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2020 Nails Professional Development Flashcards | StudBud
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2020 Nails Professional Development
2020 Nails Professional Development
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1
Nail ______________ describes an evolution of products, tools, and techniques.
Darwinism
education
technology
history
2
Which of the following might be considered unethical behavior?
Pricing products below those of competitors to sell more
Advertising your business aggressively to consumers
Concealing information about products in order to sell them
Staying open longer hours to attract more customers
3
A device that helps you remember/recall information. It can be word association, acronym, song, rhyme or other triggers.
mind mapping
mnemonic
note taking
Power Point
4
During which decade did frosted pastel polish colors become popular?
1920s
1940s
1960s
1980s
5
You should avoid all EXCEPT which of the following in order to prevent costly mistakes in your social media venues?
using foul language
participating in online arguments
forwarding spam
posting to personal pages or walls
6
The _____________ is the whitish half-moon shape at the base of the nail.
agnail
lunula
onyx
cuticle
7
Why is discretion an important part of ethical behavior?
Because you should not be truthful with those with whom you do business.
Because virtually all clients lie to those with whom they do business.
Because you should keep certain client information confidential.
Because it is essential that you always take care of yourself first.
8
Your protfolio should be prepared in a way that projects ___________.
work ethic
high style
good hygiene
professionalism
9
How would you use the history of the profession for your current position?
Knowing the history helps you advance in professional development classes.
Knowing the history helps you know what not to do.
Knowing the history helps you talk to clients about services from the past.
Knowing the history helps you predict trends.
10
What is the BEST first step to take toward helping a client to make choices that reflect a personal sense of style?
doing a little research
creating a "client template"
consulting with the manager
speaking with the client
11
This type of communication is expressed by body language, eye contact, facial expressions and gestures:
nonverbal
indirect
direct
attention
12
These are also called communication or people skills:
soft skills
image enhancers
professional image
image builders
13
Which of the following is NOT a good example of a mission statement?
"I plan to make my business peaceful and environmentally aware."
"We will make 10 million dollars in our first five years in business."
"I am dedicated to pursuing a successful career with dignity and integrity"
"Our partnership will focus on fair play and honesty in the markets."
14
Jeff Pink introduced the French manicure and ________________.
polymer
ridge filler
gels
monomer
15
Which of the following is NOT one of the image enhancers names in the text?
soft skills
work ethic
customer service
personal hygiene
16
Which of the following is NOT part of personal grooming?
how a person takes care of their hair
how a person treats coworkers and clients
how a person cares for parts of their body
how a person dresses
17
Which of the following is NOT an integral part of a good work ethic?
hygiene
motivation
enthusiasm
integrity
18
Which of the following would be the LEAST appropriate response to a client who starts gossiping?
Start talking about the styling you're doing.
Give a quick tip for treatment and home care.
Quietly join in the gossiping.
Change the subject.
19
Allergies or sensitivities should be noted on the:
online portfolio
service record card
website
release form
20
What do you do if clients arrive late and you have time to take the appointment without jeopardizing other appointments?
Politely advise the clients of the late policy
Ask the clients to reschedule anyhow
Provide the clients with services without mentioning their tardiness
Politely tell the clients you can no longer accept their business
21
When someone defines the purpose and values by which she wishes her business to work and function, they have done what?
Created a company mission statement
Set multiple short-term goals
Maintained an ethical business practice
Realized self-actualization
22
We see both gold and silver nails appear in which period of ancient history?
ancient Inca
ancient Egypt
ancient China
ancient Babylonia
23
If you asked five different people to define professionalism, you would likely _________.
get two different answers
get five different answers
get one unanimous opinion
not get an answer
24
Which of the following should be done to try to resolve an unhappy client problem?
Strongly assert your opinion.
Politely but firmly argue your points.
Find out why the client is unhappy.
Tell the client it cannot be fixed, even if you think it can.
25
There is a saying in marketing: "If you're not _________, then you don't exist."
personally hygienic
on the Internet
enthusiastic
punctual
26
The mission statement often becomes the _________ of an organization.
short-term goal
long-term goal
creative capability
cultural pulse
27
Kendra has just finished her company's mission statement. Which of the following is now TRUE?
She will maintain her self-esteem in her career.
She will be successful in her business.
She has made her company's purpose and values public knowledge.
She has assured the public her business will adhere to ethical standards.
28
The first commercial nail salon opened in Paris in what decade?
1850s
1950s
1870s
1970s
29
___________ is staying committed to a strong code of moral and artistic values.
Enthusiasm
Integrity
Motivation
Morality
30
Which of the following would be an artificial nail service?
gel polish manicure
liquid and powder enhancements
nail-strengthening treatment
pedicures
31
Having a strong _________ means taking pride in your work and consistently doing a good job for your clients and salon.
work ethic
motivation
technical skill base
passion
32
Why is it important to take your temperature as part of effectively communicating in the workplace?
If you are tired or upset, your interactions with clients might be affected
Because when you do, you stick to what you believe is right.
Some clients are clear about what they want, but others might not be.
Because when you do, you trust your judgment
33
Fashion is, naturally, a(n) ____________ for the beauty professional.
necessary nuisance
required asset
creative outlet
avoidable distraction
34
______________ is the daily maintenance of cleanliness by practicing good healthful habits.
Personal hygiene
Professionalism
Dressing for success
Personal grooming
35
To realize the greatest benefits education can provide beauty professionals should commit to all but which of these?
Highlighting important points
Listening attentively to their instructors
Attending all classes
Having flexible goals that easily change
36
Social media websites, including photo-sharing sites, can quickly diminish a person's reputation if _______ is neglected
personal hygiene
media etiquette
the portfolio binder
work ethic
37
The day spa business took hold during which decade?
1990s
1980s
1960s
1970s
38
Unhealthy compulsion to do things perfectly is known as _____________.
reflection
self-esteem
procrastination
perfectionism
39
When should the client intake form be started?
the moment a new client calls to make an appointment
the moment the new client comes in for the first visit
the moment the new client's first services are completed
the moment the new client requests a second appointment
40
What is important to do when designing your time management system?
Make sure it is foolproof.
Make sure it will work for you.
Make sure it will work for others.
Make sure it has worked for others.
41
Within seven __________, someone will establish eleven ____________ you.
hours; biases against
meetings; questions for
minutes; rules for
seconds; impressions of
42
Beauty and wellness is at heart a ______________ industry.
creative
medical
technical
scientific
43
Why is a mission statement important?
It shows the institution's compulsion to do things perfectly.
It shows the institution's conscious effort to respect others.
It establishes the purpose and values of an institution.
It puts things off until tomorrow or a later date.
44
Why is it important to practice diplomacy in your career in beauty and wellness?
Because it shows you are motivated and driven to be successful.
Because it shows you are emotionally stable.
Because it shows you are aggressive and assertive.
Because it shows you can deliver messages in a kind way.
45
Which of the following is the BEST term to explain diplomacy?
Truthfulness
Aggressiveness
Assertiveness
Tact
46
During which decade did the lunula become popular?
1960s
1940s
1920s
1980s
47
Nail care is a specialty in which field?
dermatology
cosmetology
podiatry
trichology
48
Which of the following BEST defines ethics?
moral principles by which we live and work
laws that regulate all industries
posted rules and regulations in the workplace
deep feelings common in all people
49
___________ is also known as tact; it helps you deliver truthful, even sometimes critical or difficult messages kindly.
Integrity
Diplomacy
Communication
Discretion
50
When it comes to your professional image, keep the ________ rule in mind.
4/40
24/7
2/4/6/8
7/11
51
Your portfolio is a(n) ___________ for future clients and employers that allows them to evaluate your skills and ability
story about your education and training
sample of your personal hygiene
exhibit of your work on display
presentation of your work ethic
52
Acrylic nails, including the French manicure, were first made popular during which decade?
1980s
1960s
1970s
1990s
53
When studying, ____________ will help your short-term memory grasp onto the information, making it easier to retrieve.
reflection
repetition
organization
self-esteem
54
Self-esteem is based on _____________.
outer strength
inner strength
perfectionism
physical strength
55
Which of the following should NOT be part of a powerful online or printed portfolio?
summary of continuing education
list of personal hygiene and grooming practices
current resume
statement of relevant civic affiliations
56
Which of the following is one of the 10 general guidelines to keep in mind in social media marketing?
Always respond.
Don't be afraid to post too much.
Focus on likes, not engagement.
Do your best to oversell.
57
We see symbols of eagles and sun gods on the nails in which period of ancient history?
ancient Babylonia
ancient China
ancient Egypt
ancient Inca
58
When reflective listening, it is important to _____________.
steer the client into choices you think are best
focus on other things while the client is speaking
not interrupt while the client is speaking
try to prevent the client from saying too much
59
We see gold nail care implements appear in which period of ancient history?
ancient Egypt
ancient Babylonia
ancient China
ancient Inca
60
As a beauty professional, it is imperative to always be clean, neat and have a pleasant scent.
True
False
61
Why should one NOT neglect physical activity?
Because physical activity is a long-term goal
Because physical activity is on your to-do list
Because exercise and recreation are short-term goals
Because exercise and recreation stimulate clear thinking
62
Which of the following would LEAST be considered a life skill?
having a sense of humor
acing a final exam
becoming more organized
making good friends
63
Being well groomed advertises a professional's _________________ their industry.
commitment to
obedience to
abstinence from
distrust in
64
On the job, punctuality is __________.
a professional responsibility
an important part of personal hygiene
unimportant if all else is in line
at the discretion of the employee
65
Which of the following qualities should you embody in order to be considered an ethical person?
savviness
drive
integrity
motivation
66
During which decade did metallic strips and jewels become popular nail art?
1920s
1960s
1980s
1940s
67
What is the process of fulfilling your full potential?
self-actualization
cooperation
adaptation
being decisive
68
When should you try to upsell services?
when working with a new client with whom you are not familiar
never
always
when a client does not want to talk about adding on other services
69
Generally, if clients are more than ___________ late, they should be asked to reschedule.
5 minutes
1 hour
15 minutes
30 minutes
70
Not crossing your arms when listening to clients or team members is an example of ____________.
using correct English
being aware of your body language
always remembering that listening is the best relationship builder
speaking clearly and loudly enough for people to hear
71
When should a client consultation be performed?
only for the first few client visits
only during the initial client appointment call
only during the initial client visit
the beginning of every service
72
What is the FIRST step in the 10-step consultation method?
Discover and rate the client's preferences.
Review the intake form.
Analyze the client's characteristics.
Perform a needs assessment.
73
When speaking with an unhappy client about a scheduling mix-up, it is important to _____________.
stay detached
get emotional
be very firm
assume the blame
74
____________ is having the drive to take necessary actions to achieve a short-term or long-term goal.
Passion
Integrity
Motivation
Enthusiasm
75
What is reflective listening?
pretending to listen to client whil starting on their styling
trying to remember what clients requested without asking them to repeat it
listening to client and then repeating what you think client is saying
having assistants listen to client and having them tell you what was said
76
How can mnemonics be used as a learning tool to help you with your studies?
They provide a way for you to stay organized.
They are a shortcut to recalling information.
They work as a note-taking tool.
They help you through repetition.
77
Why is it important to break up your long-term goals into smaller pieces?
Because then they are guaranteed to happen
Because then they don't seem so overwhelming
Because then they are more professional
Because then they become short-term goals
78
Putting off until tomorrow what you can do today is ____________.
staying productive
reflecting
perfectionism
procrastination
79
Why is it important never to stop learning about the beauty and wellness industry?
Because you will always be required to attend classes.
Because throughout your career there will be tests and quizzes.
Because the beauty and wellness industry never stops changing.
Because formal schooling will always be a part of your career.
80
When you _______, you trust your judgment, uphold your values, and stick to what you believe is right.
are attentive
talk less and listen more
take your temperature
believe in yourself
81
What establishes purposes and values by which an individual or institution lives and works?
marketing plan
mission statement
business plan
company logo
82
Which of the following is LEAST likely to enhance your creativity?
looking around for creative inspiration
being positive
increasing self-esteem
improving your vocabulary
83
An individual's personality is the sum of their ____________.
attitudes and behavioral traits only
characteristics, attitudes, and behavioral traits
characteristics and behavioral traits only
characteristics and attitudes only
84
We see red nails appear in which period of ancient history?
ancient Babylonia
ancient Inca
ancient China
ancient Egypt
85
To fulfill one's full potential is to go through the process of ____________.
success
self-esteem
self-actualization
strength building
86
Behaviors that improve the quality of your professional image through methods for conducting and representing yourself:
image enhancers
communication skills
soft skills
people skills
87
The discussion with the client that determines the client's needs and how to achieve the desired results is the _______.
client consultation
total look concept
service record
client intake
88
Which of the following is the BEST example of a long-term goal?
To reach $100,000 in sales by week's end
To invest company revenue in next autumn's order
To hire three competent staffers before the busy summer season
To slowly grow the company into broader international markets
89
___________________ is the identification of long-term and short-term goals.
Goal setting
Building self-esteem
Mission statement writing
Visualizing
90
Rita Hayworth was popular for her long red nails during which decade?
1920s
1950s
1940s
1930s
91
Your online __________ is a calling card where you display your work so that potential employers can see your skills.
work ethic
portfolio
professional image
hygiene
92
Which of the following is MOST important regarding your workspace?
It should be adorned with personal items that tell a lot about you.
It should be clean and uncluttered.
It should have as many samples of products in it as possible.
It should have lots of family pictures for the client to admire.
93
Once in a while, you will inevitably encounter a dissatisfied client. Remember the ultimate goal:
Your expertise must shine.
Always be upselling.
Make the client happy.
Refuse to accept any blame.
94
Why does a client who is overly late for an appointment or habitually late for appointments cause problems?
Because clients who cannot arrive on time do not deserve the services.
Because beauty professionals must be strict in all their business practices
Because beauty pros depend on appointments to maximize work hours.
Because clients must show their loyalty to beauty pros with their actions.
95
When you ______________, you put items on a to-do list in order of most important to least important.
reflect
set goals
prioritize
problem-solve
96
When you accessorize your outfits you should always make sure that your jewelry does:
complement your style.
enhance your personality.
coordinate with your nails.
not interfere with a service.
97
Ordering tasks on your to-do list from most important to least important is a form of ________________.
procrastination
prioritizing
increasing self-esteem
writing a mission statement
98
During which decade did the weekly manicure become popular and affordable?
1920s
1980s
1940s
1960s
99
85% of your success comes from your ability to ________, while only 15% of your success is due to your technical skills.
adapt
communicate
observe
speak well
100
Which of the following BEST describes your professional image?
It is your ability to become someone other than who you really are.
It is your ability to control all of the things that clients cannot see.
It is based on your skill and talent, which get you to the top.
It is the impression you project through appearance and conduct at work.
