular application or process as approvals, tasks, etc

What ServiceNow feature allows you to include data from a secondary related table on a report?

You have been asked to configure a form so an employee could order tablet and accessories. Select 2 solutions

Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs

Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles?

Which statement correctly describes the differences between a Client Script and a Business Rule?

What framework can be used to manage the tables and CIs associated with a use case?

On what part of the ServiceNow instance, would you find the option to Impersonate User?

When importing data, what happens to imported rows, if no coalesce field is specified?

What type of query allows you to filter list data using normal words, instead of the condition builder?

Tables may have a One to Many relationship. From the Service Catalog, what are 3 examples of tables having one to many?

How would you define an Access Control, to allow a user with itil role to have permission to create incident records?

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose two)

What are the components that make up a filter condition? (Choose two.)

A Role is defined as what?

User records are stored in which table?

What are examples of Core tables in the ServiceNow platform?

Which component of a table contains a piece of data for one record?

You are asked to create an option in the Service Catalog, which will allow a user to click Get Help

Group records are stored in which table?

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory app

Your customer would like to create a new template to notify users who are affected by network outages at their site.

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose three.)

What are the three key tables in an enterprise CMDB? (Choose two.)

When designing a flow, how do you reference data from a record, in that flow?

Which role can manage multiple knowledge bases?

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

Which module would you use to customize your instances banner image, text and colors?

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what mod

What are advantages of using Flow Designer? (Choose two.)

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose three)

When creating a new notification, what must you define? (Choose two)

What are the main components of the Form Design interface? (Choose two.)

When impersonating a user for testing purposes, what is the best way to return the instance?

What is a key difference between Reporting and Performance Analytics?

What function do you use to add buttons, links, and context menu items on forms and lists?

Which database provides a logical model of your company infrastructure?

What is the best practice related to using the Default Update Set for moving customizations between instances?

Which module is used as the first step for importing data?

The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflow