3.1, 3.2 review Salon Fundamentals

Which of the following is NOT an appropriate topic to discuss with your client?

Location is not the most important factor to consider when opening a skin care business.

What is the first step after the consultation is complete?

An adviser on borrowing money, signing rental agreements and assuming tax responsibilities is a

On a personal financial statement, all the money owed is called:

An insurance policy that covers the actual skin care center equipment & physical location in case of natural disaster

This is the consultation model.

Assest minus liabilities equals:

magazine ads are the most effective form of advertising.

A person who travels within a territory to sell products & equipment to skin care centers?

Give this to your clients when asking for referrals.

Assets minus liabilities equals:

Determining how many other spas and estheticians are in the area is the first step in gauging the:

a form of compensation where you are paid a percentage of the dollar amount paid by clients for services and/or retail

Salaries and commissions generally make up 50% of your monthly expenses

A financial adviser who can explain in greater depth te types of business ownership, tax benefits and liabilities.

_____ ____ is a type of rent which allows owners to predict monthly expenses.

A strategy involving shaping your public image in ways other than advertising.

The most important factor to consider when opening a skin care business is:

If the income is greater than the operating expenses, the spa is making a profit

Which of the following is the best determining factor upon which to establish service prices

All the monies received from clients for services or product is called.

a middleman who contracts to sell professional products/equipment; a link between manufacturer and spa.

You should ensure certain basic services are provided by the landlord. All of the following except:

A reserve of cash that can be drawn upon to meet operating expenses in the event of a slow month or two is a:

Businesses and individuals who manage their clients' experiences are _____times more successful than those who do not.

Closed-ended questions are the best to ask during the "listen" portion of the consultation.

Added Value Services is a great way to provide something extra for your client.

A financial adviser who can explain in depth the types of business ownerships, tax benefits & liabilities is a/(n):

This describes the plan for telling the world about the products offered by the business.

What is the purpose of an exit plan?

Utilize this resource during the confirm portion of the consultation to ensure you and your client are on the same page.

The client defines quality when you are making suggestions.

What is the recommended square footage per esthetician in a skin care center?

Which of the following is a step in the Fond Farewell?

Which insurance policy is state- controlled and required by law?

Which operating expense varies and is paid on the profits of a business

a type of business ownership owned by one person who is in complete control of the business is a:

All the money you woe is called your Liabilities

This portion of the service allows you to provide a deeper consultation

The central company document that the owner and employees use to make decisions is a:

You should always answer your phone within 6 rings

Term used to describe the time it takes to sell a product once it is on the shelf

Which term below defines salaries or commissions for yourself and your employees including payroll taxes.

Insurance used to protect the owner from loss resulting from employee negligence when performing services on a client.

Insurance is a type of risk management

Savings refers to all of the property a person owns.

A title given to a form of operating agreement in which a fee is paid to a parent corporation.

You should ensure certain basic services will be provided by the land lord except this:

A business owned by two or more persons is a corporation

This type of business is owned by shareholders or members who have funds invested in the company.

Utilities, supplies, cost of promotions, postage and taxes are types of........

The most selective and efficient form of advertising for a local business is :

What is the typical amount an employee receives when selling retail.

A set dollar amount plus a percentage of monthly income paid in rent is called :

Which of the following is an example of anticipating the client's needs?

The reservoir of cash that is needed to stay ahead of creditors is called:

An advisor on borrowing money, signing rental agreements and assuming tax responsibilities is a(n):

This sets the tone for the whole experience.

You should always count change by coins first, then bills.

What item below is not a part of a business plan?

The reservoir of cash that is needed to stay ahead of creditors is called:

How many times more often do clients who pre-book come in on average?

What are the 3 elements of a personal financial statement?

Which of the following is NOT a step of the warm welcome?

Method by which you ensure that products are accounted for from the time added to inventory to the time they are sold

an estimate of what you think you will earn in revenues vs what you thin k you will pay out in expenses is a/an:

The purpose of an exit plan is to describe how you will lock up at the end of the business day. T or F?

You must have _______ before collecting tax on products or services sold

This step is important because most clients won't complain, they will just go somewhere else.

Unhappy clients often do not complain, they:

The receptionist is often the first person to greet your client.

Another term for inventory is:

Which of the following items is NOT considered to be part of an individual's total assets?

Of the following, which does NOT represent a form of compensation in a spa.

Liabilities is an aspect of a business plan. T or F

A financial statement is the central company document that the owner and employees use to make decisions for a spa.

Of the following, which skill is essential to be a successful spa owner?