LC business unit 4 Managing Change Flashcards

1

TQM stands for

Total Quality manager
Total Quality Man
Total Quality Mission
Total Quality Management

2

A controller manager....

think staff are lazy
trains staff adequately
makes all decisions
trusts staff

3

Which of the following is not a reason for change?

Laws
Technology
Weather
Customers

4

Training plays a key role in resisting change?

False
Depends on the employee
True

5

Which of the following is not a suitable reward for employees?

paying them off the books, i.e. in cash
flexi-time
bonus
health insurance

6

Which of the following is not a step in team work

Norming
Forming
Storming
Working

7

Which of the following is a key factor to resisting change?

Redundancy
Can't be bothered
being rewarded
Loss of control

8

A facilitator manager....

makes all decisions
is involved in every step of the decision making process
trusts his/her staff
doesn't care what their staff get up to

9

Employee Empowerment requires

Loyal customers
Money
Control
Large staff

10

employees are only motivated by financial rewards?

False
True

11

Which of the following is not technology which aids business

CIM
CID
CAD
CAM

12

Employee Participation can be achieved through

Workers councils
Redundancy
Longer working hours
Working from home

13

Liverpool FC are bottlers

True
False

14

Which country did TY's visit last week?

Belarus
Chernobyl
Burren

15

Which of the following is not a benefit of Employee Empowerment

Managers don't need to be involved
Motivated Employees
Improved Customer Service
Decision Making Quicker

16

Total Quality Management

Is quick to implement
increases sales
Puts pressure on staff
Always increases costs

LC business unit 4 Managing Change

Questions 16

LC business unit 4 Managing Change

Questions 16