Pivot Point 103 Business

In many cases, the first person to greet a client as they arrive is the:

Which terms define a specific target or benchmark of achievement that can be attained within a specific timeframe?

Adding a hair coloring service to the client who originally scheduled a haircut appointment is an example of:

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

Industry statistics indicate that satisfied clients will usually refer how many new clients?

Which one of the following items is usually the largest expense in operating a salon?

Which of the following items must be reported as employee income?

The money in your checking and savings accounts, IRAs, stocks and bonds are all considered to be your total:

When handling a client complaint you can turn a negative experience into a positive one by:

Insurance that covers salon equipment or the physical location itself in case of a fire or theft is known as premise or:

What is considered to be the number one reason why clients move on to another salon?

Networking provides all of the following benefits EXCEPT:

The emotional buyer bases his or her purchases on:

Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:

Features of a product are its characteristics, which might include:

Business ownership where two or more persons share all costs of opening, operating and maintaining the business is a:

Staying on top of things and paying attention to detail, hairdressers are practicing which of the following skills?

Which of the following time periods identifies the consideration for a long-range goal?

Important information about the client, combined with the financial value of a client, is referred to as the:

Which of the following terms refers to all money owed?

U.S. Social Security and Canadian Pension taxes are planned savings/retirement funds, and the money is collected by the:

What percentage of the total salon expenses generally represents compensation for the salon owner and employees?

Which type of insurance protects the salon owner from financial loss due to an employee’s negligence?

Which of the following descriptions would be considered a key to successful client relationships?

Which of these descriptions is NOT a guideline to be used when creating a resumé?

The act of a highly satisfied client directing another person to see you for professional services is called a(n):

Which of the following concepts involves converting existing clients to return clients?

The item that offers an employer a brief summary of why you would like to be employed and your desirable qualities:

Which buyer wants to know all of the facts about the product and thinks carefully about buying?

A set income given to an employee on a weekly or monthly basis is known as:

According to statistics, how often does the average loyal client visit a salon?

An efficient working space for each salon professional is:

A business that functions under a parent corporation in exchange for promotion, advertising and management is a:

The term given for selling products for client home care is:

During a job interview it is very important to:

Dependability as a work principle can be described as:

What is meant by the term consistency?

Which of the following descriptions identifies the meaning of clientele?

Payment based on the number of clients a salon professional brings into the salon is what type of compensation?

Insurance benefits might include all of the following types EXCEPT: