Which one of the following is the most important to the customer when visiting the salon?

To receive a good quality service.

How would body language show someone being courteous?

Smiling with relaxed open posture.

The Salon's image will?

Attract the right type of client

Which one of the following would create a good impression to customers?

The employees greet everyone in a polite manner.

Why is it important to respond to feedback?

To help identify where improvements can be made.

Which one of the following promotes a positive image when communicating with customers?

Eye contact, smile and show interest.

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Unit 102 Personal presentation

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Questions 14

Answers

1
Which one of the following is the most important to the customer when visiting the salon?
To be given advice on their personal problems.
To receive a good quality service.
To meet up with friends.
To listen to relaxing music.
2
Which of the following does not give a positive image?
Rudeness
Assertiveness
Smiling
Politeness
3
How would body language show someone being courteous?
Slumped body posture with no facial expression
Smiling with relaxed open posture.
Fidgeting body with no eye contact.
Hold eye contact with a constant stare
4
Which of the following is not part of communication?
Listening
Writing
Speech
Resting
5
What would happen if staff behaved in an aggressive manner?
They would be given a warning.
They would be given a day off
They would be promoted.
They would be given a pay rise
6
The Salon's image will?
Look good in adverts
Keep the staff happy
Make the salon look nice
Attract the right type of client
7
What impression would be given if you were slouching?
Relaxed
Cool
Professional
Unprofessional
8
Which one of the following would create a good impression to customers?
The salon looking untidy after being busy.
The salon is painted in bright colours.
The employees are relaxed and sat drinking coffee.
The employees greet everyone in a polite manner.
9
Why is it important to respond to feedback?
Customers are aware of staff strengths when completing tasks.
To help identify where improvements can be made.
To be given the opportunity to ask for extra time off.
Colleagues know how good a person is at something.
10
Which one of the following promotes a positive image when communicating with customers?
Eye contact, smile and show interest.
Arms folded across the chest and blank expression.
Eye contact and shout to ensure they can hear.
Speak continuously to ensure they are entertained.
11
A hairdresser/Beauty therapist should always be?
Very intelligent
Flexible
Shy
Quiet
12
What would happen if customer confidentiality were not maintained?
Colleagues would be asked to take a break.
Employer would send all staff home.
Customer would be happy with the salon owner.
Loss of custom to the salon.
13
Which one of the following shows signs of aggressive behaviour?
Smiling.
Raised voice.
Quietly spoken.
Eye contact.
14
Teamwork is important because it?
Gives all the staff a break
Means the salon can close on time
Makes the salon more efficient
Gives more people a job

Unit 102 Personal presentation Flashcards | StudBud