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Business communication module 1&2 Flashcards | StudBud
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Business communication module 1&2
Business communication module 1&2
60 terms
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Flashcards
60 cards
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Questions
60
Answers
1
The rules, values, and attitudes of culture are inherent; that is, we are born with them.
False
True
2
Businesses form teams because teams make better decisions, respond faster, and
are proficient in using technology
are able to avoid conflict
are used extensively in every culture
demonstrate increased productivity
3
Media richness most directly refers to __
the cost of the communication channel
the level of the person who sends the message
the length of a written message
the amount of helpful cues and immediate feedback a medium provides
4
Our current sharing economy refers to
the rise of app-based platforms allowing consumers to share services
businesses conducting marketing via both traditional and new media
employees working primarily remotely instead of reporting to an office
the division of one full-time position over two or more part-time employees
5
Glass ceiling refers to an invisible barrier of attitudes, prejudices, and old boy networks blocking them from reaching
True
False
6
Project-based teams are becoming a thing of the past as workers are dispersed in various locations.
False
True
7
Asking close-ended questions can help you identify key factors in a discussion.
True
False
8
The term used to describe the overall impression you continue to build throughout your career is your “professional
brand
style
communication
resume
9
As her supervisor explains a new procedure, Lisa paraphrases the steps back to him over the phone. Example of
evaluation
nonverbal feedback
noise
verbal feedback
10
Project-based teams are becoming a thing of the past as workers are dispersed in various locations.
False
True
11
Hannah posts her résumé on the websites of several companies. Unfortunately, it is poorly formatted
Emotional distraction
Bypassing
Physical distraction
Differing frames of reference
12
Robert says that he will answer his client’s questions as soon as possible…This misunderstanding results from
using the incorrect communication channel
differing frames of reference
noise
bypassing
13
When developing a meeting agenda, it is important to lengthen the list of topics so participants see that the meeting…
False
True
14
The term “highly clean” to describe a country refers to ___
its law enforcement policies
its aesthetic ranking in terms of beauty
its pollution standard index
perceptions of corruption as seen by businesspeople, risk analysts
15
Which is the most accurate statement about nonverbal communication?
All nonverbal communication is unintentional.
A nonverbal message is always accompanied by spoken words
Nonverbal messages in some situations speak louder than the words spoken
Nonverbal communication refers only to body language
16
Select the most accurate statement about culture.
Culture is not something we can be taugh it’s something we possess at birth
Cultural rules of behavior learned from your family and society as kid
Cultural understanding comes only from examining and living within
Cultural attitudes are not learned until adulthood
17
Ethical standards usually consist of convenience, personal goals, and company profits.
False
True
18
Teams should strive for groupthink so that they can make decisions more quickly.
True
False
19
Phrases such as probably, usually, often, soon, and right away can contribute to the communication barrier known as
frame of reference
bypassing
noise
lack of language skill
20
In office conversations, which of the following topics is wise to avoid?
All of the above
Problems with your health
Your personal relationships
Your salary or personal finances
21
Communicators in high-context cultures __
assume that listeners know very little and must be told everything
are more likely to be intuitive and contemplative
tend to be logical, analytical, and action oriented
pay attention to only the spoken or written words
22
A free exchange of information helps organizations
build employee morale.
do all of these
respond rapidly to changing markets.
serve the public
23
The term information worker refers to an employee who is responsible for creating and maintaining company databases
True
False
24
is the process of creating a message that suits your audience.
Analyzing
Researching
Anticipation
Adaptation
25
Morgan has just been appointed to a task force and wants to be an effective team member. What should she do?
Share her ideas with other team members, even if they might not be adopted
Bring a list of ground rules she has established to the first meeting
Discuss her personal achievements in great detail to establish credibility
Ignore members who are being silent to show respect for them
26
The trend of employers providing variable spaces targeted to different employee needs and preferences, sound proof rooms
physical tailoring
teleworking
coworking
offering a palette of places
27
Businesspeople from which country are most likely to speak using extravagant or poetic figures of speech?
Brazil
Germany
Canada
United States
28
Building trust and interest by logging in early and greeting others as they join in is a good way to do what?
Establish ground rules for the meeting
Limit the number of meeting participants
Manage turn-taking
Humanize virtual meetings
29
Globally, ethical codes of conduct are becoming more sophisticated and accessible
False
True
30
Which of the following statements is true about evaluative feedback?
It is nonjudgmental
It doesn’t tell the sender whether the receiver actually understood messa
It is always provided nonverbally
It tends to be the most helpful type of feedback.
31
As you begin to compose a workplace message, you should ask yourself two important questions why am I sending this and
What will my supervisor think?
How should I organize it?
What do I hope to achieve?
What is my deadline?
32
To avoid collaborative overload, most models of future organizations include individuals-not teams-functioning as ..
False
True
33
A company’s annual report describes the company’s efforts to give back to the community.
promote goodwill; persuade
inform; promote goodwill
inform; persuade
persuade; inform
34
A company’s CEO has developed a five-year strategic plan and will share it with all employees. Downward communication?
True
False
35
To operate ethically, teams should represent the organization’s view, respect its privileged information, and
avoid advocating actions that would negatively affect members of society
discuss opinions and problems outside of formal team meetings
keep company profit and revenue as their primary focus
limit team size to five or fewer members
36
Closely studying your own culture is one way to better understand and accept the values and behaviors of other cultures.
False
True
37
Positive nonverbal messages include all but which of the following?
Expressing warmth with frequent smiles
Producing careful, neat, professional, well-organized messages
Responding rapidly even though the message may have a few errors
Conveying self-confidence with erect posture
38
Future-proof occupations include those that involve data processing and operating machinery
True
False
39
An untruth that has been knowingly and intentionally shared as such is considered?
decision information
misinformation
disinformation
information literacy
40
Team-written documents and presentations are standard in most organizations because collaboration produces betterproduct
False
True
41
Flattened management hierarchies allow companies to react more quickly to market changes
False
True
42
Employees who have job tasks spread out across multiple teams and don’t always work with the same people
matrixed
hyperconnected
Ad hoe
Gig
43
Positive nonverbal messages include all but which of the following?
Conveying self-confidence with erect posture
Expressing warmth with frequent smiles
Producing careful, neat, professional, well-organized messages
Responding rapidly even though the message may have a few errors
44
Generally, teams are able to make better decisions than individuals
True
False
45
In an era of fake news, you must develop the ability to accurately evaluate new information
information literacy
misinformation
disinformation
decision information
46
Your comments on LinkedIn, Instagram, Facebook can help you build your professional brand
False
True
47
An example of a country with a high-context culture is __
Japan
U.S
Scandinavia
Germany
48
To improve information flow, many of today’s companies have decreased the number of operating units and managers
False
True
49
Etiquette expertise, effective nonverbal messages, and oral communication skills are all examples of
skill gaps
workplace challenges
Soft skills
hard skills
50
Which of the following is an example of a so-called “soft” skill?
Knowing how to prepare financial statements
Having experience using various software packages
Being able to analyze marketing data
Working well as part of a team
51
Lindsay is planning a meeting to develop a new procedure for handling employee grievances. How many participants?
Ten or fewer
At least one representing each of the company’s 16 departments
All employees so that no one feels excluded
Five or fewer
52
One potential downside of teamwork is the possibility of _ resulting from constant interaction which can inflateworkload
groupthink
matrixed teams
close-ended discussions
collaborative overload
53
Which of the following statements most accurately describes diversity in the workplace?
Teams with diverse members often find it more difficult than homogeneous
Teams made up of diverse members are better equipped than homogeneous teams
A diverse staff tends to have difficulties reading trends and responding
Diversity in the workplace often leads to lower productivity
54
During a group discussion, we are more likely to retain more information as listeners
False
True
55
Which of the following statements about team-based management is least accurate?
When individuals on teams don’t share the same background or training
Many companies use cross-functional teams to empower employees
Some organizations form ad-hoc teams that solve particular problems
Companies that use team-based management prefer to trainemployeesinteamwork
56
Sensitive communicators know the difference between facts and opinions. Which state statement is factual
Women have been limited by the corporate “glass ceiling.”
Social responsibility is a marketing tool to increase sales.
Consumers are willing to pay more for a product if they believe ethically
Women are starting businesses at two times the rate of men
57
E-commerce refers to mobile technology businesses.
False
True
58
Daniel must handle a complex organizational issue. Which of the following media would be least effective
E-mail message
Telephone conversation
Face-to-face meeting
Videoconference
59
Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal co
True
False
60
Which of the following is the final phase of the revision process?
Proofreading carefully to ensure correct spelling, grammar, punctuation
Tracking changes in MS Word for later reference.
Editing the message for clarity, conciseness, tone, and readability
Evaluating your message to decide whether it accomplishes your goal