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iCARE/DUPIXENT Flashcards | StudBud
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iCARE/DUPIXENT
iCARE/DUPIXENT
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Answers
1
What could probably be the quickest way to find a patient account?
Access the accounts button in the navigation bar and browse through account
Using the guidance center
Typing the patients name on the Global search bar
2
what are Received documents
list of DOCS submitted to the DMW program to process (enrollment forms)
a list of authorizations provied by HCPs
a patients insurance plan
3
If you receive a Patient Enrollment and Consent Form for a new patient, what category would you index this to?
New Enrollment
Renewal Enrollment
Provider/Side Documentation
None of the above
4
Blank enrollment forms must be reported as PAEs?
False
True
5
When and where do you index a patient insurance reverification list for an existing patient?
Renewal Enrollment
Insurance Information
Re-Verification List
None of the above
6
What happens if you pin a list?
It will be your default view whenever you access the selected object
It becomes readily accessible on the favorites button
It creates a tab on the right that grant quick access to the list
7
Which form is considered to be reported as Adverse Events
Blank Enrollment Forms
Patient Medical/Clinical Notes
Patient Enrollment and Consent Form
Patient enrollment form
8
Which of the following is a primary responsibility of a Data Intake Specialist in the iCare Connect?
To prescribe medication to patients
To handle patient scheduling and appointments
To receive documents from patients/HCP/Payer and classify them
9
If you receive a prescription drug print out from a new patient, what category would you index to?
Prescription
Provider/Side Documentation
Piece
Claim
10
What is the current diagnosis prefix code for Atophic Dermatitis?
J10
L10
J33
L20
11
if the fax cover page does NOT have multiple patients names on it, you CAN include it in the splits
True
False
12
Most documents are sent into the Dupixent My Way program by patients, providers, payers, and employers.
False
True
13
Which form is indexed or attached to patient records as patient re-verification lists
Provider’s Patient Insurance Verification Lists
Patient Renewal Enrollment Forms
New Patient Enrollment Forms
14
it is correct to index the EOE enrollment form as a New Enrollment Form
False
True
15
If you receive an (EOB) from the insurance company for an existing patient, what category would you index to?
Provider/Side Documentation
Piece
Claim
e-Sign Document
16
What role does iCare Connect play in the document intake process?
It processes insurance claims and billing
It serves as the repository for all documents pertaining to a patient
It directly contacts patients to request documents
17
DI will pull documents in what order?
from the bottom of the list
from the top of the list
it doesn't matter
from the middle of the list
18
What information is required when a DIS reports a Potential Adverse Event?
Patient’s Name & Patient's Phone Number
Patient’s Name & Patient’s Program Name
None of the above
Patient's Account Identifier & Patient’s Program Name
19
a care program enrollee displays a panel showing the patients journey
False
True
20
What can you do with list views?
View, edit, and organize important information
Create new objects and fields
Customize user profiles
21
If you receive a Prescription for Dupixent Theracom for a new patient, what category would you index this to?
Provider/Side Documentation
New Enrollment
Piece
Prescription
22
What happens if a document received by Data Intake Specialist (DIS) is identified as an Enrollment form?
The document is discarded as it is not relevant
The enrollment process is initiated for the patient
The document is sent to the marketing team
23
When would a DIS report a Potential Adverse Event?
If a Blank Enrollment Form was received.
If a Supplemental Injection Training Checklist was received.
If a document was received listing a keyword within it.
If patient medical or clinical notes are received.
24
What does the object navigation menu do?
It allows you to change to a different object
allows you to access salesforce functionality such as the favorites button
It allows you to open new tabs
25
Which is NOT a way to edit a record?
Clicking the knowledge tab in the righthand side of the panel
Clicking the pen icon next to each field in the left-hand side panel
Clicking the Edit button in the highlight panel
26
Which form is considered to be reported as Adverse Events
Patient enrollment form
Sanofi Individual Safety Information Collection & Documentation Form
Blank Enrollment Forms
Patient Enrollment and Consent Form
27
Where on the application do you locate the Care Program Product?
Top left of the application
Bottom right of the application
Top right of the application
Bottom left of the application
28
Patients can receive assistance from Cencora by applying to DupixentMyWayProgram for assistance with cost of medication.
False
True
29
a patient lives off 123 fifth street west. what is the correct way to input in the system
123 fifth st w
123 5th st west
123 5th street west
123 5th st W
30
DIS is NOT responsible for splitting and rotating pages
False
True
31
Where do we report the Supplemental Injection Training Checklist?
Red Potential AE Button
SharePoint
None of the above
Index to provider
32
which worklist can data intake specialist find documents assigned to them
recently reviewed documents
my received documents
all received documents
33
When and where do you index a patient insurance reverification list for an existing patient?
Insurance Information
Insurance Information
Re-Verification List
Renewal Enrollment
34
icare connect will automatically notify users when there are tasks for them to review and access
True
False
35
a CPE(care program enrollee) can be connected to multiple patients
True
False
36
If you receive a Dupixent My Way enrollment form for a new patient, what category would you index this to?
New Enrollment
Provider/Side Documentation
Renewal Enrollment
e-Sign Document
37
what part of the journey does OCR streamline in icare connect
document intake
injecton training
missing information management
38
it is correct to index insurance cards and EOBs as a piece
False
True
39
where can you find the navigation panel?
on the home screen
on the global search bar
it is always accessible
at the bottom of the page
40
received documents is a tray where all received emails are stored?
False
True
41
From the Artemis Portal you will be able to create the AE Report and send it to the Pharmacovigilance Team.
False
True
42
If you receive an approval letter from the insurance company for existing patient, what category would you index it to?
None of the above
Claim
Piece
Provider/Side Documentation
43
Which form is indexed or attached to patient records as patient re-verification lists
Medicare Part D Patient Assistance Program (PAP) Re-enrollment Forms
New Patient Enrollment Forms
Provider’s Patient Insurance Verification Lists
44
how will the diagnosis code be listed in system
according to the type of enrollment form it is
as condition code
according to dosage
45
what is the name of the queue where the DIS will get all their new work?
received document worklist
inbox
smart queue
document center
46
if the provider or site is not found you will create an account?
True
False
47
what are some ways a document can be submitted to icare connect
document drop, direct mail and fax
email
48
These documents are mailed, faxed, emailed, and sent to the program via the patient portal.
True
False
49
n the navigation panel,IcareConnect show the tasks that need to be completed to move forward through the patient journey
False
True
50
You as a Data Intake Specialist are responsible for updating addresses for existing patients?
True
False
51
Which form is indexed or attached to patient records as patient re-verification lists
Medicare Part D Patient Assistance Certification Forms
Provider’s Patient Insurance Verification Lists
new patient enrollment form
52
Which form is considered to be reported as Adverse Events
Patient Enrollment and Consent Form
Patient enrollment form
Blank Enrollment Forms
Supplemental Injection Training Checklist
53
what is the time frame to report adverse event
1 business day
1 week
72 hours
54
what does OCR stand for
other characters recognition
none above
optical character recognition
optional character recognition
55
Where would a DIS report Potential Adverse Events?
The Case Managers Department
The Pharmacoviligence Department
The Social Services Department
The Sharepoint Page
56
If you receive a Benefit Summary for an existing patient, what category would you index this to?
None of the above
Claim
e-Sign Document
Piece
57
who reports AE or PTC
case managers
anyone who receives AE or PTC details
pharmacovigilance team
58
If you receive a Patient Enrollment and Consent Form for an existing patient, what category would you index this to?
Provider/Side Documentation
New Enrollment
e-Sign Document
Renewal Enrollment
59
Document received: New application/Enrollment forms
prescriptions from providers
Medicare D Annual reverification purposes only
Enrollment forms for patients not in the system
60
OCR only scans
presciption forms
new and renewal enrollment forms
income taxes
61
Why do we hit the "Assign to Me" button when grabbing documents?
We do not to assign documents to ourselves
To prevent multiple people from processing same documents at the same time
So you can share the document with others
62
What happens if a document received by Data Intake Specialist (DIS) is identified as an Enrollment form
The document is discarded as it is not relevant
The document is sent to the marketing team
The enrollment process is initiated for the patient
63
The lot number and expiration date are located on:
On the paperwork provided
Just the box
On both the pen and box
Just the pen
64
If you receive a Social Security Benefit Summary for an existing patient, what category would you index this to?
Provider/Side Documentation
Renewal Enrollment
None of the above
e-Sign Document
65
On Navigation panel,iCareConnect show specific tasks that need to be completed to move forward though patients journey
False
True
66
If you receive a Dupixent My Way enrollment form for an existing patient, what category would you index this to?
New Enrollment
Provider/Side Documentation
Renewal Enrollment
e-Sign Document
67
Why are we implementing iCare Connect?
To increase the exclusivity of patient care
To improve our technology and give our patients a seamless experience.
To have better products
68
From the Artemis Portal you will be able to create the AE Report and send it to the Pharmacovigilance Team.
False
True
69
In a care program enrollee record where can you locate the active status of a record
in the highlights bar,in the related tab and in the details
in the benefits information tab and in the HCP tab
70
what do we mean when we refer to accounts?
account numbers to receive payments
information regarding an insurance plan
records of people&places in a system that track/manage patient relationship
71
what is the most efficient icare connect feature for searching for a record or file in the system
notifications bell
global search bar
my profile button
list search bar
72
what does the highlight panel do
highlight the most used information for the record you are working on
highlight tasks that you have to do
log you into patients account
highlight a log of actions taken regarding the record
73
What is the current diagnosis prefix code for Eosinophilic Esophagitis?
J44
K10
J33
K20
