CH. 9 Communication Review

The communication method that is most appropriate for sensitive issues is ______.

What is this chapter about?

To communicate effectively, managers need to determine ______.

What is the first strategy for improving reading ability?

instant messaging, and sometimes texting has replaced the use of _ as a brief, written message.

used to communicate with people withing the same company

Business letters should include all but the _____.

______ writing a business document, managers need to think about what they want to achieve.

First to determine his or her needs, and then discuss how you can meet those needs is to ___

Staying focused on a subject being discussed is not always essential for listening.

In today's business environment, ____ is the method of choice for fast, informal communication.

Techniques for reading are similar to those for effective listening.

the act of exchanging information

___ enable managers to absorb the information they need, understand other people's viewpoints.

How might you provide feedback to demonstrate that you understand a message?