Practice Management Exam 2

What percent of clients will always follow routine BW recc?

An active client is one who has had a transaction in the last ______ months

what is the average lifetime value of a client according to VetSuccess

A teams ability to be effective & efficient will?

to make the perfect scheduling sandwich use a color coded legend to determine different appointment types

T/F: client expectations & perceptions are always changing, just like vet med.

Millennials make up____ % of all pet owners

WOTF do U assign team member to specific department where they lead the team & make sure things run smoothly?

Developmental influence, previous experiences, personality types and visual inferences drive:

What can lead to better planning of the day & compliance w clients?

What percent reduction in Dr Google would occur if you recommend online source

What is only an issue in the absence of value?

What are the big compnents of non-competes

wotf is true regarding pro sal compensation model

Events that impact the dynamic interaction btwn individual & their environment is known as:

What % of millenials own pets?

T/F you want negative accrual in your contract

Which does not allow a previous associate recruit best team members from previous practice for their own?

How many new clients per DVM are needed each month for proper retention

What percent of clients would agree to BW if the reason was made more clear?

How can you handle client complaints?

What percent of hosp do not track their client retention?

What percent of vets do not reccomended trusted sites?

What should be given at the end of every appt?

WOTF impacts patient outcomes, client compliance and interfere w willingness to spend $ on pet?

Busy work, time wasters, and things you can revisit later go in which quadrant of time management?

Hours u work, probationary period, who will evaluate ur performance, how docs interact w/ staff are included in WOTF?

____ marketing is when your services are specifically aimed at one audience

What is the biggest problem that can lead to decrease productivity, creativity, & collaboration?

wotf are benefits of a tech column?

What percent of vets recommend trusted sites?

____ out of 10 vet clients prefer forward booking

___% of millennials own a pet

Research shows a minimum of WHAT NUMBER of staff per doc is need to effectively run a hospital?

Prior beliefs altering the way you approach a situation is an example of:

WOTF does the three principle types of restrictive covenant fall under?

WOTF is true about client constraints?

WOTF are tipes of a successful conversation?

Which restricts where an employee or contractor may working during their contract and sometimes after?

What is the most common reason people stick to a clinic?

your ____ is essential with finding your ideal client

wotf are true about forward booking?

WOTF are examples of veterinary customer service?

WOTF is a principle of restrictive convenant?

Who u report to, expectations, locations to work at, if an employee or independent contractor are included in WOTF?

WOTF is a way in which you can achieve efficiency & effectiveness in the workplace?

Financial planning, develop new ideas to implement, & relationship building go in which quadrant of time management?

T/F: first impressions make an impact.

By increasing effectiveness & efficency in the work palce you?

wotf match w/ the correct production rates by practice type

What percent of people believe the bond they have w their practice is important?

T/F promotional programs are bad & can give clients a reason for discounts always

Contract termination, period of work time, renewal, at will statemnt buy out provisions are included in WOTF?

what can be negotiated?

Presentation of the practice influences clients perception of its value. This is an example of:

wotf are true about scheduling strategies?

Why do we need time management in our DVM life?

The offer, acceptance, mutual assent, consideration, capacity, and legality are all included in WOTF?

WOTF is a "golden rule" when it comes to managing client expectations?

Which area of increasign efficency & effectiveness do you use delegation and accountability?

T/F covid has increased the revenue of hospitals and increased appointments

WOTF are items that determine patient flow?

T/F: client's perception of value has a direct link to willingness to spend $$ on pet.

When will clients attempt to determine the compentency of their vet?

High perception of value can:

wotf falls under what you have to offer

leaving open blocks that dont get filled for urgent appointments can be lost revenue

most efficient way to handle urgent appointments is to dedicate a dr to handle those cases for the day & then rotate drs

How can you use promotional programs?

WOTF is NOT important about first impressions of SIGNAGE?

Which generation makes up the largest portion of pet owners?

Immediat attention, deadline drive, customer request go in which quadrant of time management?

Which can be renegotiated at any time?

T/F clients ask for their money back bc most tangible item

WOTF can be the most expensive and biggest problem in veterinary medicine?

What is a systematic approach to client experience?

interruptions, phone calls, emails, note taking, & follow ups go in which quadrant of time management?

WOTF are associated w service mapping

What are the top 2 reasons for client dissatisfaction?

Which has a set stage for revisitation on designated date?

What % of customers look at online reviews before choosing a vendor?

what are 2020 takeaways with clients