What are the Kennedy Cafe hours?

M-TH: 8-4:30pm F:8-2pm S-S: Closed

You are at the info desk: "Can you change the channel on the TV in the sports cafe?"

"Yes I can, let me grab the guide." (Let SBM know you are leaving the desk)

How do you go about changing a shift?

Post the shift to the trade board and send a message in the groupme

What is the staff directory?

A list of all Curry staff with contact information.

"How do I get to Health services?"

Offer them a map, verbal directions second brown building behind bell hall

The phone rings: "What is the Stu serving for dinner?"

Politely say the menu direct them to Everyday app showing meals for the day

You are at the info desk: "My grades aren't so good, who can I talk to about that?"

Direct them to Advising and academic success, email, tell them where it is

"Where is Financial Aid?"

Offer them a map, verbal directions across the street by baseball field

You are at the info desk: "Where can I wait for the weekender shuttle?"

Direct them to the shuttle stop out front of the Stu

What do you do if someone is having a seizure?

Call PS, Notify SBM +JB, move furniture in the way, crowd control

It’s after hours, and a package is delivered to the info desk, what do you do?

Record the package in the mail log and put in the SBM office

You are at the info desk: "Can I borrow a pen?"

"Yes, here you go. Do you need a sticky note?"

“I’m looking for a job; do you know where I could get one?”

Check HANDSHAKE which can be located on the curry portal

What do you do if you can't get a shift covered?

Talk with your SBM, and groupme you may have to work you shift, situational

What does “please send Samuel Silas to JB's office.” mean?

Lockdown, shelter in place, begin locking doors and access points

You are at the info desk: “Is there a meeting going on in the Grey meeting room this Thursday from 1-3pm?”

Look in the Outlook Calendar and respond accordingly.

What are the bookstore hours?

M-TH: 8:30-5pm F: 8:30-4 S-S: Closed

You are at the info desk, "What games can I sign out?"

Open the cabinet and read out the games we have to them

You are at the info desk: "What events are going on today?"

If you know share! Direct to OSE instagram, BB, Purple press athletics page

Someone says: "I lost my ID, do you guys have it?" What do you do?

Check lost/found log, binder, report item as lost, have them check with PS

You are going to be late to a shift, what do you do?

Send a message in the group me to notify the SBM

The phone rings: "Hi I would like to be transferred to Campus life" What do you say?

"I can do that for you. Please hold for a moment while I transfer you."

You are at the info desk: "Where do I get my ticket for the food truck?" (weather dependent)

"There is a sign in table next to the truck"/ "You can get it right here."

You are at the info desk: "Where's the restroom?"

"It is to the left past the cabinet with the microwave."

Where are the bandaids?

In the info desk cabinet by the games in the first aid kit

The phone rings at the info desk, what do you say?

"Curry College info desk my name is ___ how can I help you?"

"The screen in the LMR isn't set up, can you do that for me?"

If you know how, assist. If not walkie the SBM on duty

"How do I get to the ARC?"

Offer them a map, verbal directions South side next to PAL

Where is the writing center?

Offer them a map verbal directions, LCOM behind Starbucks

You are asked: "Do you have any vending machines?"

Yes, there is a drink machine on the 2nd floor by the FC, bookstore snacks

What are the Fitness center hours?

M-TH: 7-10pm F: 7-8pm Sat: 10-5pm Sun: 10-8pm

How do you respond: “The weekender shuttle is half an hour late; do you know where it is?”

contact SBM to see weekender is running contact/call the driver

"How do I get to Public Saftey?"

Offer them a map, verbal directions, past miller, LCOM on the left

There is a broken chair in the fireplace lounge, what do you do?

Notify the SBM on duty, move the chair to LMR closet or behind info desk.

You are working the desk: "I need to talk to someone in title nine right now, how do I contact them?"

Give them contact information, available on Curry's website

What do you do if someone walks in with balloons?

Call up to campus life and let Diane know

You are at the info desk: "Do I have to pay for the shuttle?"

"No, it is free on campus transportation. Do you need the number?"

You are at the info desk: "Where can I wait for the on campus shuttle?"

Direct them to the shuttle stop out front of the Stu

Where is the Bookstore?

Top of the stairs behind the fireplace

You are at the info desk and someone asks you "Can I have change for a $20?"

"Unfortunately, we do not keep cash at the info desk to make change."

You are at the info desk: “Can we get food in there even though we are not students?”

"You can, but you will have to pay for your meal out of pocket."

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Stu training 2025

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Questions 72

Answers

1
What are the Kennedy Cafe hours?
M-TH: 8-4:30pm F:8-2pm S-S: Closed
What is the Kennedy cafe?
Monday - Friday 8:30-4:30pm S-S closed
Monday -Sunday 10:30-4:30pm
2
You are at the info desk: "Can you change the channel on the TV in the sports cafe?"
"Whatcha watchin?"
"Yes I can, let me grab the guide." (Let SBM know you are leaving the desk)
I don't know the channels here
"Yeah here's the remote, give it back when you're done."
3
How do you go about changing a shift?
Post it to the trade board and say nothing
Not show up to your shift, you have things to do
Post the shift to the trade board and send a message in the groupme
Tell the SBM who manages you
4
What is the staff directory?
Something only staff/faculty use
You can get email addresses there
A list of all Curry staff with contact information.
Tells the staff where to go
5
What does code blue mean over the walkie?
Faculty has just walked in
Need help immediately
That you just like the color blue
Medical emergency
6
"How do I get to Health services?"
"We have health services?"
Tell them to use google maps
Offer them a map, verbal directions second brown building behind bell hall
Hand them a map and send them on their way
7
The phone rings: "What is the Stu serving for dinner?"
Put them on hold while you ask the dining staff
Politely say the menu direct them to Everyday app showing meals for the day
Tell them you don't know
Hang up
8
You are at the info desk: "My grades aren't so good, who can I talk to about that?"
"Dang that sucks."
Green
Direct them to Advising and academic success, email, tell them where it is
"Have you tried Chegg?"
9
"Where is Financial Aid?"
Offer them a map, verbal directions across the street by baseball field
Offer them a map and send them on their way
"We have financial aid?"
Tell them to use google maps
10
You are at the info desk: "Where can I wait for the weekender shuttle?"
Direct them to the shuttle stop out front of the Stu
"We have a weekender shuttle?"
Tell them to wait at the info desk to keep you company
Tell them to wait in the SBM office
11
What are the hours for Late Night?
Only weekdays 8:30pm-11pm
Only weekends 8:30pm-11pm
Monday-Sunday: 8:30pm-11pm
Monday-Sunday: 8:30pm-10:30pm
12
What do you do if someone is having a seizure?
Call PS, Notify SBM +JB, move furniture in the way, crowd control
Call 911
Tell JB
Preform CPR
13
It’s after hours, and a package is delivered to the info desk, what do you do?
Contact the student to come pick up their package
Give the package to the SBM
Leave the package at the desk
Record the package in the mail log and put in the SBM office
14
You are at the info desk: "Can I borrow a pen?"
*Pretend to write something down instead*
"Yes, here you go. Do you need a sticky note?"
"We don't have pens. Will a pencil do?"
"No, my pen."
15
“I’m looking for a job; do you know where I could get one?”
Tell them to check a news paper
Tell them to check Indeed
Check HANDSHAKE which can be located on the curry portal
Tell them to email the department they want a job in
16
What do you do if you can't get a shift covered?
Don't show up for your shift, you did all you could do
Talk with your SBM, and groupme you may have to work you shift, situational
Put a cardboard cut out of you in the stu
Tell your SBM you won't be coming in
17
What does “please send Samuel Silas to JB's office.” mean?
Medical emergency
Need help immediately
Who is Samuel Silas?
Lockdown, shelter in place, begin locking doors and access points
18
You are at the info desk: “Is there a meeting going on in the Grey meeting room this Thursday from 1-3pm?”
"We have a grey meeting room?"
"Usually, but let me check."
Look in the Outlook Calendar and respond accordingly.
"Probably, this building is very busy."
19
What are the bookstore hours?
M-F: 8:30-5pm S-S: Closed
M-TH: 8:30-5pm F: 8:30-4 S-S: Closed
Who buys books anymore?
Open every day of the week
20
You are at the info desk, "What games can I sign out?"
We don't have games
We don't have games but in red
"You don't just play games on your phone?"
Open the cabinet and read out the games we have to them
21
You are at the info desk: "What events are going on today?"
"Check your phone."
"You can go look at the board upstairs."
If you know share! Direct to OSE instagram, BB, Purple press athletics page
"I think there is a game today."
22
Someone says: "I lost my ID, do you guys have it?" What do you do?
"Nope don't see it. Hope ya find it."
Help them look for it
Check lost/found log, binder, report item as lost, have them check with PS
Call and check with PS
23
You are going to be late to a shift, what do you do?
Nothing, you get there when you get there.
Send a message in the group me to notify the SBM
Post the shift to the trade board
Tell a friend
24
What color should you wear on Wednesdays?
yellow
green
Purple
Pink
25
The phone rings: "Hi I would like to be transferred to Campus life" What do you say?
"I can do that for you. Please hold for a moment while I transfer you."
Put the call on hold
"Please hold."
"Unfortunately I cannot do that for you."
26
You are at the info desk: "Where do I get my ticket for the food truck?" (weather dependent)
"I don't know but if you find out can you get me one?"
"Just walk up there they will give it to you."
"There is a sign in table next to the truck"/ "You can get it right here."
yellow
27
You are at the info desk: "Where's the restroom?"
We don't have one
*Points* It's right there
There are some down here and some upstairs
"It is to the left past the cabinet with the microwave."
28
Set ups need to be completed ____ hours before an event
The night before
1
2
30 mins
29
Where are the bandaids?
We don't have band aids
In the info desk cabinet by the games in the first aid kit
Did you get a booboo
Send them to health services
30
The phone rings at the info desk, what do you say?
Hang up
"Hello?"
"Curry College info desk my name is ___ how can I help you?"
"No this is Patrick"
31
You can can use late night points in the Kennedy cafe?
False
True
32
"The screen in the LMR isn't set up, can you do that for me?"
I'm not good with technology
If you know how, assist. If not walkie the SBM on duty
Let me ask the SBM
Let me call IT
33
What is the number for the campus shuttle?
Somebody call 911 shawty fire burning on the dance floor
*Points to sign* it's right there
617-293-6116
617-333-2222
34
"How do I get to the ARC?"
"I didn't know Noah was on campus."
Offer them a map and send them on their way
Offer them a map, verbal directions South side next to PAL
Tell them to use google maps
35
Where is the writing center?
Offer them a map verbal directions, LCOM behind Starbucks
Tell them to use google maps.
Give them a map and send them on their merry way
"We have a writing center?"
36
You are asked: "Do you have any vending machines?"
Yes, there is a drink machine on the 2nd floor by the FC, bookstore snacks
Yeah upstairs I think.
It's broken.
We only have a drink machine, sorry.
37
What are the Fitness center hours?
M-TH: 7:30-11pm F: 7-10pm Sat: 7:30-10pm Sun: 7:30-10pm
I sleep in the fitness center it's always open.
M-TH: 7:30-10:30pm. F: 7-9pm Sat: 10:30-10pm Sun 10:30-10pm
M-TH: 7-10pm F: 7-8pm Sat: 10-5pm Sun: 10-8pm
38
How do you respond: “The weekender shuttle is half an hour late; do you know where it is?”
Tell the SBM
contact SBM to see weekender is running contact/call the driver
Tell the student there is probably just traffic
Have the student try to call the driver again
39
"How do I get to Public Saftey?"
Offer them a map, verbal directions, past miller, LCOM on the left
"We have Public Saftey?"
Woop-woop, that's the sound of da police
Tell them to use google maps
40
There is a broken chair in the fireplace lounge, what do you do?
Move the chair and not say anything.
Ignore it, furniture breaks all the time.
Notify the SBM on duty, move the chair to LMR closet or behind info desk.
Take a picture of the chair and leave it there.
41
What do you do if someone asks you for a 6ft folding table?
Notify the SBM on duty
Tell them we don't have 6ft folding tables
Break into the closet and get them a table
What's a table?
42
You are working the desk: "I need to talk to someone in title nine right now, how do I contact them?"
Give them contact information, available on Curry's website
"I'm sorry that's not an extension I have on my sheet."
"Oh my god what happened?"
Send them to PS
43
What do you do if someone walks in with balloons?
Start popping them
Let them sit in the lobby, you didn't order them
Call up to campus life and let Diane know
Call JB directly
44
You are at the info desk: "Do I have to pay for the shuttle?"
No but in green
"It's part of your semester bill."
No
"No, it is free on campus transportation. Do you need the number?"
45
What time does breakfast start in the marketplace on the weekends?
10:30am
7am
10am
7:30am
46
You are at the info desk: "Where can I wait for the on campus shuttle?"
Tell them to wait right where they are at the info desk to keep you company
Tell them they can wait in the SBM office
Direct them to the shuttle stop out front of the Stu
Tell them to go stand out front
47
Where is the Bookstore?
We have a bookstore?
On the second floor
Personally, I think it's more store than books
Top of the stairs behind the fireplace
48
You are at the info desk and someone asks you "Can I have change for a $20?"
"Unfortunately, we do not keep cash at the info desk to make change."
Make change with the money you have in your purse/wallet
NO
Take their money and run away
49
You should wipe down your space at the end of each shift.
False
True
50
What are the Student Center hours?
M-F: 7-11pm S-S: 10:30-11pm
M-F: 7:30-11 S-S: 10-11pm
M-F: 7-10pm S-S: 7-11pm
Wait the stu closes?
51
You are at the info desk: “Can we get food in there even though we are not students?”
"You'd have to ask the dining staff."
"The dining hall is for Curry Students only."
"You can, but you will have to pay for your meal out of pocket."
"Do you have a friend that can swipe for you?"
52
A parent or family member asks about their child’s grades and wants to know if they can view them, how do you respond?
Have them log in under their child on the my curry portal
Tell them to email their child's professors
Direct them to the registrar
They need to speak with their student directly to obtain the information.
53
What do you do when someone walks in and says “I’m here for a tour.”
Tell them they are in the wrong building
Give them a map and send them on their way
Call admissions
Ask them if they are meeting a sports coach. Direct them to admissions.
54
“How can I print out this paper?”
You can now print at the info desk! Levin Library too
Tell them they need to handwrite it like the early 2000s
Send them to Diane to print
Tell them to go to the Levin Library
55
“I want to start a club, where can I go about doing so?”
I don't know
Direct them to campus life on the second floor, or have them email Pat
Tell them to email Pat Kelley
"What kind of club are you starting?"
56
You are at the info desk: "I need Vinny's email."
Tell them to look in the staff directory
Who's Vinny?
Give them a business card, show them staff directory, write it for them
Hand them a business card
57
How do you order Late Night?
On the MyCurry portal
Through the every day app.
Go to the counter and order
Have a friend order it for you
58
You are at the info desk: Someone from Sodexo brings you an ID, what do you do?
Put the ID in the binder
Email the student and leave the ID on the desk
"where was it?" log in lost and found ID in the binder email student
"Thanks."
59
What do you do if someone comes to you to report a hate symbol?
Notify the SBM and call Public Safety
MYCURRY portal or Contact Juan Hernandez or stop by the Diversity Center
Call ps
Radio for JB
60
"What intramural sports are going on?"
Ask the FC
Check the BB on the 2nd floor by the FC, & the intramural instagram page
It's winter so probably basketball.
I don't know
61
What are the mailroom hours?
There is a mailroom?
Open every day but Sunday
M-F: 8:30-4:30pm S-S: Closed
M-F: 7-11pm S-S 10:30-11pm
62
"Can I go out onto the balcony?"
Let me have the SBM unlock that for you.
Those doors open?
Unfortunately, we are not allowed to open the balcony doors.
I've never been out there can I come?
63
What does code purple mean over the walkie?
Need help immediately
Faculty has just walked in
I just like the color purple
Medical emergency
64
Where are the athletic offices?
In the scary basement
Miller Field house
Downstairs
Located in the basement, direct them to stairs or elevator
65
Where is the microwave?
It is located in the cabinet in the ATM cafe.
It is in the main dining room.
It is in the PDR.
We don't have a microwave.
66
What hours are Health Services open?
Monday-Friday 8:30-4:30pm S-S: Closed
They never close there is always someone here
7 days a week 8:30-4:30pm
Monday-Friday: 8:30-4:30 S-S: 10:30-4:30pm
67
You are at the info desk: "Do I have to pay for the food truck?"
"I'm pretty sure it's free."
"There's a food truck?"
"No it is free, just make sure you sign in and get a ticket."
"Can you get me a plate while you're out there?"
68
Who is allowed in Katz gym for shoot around? (not IMs)
Only members of the team who are on the roster.
Whoever, anyone can go shoot hoops
People wanting to try out for the team
Only Seniors on the team
69
What do you do if someone walks in with their dog? (Not Graham or service animal)
Pet the dog
"I'm sorry, unfortunately non service animals are not permitted in the Stu
Look the other way
Call public Saftey
70
What does code red mean over the walkie?
Need help immediately
Faculty has walked in
I just like the color red
Medical emergency
71
You are at the info desk: "The music in the STU sucks, can you change it?"
"Unfortunately the info desk doesn't control the music in the stu."
Tell them to put on headphones
"Yeah I know, nothing I can do about it though."
Radio the SBM to change the song
72
You can see the menu for the Marketplace on the Everyday app
True
False

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