Chapter 4: communicating for success

a person who perfers classic styling in clothing would likely want a _____ with respect to her nails, makeup, and hair

The client consultation form is also sometimes called

when we feel secure, we act in a ____ manner

when faced with unhappy client were you aren’t you’re about to do you should call on ______ for suggestions

at the end of an evaluation performance review meeting, ______.

The salon manager is generally the person with the most responsibility regarding the _______

When a new client visits the salon for the first time you should

When interacting with a slappe manager, you should

Regardless of whether or not you like someone, your colleagues are professionals, who deserve

which of the following is not one of the golden rules of human relations

what is the set limited amount of time they allow a client to be late before requiring them to reschedule

As the time for your review draws near, it is recommended that you

when interacting with your coworkers, it is recommended that you _____

effective communication is defined as the act of

Mutual respect which transformers a good nail technician to a ______ in a colleague, naturally follows.

clients with a dramatic style generally

people who create conflict most likely feel

When you meet a client for the first time you need to be

A fundamental factor in human relations involves a person sense of

A periodic review of an employees behaviors and activities important to the salon is called

human relations and communication skills build ____, aide personal growth, and help prevent misunderstandings at work

when using the 10 step consultation method, what should you do after discussing the clients personal preferences?

A good way to handle the ups and downs of human relations is to ______

to help your client make choices that reflect a personal sense of style, it is recommended that you

always remember that ______ is the best relationship builder.

The client consultation form typically does not ask

which of these steps in the consultation process involves encouraging clients to flip through your look book and discuss

how much time is recommended that you set aside for client consultation?

A primary purpose of the client consultation is to have a conversation that we include you in on his or her needs, and

You should perform a client consultation

your reaction to situations and your ability to _____ in the face of challenges are critical in a people profession

When should you do the client consultation?

when you believe in yourself, you trust your judgment, _______ , and stick to what you believe is right.

if your tardy client arrives, and you have the time to take her without jeopardizing other appointments you should _____

If a client has a problem with the service and you cannot change it, you should

if you get involved in a scheduling mixup, you should _____

the client consultation form can be best described as a

many professionals don’t take advantage of communication opportunity with their supervisor to discuss their _____.

Why is it best to avoid the use of slang?

Before the client gets here station for the consultation, you should

clients are coming for services and paying for expertise. You need to _____ every time they come see you.

During the client consultation you should

you can’t communicate through words, voice, inflection’s, ______, body language, or visual tools.

certain styles or services have

if you are running late, and you know it will cause delays for later client it is recommended that you _____