Duplicate of Unit 1 Review

What do you need to find the observable behaviors & actions that are required in this industry

Michael is traveling for work to FL to attend a conference on education. The Category is...

Guest service must always include the ability to make a customer feel safe, respected, and

Industry workers realize tourism-related skills are interchangeable. Expertise Building is:

Heritage sites are a type of

The modern history of hospitality and tourism really began in 1950. Select T or F & Correct Yr.

AHLA stands for:

Resort hotels distinguish themselves from most other types of hotels by providing:

Tim, a busy man, will have a meeting at Rio & then needs to head to US immediately right after.

This is a perfect example of what accomodation?

Diversity requires hospitality employees to be sensitive only to differences such as race & sex

The hospitality industry has undergone many changes in modern times. Which is not a change?

A ____ needs to be an expert at financial, operational and leadership functions.

In judging the quality of service, whose expectations are most importat

The sole key role of all DMOs is to develop local economic growth.

Airline Travel is a type of

Your tech area CTSO is DECA and referred to as which organization:

The rules or standards governing the conduct of a person or the conduct of members is

You are asked to make a copy of a guest’s itinerary using a copier. This is a form of a:

A typical career path in hospitality and tourism is:

In judging the quality of service, whose expectations are most important?

ADA stands for

The hospitality and tourism industry exists to meet the needs of the traveling public.

All-suite hotels usually feature?

A Zoo can be categorized as an attraction.

Chapter 2 is all about?

In the 1940s and 1950s, all forms of transportation became more accessible and affordable

“sell” your qualifications & skills to a future employer, you should have a clear and concise: