What is the primary function of the clinical record?

To provide the dental healthcare team with information

A major advantage of a computerized system is:

information that is common to all accounts is entered only once.

The second step in the “art” of scheduling is:

developing a process to monitor & adjust the schedule to meet team goals.

Which of the following is not a key to maximizing scheduling efficiency?

The amount of $ collected & extent of treatment provided on a daily basis.

Diagnostic models are:

casts of the patient’s mouth.

HIPAA Privacy Rules that apply to clinical dental records are which of the following?

Full accessibility to records for the staff & written HIPAA regs in chart.

What is the primary purpose of the cover letter?

Introduces you to a prospective employer.

A computerized recall system _______.

can track patients who regularly do not show for scheduled appointments

Which of the following statements is true?

Use of a headset reduces neck muscle strain.

The primary purpose of a backup plan is to:

safeguard the practice from loss of time and valuable information.

Which of the following statements is true about a network server?

It is a computer used to store data.

Which is the best description of a difficult patient?

Any patient who requires extra time and energy.

The responsibility to maintain organized clinical records belong to which of the following?

Administrative dental assistant

Which of the following statements is false?

Analog technology = most commonly used for phone systems in dental offices.

Which of the following is a benefit of the recall system for the dental practice?

It ensures a steady flow of patients through regularly scheduled appts.

What is the major advantage of a combination recall system?

It enables the practice to use the method that works best for each patient.

A computerized account identifies _______.

the person who is financially responsible for paying the account

What is the most significant problem for patients who seek dental treatment only when they are in pain?

They usually do not follow through with continuing care appointments.

The dental healthcare team forms a partnership with patients by_______.

motivating good dental habits & educating pts about benefits of home care

The primary reason for carefully maintaining clinical records is to:

support the need for dental treatment & justify the actions of the dentist.

In which of the following scenarios is appointment confirmation essential?

The pt preschedules an appt at the conclusion of a recall appointment.

Telephone scheduling is usually more productive if _______.

only one assistant is responsible for making all calls

When files are destroyed, a cross-reference list should be kept and should include all the following except:

the signature of the person authorizing the file destruction.

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DAS140-Midterm

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Questions 50

Answers

1
What is the primary function of the clinical record?
To document dental treatment
To provide identification of the patient
To provide the dental healthcare team with information
To provide a dental history for the patient
2
A paperless dental practice uses a _______ software program.
level three (advanced)
level one (basic)
level two (intermediate)
level four (complex)
3
What type of resume places skills and abilities first, according to importance, regardless of the time of occurrence?
Functional resume
Chronological resume
Typical resume
Hybrid resume
4
The _______ uses a database to identify and track recall patients, saving the dental practice time and money.
automated recall system
prescheduled recall system
mail recall system
telephone recall system
5
A major advantage of a computerized system is:
it replaces the need for record storage.
reports will not have to be customized.
all software programs work the same way; extensive training is not needed.
information that is common to all accounts is entered only once.
6
The second step in the “art” of scheduling is:
working w/ team to determine amount of time needed for each pt btwn appts.
considering the needs of patients and the dental healthcare team.
developing a process to monitor & adjust the schedule to meet team goals.
deciding who will be doing the scheduling.
7
Which of the following is not a key to maximizing scheduling efficiency?
The amount of $ collected & extent of treatment provided on a daily basis.
A procedure that may require utilization of an EFDA.
The person who handles the scheduling.
The time of day that the dental healthcare team works smarter and faster.
8
Which of the following is the most common input device?
The external drive
The scanner
The keyboard
The modem
9
The art of scheduling is important for which of the following reasons?
Meets the goals and philosophy of the dental practice.
Prevent wasteful downtime for the staff.
All are correct.
Can maximize production.
10
Diagnostic models are:
used for practice in a dental assisting class.
used to provide patient teaching.
casts of the patient’s mouth.
stored in the patient clinical record.
11
The arrangement of a name, subject, or number is referred to as:
indexing.
simplified filing.
a filing segment.
a filing unit.
12
Of the following, which are referred to as a soft skill?
Time management
Excellent chairside assisting
Strong work ethic
Problem solver
13
HIPAA Privacy Rules that apply to clinical dental records are which of the following?
Partial accessibility to records for pts & notice of privacy in the record.
Full accessibility to records for the staff & written HIPAA regs in chart.
14
What is the major advantage of a buttons or tabs on an appointment book?
Locate open appointment times.
Know when the office is open or closed.
Track production goals.
All are correct.
15
What is the employer’s first step in screening potential employees?
Asking for recommendations from colleagues
Speaking with dental assisting educators
Reviewing the resume
Judging first appearances
16
What is the primary purpose of the cover letter?
Replaces a job application.
Introduces you to a prospective employer.
Provides information about you to an employment agency.
Replaces a resume.
17
What computer equipment is needed to electronically transfer info through a transmission line to another location?
A modem
A central processing unit
A scanner
The keyboard
18
A computerized recall system _______.
produces age reports
submits insurance claims electronically
can track patients who regularly do not show for scheduled appointments
allows the scheduling of patients 1 year in advance
19
Which of the following statements is true?
All headsets are attached to the base of a telephone with a long cord.
Headsets are not practical in the dental office setting.
A headset allows communication between a computer and a telephone.
Use of a headset reduces neck muscle strain.
20
The primary purpose of a backup plan is to:
prevent the need for a manual system when the computer system is down.
provide for storage of information at more than one location.
guard against computer downtime.
safeguard the practice from loss of time and valuable information.
21
Which of the following statements is true about a network server?
It is located only on the premesis.
It is a computer used to store data.
It is used to connect one workstation to another.
It is only in the Cloud.
22
Which of the following is filed in both patient and business categories?
Accounts receivable
Patient information
Confidential personnel records
Insurance records
23
Which is the best description of a difficult patient?
Any patient who requires extra time and energy.
A patient who calls to reschedule.
A patient who is slow in paying the bill.
One who requires flexibility in appointment scheduling.
24
The responsibility to maintain organized clinical records belong to which of the following?
Administrative dental assistant
Clinical assistant
Dental hygienist
Dentist
25
Which of the following is the best way to relay confidential information?
Manual (paper) memo
Voice mail
Speaker phone
Intercom
26
HIPAA Rules supersede any other patient record protection regulations.
True
False
27
Computerized and manual appointment matrixes differ in time units provided.
True
False
28
Which of the following statements is false?
Telecommunication methods include intraoffice communications.
A typical dental office will have a multiline telephone service.
VoIP uses the Internet to send and receive calls.
Analog technology = most commonly used for phone systems in dental offices.
29
Practice management software is an example of which of the following?
Operating software
Application software
Network
Server
30
Within the dental practice, most filing is done _______.
chronologically
alphabetically
according to subject
geographically
31
Pages of the appointment book are divided into _______.
rows
columns
bullets
paragraphs
32
Which of the following is a benefit of the recall system for the dental practice?
It ensures a steady flow of patients through regularly scheduled appts.
Some insurance carriers offer the incentive of providing higher %s......
Insurance carriers encourage preventive dentistry.
The length of time a patient needs to spend in the office is reduced.
33
What is the most important tool of the job application process?
The resume
The job application
The cover letter
Letters of recommendation
34
Which of the following are input devices?
The number pad
A mouse
All are correct
A keyboard
35
What is the major advantage of a combination recall system?
It enables the practice to use the method that works best for each patient.
One staff member can handle the continuing care procedures.
Computer software apps have features necessary to automate recall system.
It frees up staff from making calls when the workload is heavy.
36
A computerized account identifies _______.
the legal guardian or head of household
the patient’s insurance company
the person receiving dental treatment
the person who is financially responsible for paying the account
37
What is the major barrier to a mail recall system?
When appts are sch'd 6 mo in advance, it is hard to work new pts into sch.
Patients may be difficult to reach.
This recall system is time-consuming.
Patients do not call.
38
Business records include all except which of the following?
Insurance records
Accounts payable
Accounts receivable
Confidential personnel records
39
What is the most significant problem for patients who seek dental treatment only when they are in pain?
They usually do not follow through with continuing care appointments.
They do not supply a regular reliable income for the dental practice.
Scheduling is difficult because emergency appts are always necessary.
The healthcare partnership btwn dental care tm & pt cannot be established.
40
The color thought to be believable, and is recommended to be worn to an interview, is which of the following?
Grey
Black
Blue
Beige or white
41
The only way to protect stored information is to:
constantly back up the system.
utilize password protection.
implement the operator verification protocol.
print and file the information on a regular basis.
42
Which of the following elements is necessary for a well-written resume?
The inclusion of very specific and minute details
The listing of only work experiences & skills related to dental assisting
Background generalities
Clear and concise writing
43
Noncompliance w/ statutes & regs established by federal law can result in the dentist losing his or her dental license.
True
False
44
The dental healthcare team forms a partnership with patients by_______.
maintaining patient confidentiality
motivating good dental health habits
educating patients about the benefits of home dental care
motivating good dental habits & educating pts about benefits of home care
45
The primary reason for carefully maintaining clinical records is to:
support the need for dental treatment & justify the actions of the dentist.
provide information for forensic odontology.
justify the actions of the dentist.
support the need for dental treatment.
46
The dental healthcare team can lessen the likelihood of a malpractice suit through _______;
risk management
hazard assessment
cross-referencing
treatment planning
47
In which of the following scenarios is appointment confirmation essential?
The pt preschedules an appt at the conclusion of a recall appointment.
The patient calls for an appointment.
The patient schedules an appointment through a web-based program.
The pt is present in the dental office and needs a follow-up appointment.
48
Telephone scheduling is usually more productive if _______.
the dr reserves time, once a month, to help the assistant make the calls
several assistants share responsibility for making all calls
all members of the dental healthcare team contribute to making the calls
only one assistant is responsible for making all calls
49
When a file is removed from the system, what should be left in its place?
Numeric indexing
A guide
It is not necessary to leave anything in its place
An out-guide
50
When files are destroyed, a cross-reference list should be kept and should include all the following except:
the types of documents being destroyed.
the method used for destruction.
the signature of the person authorizing the file destruction.
the time period that the documents represented.

DAS140-Midterm Flashcards | StudBud