Patient Care Chapter 2

Communication is a two-way process between the...

What can be both an expression of comfort and a way of controlling people?

This type of behavior seeks to protect one's own rights while respecting those of others.

Stressors in the operating room environment can block....

The response to a message and is a component of effective communication.

Person with ? uses extremely defensive or aggressive tactics to achieve social comfort.

? is/are the substance or actual information contained in a message

Despite changing social norms ? is a significant problem in the operating room.

Poor patient care, errors, conflict, and stress are results of?

The respectful person does not....

Good communication increases teamwork & goals, which will greatly increase the safety for the ?

? is purposeful touch that conveys empathy, tenderness, and care.

? is a way we use posture, gestures, and expressions to convey ideas or messages.

The greatest challenge in their work is not the work itself but the ? of the workplace.

? communication is spoken, not written

Surgery is performed by....

? is a response by the receiver acknowledging receipt of the message and its contents.

Which of the following is a characteristic between the health professional and the public?

What are the two most important components of patient care?

If the sender doesn't wish to express true feelings about a message, this is prob. conveyed by?

The expression of emotion or opinion contained in the delivery of a message.

? is a set of guidelines to help people use email and other types of internet communication.

Most important reason to increase ? is to maintain respect & trust w/ coworkers and management.

Which of the following causes of team conflict is an interpersonal conflict?

? is the ability to communicate effectively with people of different cultures/subcultures.