ms joy esti 103e1-103e4 business

Payton has 100 clients, 20%of her clients give her 80%of business. Payton wants to reward 20%of her clients, how many

The salon/spa exterior, décor, music and sounds, and air and ventilation are all components of:

When staff members take individual initiative to stay on top of things and pay attention to detail this is an example of

Which of the following elements could cause staff synergy to go awry?

If a problem arises with co-workers, always take it to your manager immediately

Identifying types of treatment and competitive pricing is a clientele attraction method known as

For estheticians just starting out, the most common and immediate source or referrals is

Turning a $70 ticket to an $80 ticket is called:

Ashley doesn't always wait to be told what to do. She has a work ethic known as:

What is it called when the actions of 2 or more people work cooperatively together to achieve a greater effect?

Which of the following terms defines a specific target of achievement that can be attained within a specific time frame?

Which type of client requires accurate information regarding ingredients and product application?

Gowns, towels, linens and furniture fabrics are examples of a salon/spa ambiance component known as:

The average ticket means the average amount spent on services and retail by a client during one visit

According to industry experts how often does the average loyal client visit spa

If a client visits a spa 9 times & spends $70 each time,what’s the total revenue generated from the client?

A category title for tracking and overseeing clientele-building strategies is...

If an esthetician leaves a spa, his or her clients will frequently:

What percentage of client retention would be achieved if an Esthetician had 8 out of 10 clients return for services?

Relevant client attributes and characteristics combined with the financial value of a client

Esthetics, as a separate profession in the U.S., did not evolve until the late:

When comparing the spa versus the esthetician which of the following responsibilities is assigned to the esthetician?

Is this something I can commit to is a question that would be asked when determining if a goal is:

What ancient culture was believed to be the first to develop extensive beauty products?

An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:

Which of the following descriptions is considered a key to successful client relationships?

If a client is unhappy with the service they might tell how many people

When team members have each other’s backs, it is an example of a:

treating your client like an important,valued individual is called

Which of the following situations would represent a good time to ask a client for referrals?

It takes cooperation, consistency, & shared accountability to create staff synergy.

Selling additional services to clients beyond original schedule is called :

Makeup was not acceptable to wear until around 1950

All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:

Networking provides all of the following benefits EXCEPT:

Which of the following descriptions is NOT a best practice strategy for building clientele ?

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

When handling a client complaint you can turn negative into positive by?

What term refers to the atmosphere of one’s surroundings; the feeling of a place; its aura?

Beverages, food, magazines, & umbrella stands in the salon are examples of?