Retail New Hire ALE Week 2

NFL Redzone is included in what tier of Service?

(T/F) You can set reminders for your favorite shows from the remote voice control button.

Which is not a feature to consider when asking device questions?

Which is not a Awesome Experience Key Behavior?

Which of the 4 XM Pillars provide honest, upfront service with no hidden fees?

(T/F) Customers can easy enroll to setup service by making a pre-payment & enrolling in autopay.

(T/F) Value is the perceived benefit of a product or service compared to its cost.

What product was designed to revolutionize our customer's in-home entertainment experience?

(T/F) Preferred Xfinity TV Tier includes Streampix, Sports & News and Deportes.

(T/F) Xfinity High Definition delivers the most HD shows & movies compared to our competitors.

(T/F) If any LOB Tap Status shows 1 or 3, means the house is active & SRO is not required.

Which Tap Status means the house has never been service by Comcast?

(T/F) Xfinity Mobile offers One Plan, Two Data Options.

Which button on the Remote displays the Closed captioning?

How much will customers choosing 3GB, By the Gig Data Option pay?

How much will it cost for 1 Unlimited line & 2 Lines by the Gig using 1.2 and 3.1 gigs of data, respectively?

How much does the XM Unlimited Data Option cost per line?

(T/F) Customers can subscribe to the Unlimited Plan & By the Gig.

Which is not a type of remote we deploy?

(T/F) If the Tap Status is 2 or 2 and 0, you must review the history to determine when the home was last active.

Which behavior understands the customer 's needs, instills trust & takes accountability for getting it right.

(T/F) Knowing the basics of competitors' plan can be a great selling point.

Which is not a TV Tier of Service we offer?

(T/F) Customers can enjoy SVOD using their Digital Transport Adapter.

Which is not a method of payment we accept?

Which is not a Premium Network?

(T/F) The B Button on the remote displays the Sports App.

(T/F) By the Gig Data Options are shared among the lines.

Which is NOT a feature or service of the X1 platform?

Which of the 4 XM Pillars empowers customers to have control & manage their services?