C/O CHAP 2 COMM

"Did you do it" is an example of a _____ - ended question.

What are some strategies for conflict resolution?

Community only refers to the people that make up the neighborhood.

Clinched fists, fidgeting, breathing hard, and pacing are all parts of what kind of communication?

Allowing the person to give their side of the story is an example of how to overcome ______.

Summarizing or repeating several major points to ensure you understand is part of what?

How can you project a positive self-image?

What are some barriers that may prevent effective communication?

Intercultural can mean what?

Tone, volume, and pitch are parts of what type of communication?

_____ is the ability to understand and care about the emotions of others.

Think first, deliver message, allow time for understanding, and ___ is the correct sequence for effective communication.

_____ is how you display professional conduct or show respect for others

Empathy is the ability to feel sad or happy for someone.

Facial expressions of sorrow, joy, surprise, rage, disgust, and terror are the same across most cultures.

Partnerships between _____ and _____ can make the community more secure.

Being open to learning about new cultures, respecting cultural differences & recognize the important role they play is

Body movements often offer vital non-verbal cues.

___ refers to the way we sit, walk, and stand; it can include bearing, subtle movements, and general presence

Demonstrating a sincere willingness to learn about those you serve is NOT helpful in law enforcement.

Culture may be identified as what?

____ is the practice of talking to yourself as you anticipate, encounter, or evaluate an event.

What are examples of professionalism?

Every officer should demonstrate the ___ core communication competencies while performing their duties.

_______ involves the exchange of messages, verbally and non-verbally.

To improve your communications with diverse communities, you should spend time in the community and........

______ is either temporarily or permanently resolving a situation before it escalates

"What happened next?" is an example of a(an) ___ - ended question

What are some core communication competencies an officer should demonstrate?

Using hand gestures to emphasize your verbal message when becoming angry or emotional can help you gain self-control.

_____ is your demeanor and confidence exhibited by appearance, posture, alertness, and attention to surroundings.

What are some strategies that can help you self-de-escalate?

Intercultural differences can lead to misunderstandings.

Employing active listening can help to manage conflict effectively.

What does procedural justice in your communications with the public involve?

If on a scene with loud music/noise, what should you do to have effective communication with someone?

A person dropping their gaze while you are looking at them could be caused by what?

Acting as a neutral third party to provide conflict resolution is part of _______