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Workplace Readiness Flashcards | StudBud
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Workplace Readiness
Workplace Readiness
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Flashcards
35 cards
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Answers
1
What is not a result of listening attentively to others?
You make them feel confident
you show them you are attentive
you make them feel un-important
you show them you value them
2
During a well-conducted interview...
the interviewer should ask all the questions
questions should be kept to a minimum
the person being interviewed should ask all the questions
both the interviewer and interviewee should ask questions
3
Lisa narrows a list to four contractors for a construction job. What process should she use?
Ask a coworker to help choose the best contractor.
Select the cheapest contractor.
Evaluate all factors & select the most suitable contractor.
Select the contractor who is closest to the job location.
4
What process can you use to assist in decision making?
Select the contractor who is the most affordable.
Dont select a contractor at all.
Ask a co-worker to help make the decision
Evaluate factors needed, select the most suitable contractor
5
Maya worked 41 hours this week. At $12.00 per hr, how much does she make for working 41 hour?
$492
$508
$412
$396
6
What is an important reason for cleaning the cache of your web browser after using the internet
to maintain privacy at all times
to minimize the chances of computer virus’
to tag important websites
to optimize browsing speed
7
If your shift is done and you did not complete a task you should:
complete the task the next time you work
Leave it for your co-workers to complete
Notify your supervisor of the status of the task
go home
8
Which of the following will help you decide what to do each day at work?
The tasks most enjoyed
The work your peers do first
The customers complaint log
The daily work plan
9
Failure to listen effectively can result in...
all of the above
mistakes
misunderstandings
conflicts at work
10
Your co-workers are standing around complaining about your supervisor. What should you do?
Make an unprofessional comment and walk away.
Join in the conversation.
Immediately go tell your supervisor.
None of the above
11
What is the BEST way to begin your email to Sally Smith, a potential customer?
Hello, Sally Smith!
Dear Ms. Smith:
Dear Mrs. Smith
Dear Madam or Sir:
12
Your new tablet stops working. What is the first course of action?
Look for the operating manual to figure out what is wrong.
Inform the IT department about the computer problem.
Tell your co-worker about the problem and ask for help.
Email a friend who is an IT expert and seek assistance.
13
Which of the following applications is best to use to create a data spreadsheet?
Word
Email
Excel
PDF
14
A _ is a summary of a job applicant's personal information, education, skills & work experience
Job Application
Resume
Cover Letter
Work Permit
15
The first step of the decision-making process is
Make a decision
Define your needs and wants
Analyze your resources
Identify your choices
16
You are a server and a customer orders a sold out dish but you didn't know. What do you do
Tell customer it will never happen again. Tell boss later.
Ask head chef to come apologize to customer.
Have your manager deal with it.
With manager's permission, offer comparable dish & discount.
17
Your ____ is your basic outlook on life and your way of looking at people and the world
Assertiveness
Arrogance
Attitude
Aptitude
18
The purpose of writing a thank-you note to a job interviewer is____
To thank the interviewer for his or her time.
All of the above
To give you another chance to sell yourself
To show that you are polite, thoughtful, and conscientious.
19
Which of the following is not a type of web browser?
Internet Explorer
Mozilla Firefox
Google Chrome
Google Docs
20
Why is having diversity in a company’s staff a good idea?
There is a broader range of talents, skills, and creativity.
It meets the quota for minority cultures.
It creates a homogenous work ethic.
The work environment will be more ethical.
21
Skills that you can use in many different situations are called____
Task Skills
Interests
Activities
Transferable skills
22
Minimum wage is the ____ hourly wage that an employer can legally pay for a worker's services
Lowest
highest
average
maximum
23
What is the BEST way an employee can show her commitment?
Attending conference to acquire new knowledge
Offering fellow employees assistance on the job
Researching how to do difficult tasks in the workplace
Completing all assignments at work to your best ability
24
Why should employees wear safety glasses in a work place?
because you have to
Its the right thing to do
Employees wear safety glasses as a safety requirement
Safety glasses should always be worn on the shop floor.
25
First impressions on job interviews are often based largely on...
appearance
vocalized pauses
resume
verbal ability
26
Your __ is an IRS form that shows how much income you get from working and how much tax you owe
W-4
tax return
retirement money
W-2
27
What time should you arrive for a 2:00 p.m. interview?
2:00 p.m.
1:30 p.m.
1:45 p.m.
1:15 p.m.
28
The ability to work well with others to reach a common goal is known as ____
Self Management
Responsibility
Cooperativeness
Initiative
29
Technological literacy is ____
The ability to read and write.
Knowledge about technology and how to use it correctly.
Another word for text messaging or texting.
The ability to perform basic math functions
30
Being open minded means
not looking at the speaker
listening with an opinion already formed
keeping one's options open to change
agreeing with the speaker
31
The job of the Legislative Branch is to ________________ laws.
evaluate
assess
implement
make
32
When writing resumes, why do employers prefer professional references over personal ones?
Professional references speak to your skill set
Personal references can be biased.
IT is illegal to provide personal references.
Professional references are biased.
33
An older man with tattered clothing enters a store. How should you first approach the customer?
Wait until the customer approaches you and handle it.
Inform the customer of available lay-away plans.
Greet the customer and ask if he would like assistance.
Ask the customer to look at the posted dress code and leave.
34
Following through on deadline is an example of which positive workplace trait?
Resourcefulness
Reliability
Honesty
Problem-solving
35
A home page is
where all Internet data is stored
an index of encyclopedia articles
the first page of a Web site
required for access to the Internet
