What are your responsibilities under the Health and Safety at Work Act?

to take care of self and others and ensure law is followed

What are the four British Values?

Democracy, Rule of Law, Individual Liberty and Mutual respect and tolerance

THE 3 MAIN TYPES OF CUSTOMER NEEDS ARE

Functional Needs, Social Needs, Emotional Needs

Which of these is frowning

The customer could be unsure about something

Protect from harm or damage with an appropriate measure.

Effective methods of communication are

Written communication, Telephone, Face to face

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Questions 13

Answers

1
Which one of the British values is this a description of?
Resilience
Mutual Respect
Individual Liberty
Democracy
2
Maslows theory of hierarch has 5 levels
False
True
3
What are your responsibilities under the Health and Safety at Work Act?
to make sure the doors are safe
to make sure that you are healthy
to take care of self and others and ensure law is followed
to eat your 5 a day
4
Health and safety is about ....
Controlling And Reducing Risks
Ignoring the fire alarm
Controlling and Increasing Risks
Increasing Hazards
5
What are the four British Values?
Celebrating everything British
Democracy, Rule of Law, Enjoyment of Nursery and Achieving well
Singing the national anthem in assembly
Democracy, Rule of Law, Individual Liberty and Mutual respect and tolerance
6
what is a blue health and safety sign ?
fire fighting equipment or Prohibition
mandatory
safety
warning
7
THE 3 MAIN TYPES OF CUSTOMER NEEDS ARE
Functional Needs, Social Needs, Emotional Needs
communication, competence, commitment
care needs, compassion, couarge
Physical needs, mental needs, sexual
8
Keeping promises, value for money, quality presentation, fit for purpose, reliability, easy to use
Customer satisfaction
Customer body langage
Customer needs
Customer expectations.
9
Which of these is frowning
The customer may not be interested
The customer could be unsure about something
The customer may have been distracted
he customer could be bored
10
Define Safeguarding?
An individual with strong political or religious views.
Protect from harm or damage with an appropriate measure.
11
What best reflects British Values?
Bank Holidays
Cricket
Democracy
The law of evolution
12
Is racial discrimination covered by the British Values
Yes - descrimination is allowed under freedom of speech
No - it's is a crime covered by the Race Relations Act 2010
No - people may express any opinion under freedom of speech
Yes - it comes under tolerence
13
Effective methods of communication are
Face to face, meetings, letters
Text, Email, snap chat
Telephone, emails, facebook
Written communication, Telephone, Face to face

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