DPO Delivery

Question 1

What should the Quality process cover in the delivery task?

Accepted Answer

Right way drivers and crew should manipulate Finished Goods

Question 2

Which blocks make up the fundamentals layer?

Accepted Answer

Quality Management, Route Delivery Service Level, Route Delivery Execution

Question 3

What is the KPI for Delivery Productivity Management?

Accepted Answer

Transport Labour Productivity

Question 4

List 1 of the 3 main steps that need to be performed under the Productivity Enhancement block?

Accepted Answer

Each DC is being benchmarked using Global KPIs, Each DC can show increased control & delivery KPIs improved, After benchmark, DCs define actions plans to close the gaps

Question 5

Name the activity in the Route Delivery Execution process?

Accepted Answer

Truck arrival process, Daily truck departure, Money collection process

Question 6

Which are the two PIs used to manage the Distance of the routes?

Accepted Answer

Actual vs planned, Actual vs budget

Question 7

Which topics should be covered in every checklist that audits all Delivery processes?

Accepted Answer

Control step by step of the task performed, Safety procedure in the task, Control standard time of the task performed

Question 8

Which tool do we use to control the Route Delivery Execution?

Accepted Answer

Operations Work Diagnostic - OWD

Question 9

How do you calculate the Transport labour productivity?

Accepted Answer

Cases equivalent / Manhour

Question 10

Why do we use the Refusals Modulation Measure?

Accepted Answer

Because it helps us manage the avoidance of refusals

Question 11

Select 1 of the 3 types of standard checklists that must be used during routes visits?

Accepted Answer

Productivity ,Service level and Safety check list, Productivity, Service level, Quality and Safety check list

Question 12

Which blocks make up the Manage to improve layer?

Accepted Answer

Route tracking, Productivity Enhancement

Question 13

What should you clearly define before visiting different routes?

Accepted Answer

Which tool / checklists to use, What is the focus of the visit, Which day they visit the market, Who visits the market

DPO Delivery

Questions 13

DPO Delivery

Questions 13