TTP 3 - Week 1

Question 1

What is the 4th "C" of Story Writing?

Accepted Answer

None of the Above

Question 2

When jacking up a vehicle, it is ok to not place jack stands to support the unit because the jack will never fail.

Accepted Answer

False

Question 3

What keyboard shortcut is used to find something in a PDF?

Accepted Answer

CTRL F

Question 4

When starting a unit in the shop, you MUST be in the driver's seat as if you are going to be driving the unit.

Accepted Answer

True

Question 5

How many Technicians worked at Stoops when it was founded in 1987?

Accepted Answer

5

Question 6

A repair is not complete until the verification step is completed.

Accepted Answer

True

Question 7

What is the number one cause of preventable injury to Technicians?

Accepted Answer

Slips, trips, and falls

Question 8

Workshop manuals are divided into?

Accepted Answer

Groups, Sections, Subjects

Question 9

What is the ONLY thing a Service Department can sell to a customer?

Accepted Answer

Time

Question 10

Elite Support is a customer focused way of doing business.

Accepted Answer

True

Question 11

Proven methods or techniques that yield consistent results are known as?

Accepted Answer

Both RED and YELLOW

Question 12

It is ok to use your cell phone in class as long as the instructor doesn't see you?

Accepted Answer

False

Question 13

What does OWL stand for?

Accepted Answer

Online Warranty Link

Question 14

How many dealerships are there currently in the Stoops Freightliner division of the McCoy Group?

Accepted Answer

9

Question 15

Throughput is the time the truck first becomes out of service to the time it is ready to go back in.

Accepted Answer

True

Question 16

It is policy to add alcohol and tobacco purchases on expense reports.

Accepted Answer

False

Question 17

What is the DTNA Network Throughput goal?

Accepted Answer

24 Hours

Question 18

What are the 3 C's of Story Writing?

Accepted Answer

Complaint, Cause, Correction

Question 19

What is first?

Accepted Answer

Safety

Questions 19