As people ascend the career ladder in the organization, they are likely to...

use their technical skills less & their managerial skills more

Scientific management focuses on which of the following?

The relationship between employees & machinery

Katz determined that a supervisor must have 3 essential skills:

human relations, conceptual, technical skills

Programmed decisions are...

often based on rules & regulations

The managerial functions are:

planning, organizing, staffing, influencing, and controlling

The 3 schools of management theory discussed in the text are:

classical, human relations, human resources

Decision making based on experiences...

should be supported by concrete evidence

Which of the following is a change caused by the Industrial Revolution in the United States & England?

The use of machinery made work more precise

Administrative management focuses on...

the management functions & principles

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HSA 267 Ch 1-3

21 termsStudBud Administration27 plays

HSA 267 taught by Professor Kotkin, Spring 2024

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Questions 21

Answers

1
The managerial function that uses information, defines goals, & establishes targets for the organization's future.
Staffing
Controlling
Planning
Organizing
2
As people ascend the career ladder in the organization, they are likely to...
be more interested in getting the job done than directing subordinates
use their managerial & technical skills equally
use their technical skills less & their managerial skills more
plan less & do more
3
Which management approach inspires productivity & loyalty through group consensus & assurances of long-term employment?
None of the above
Theory Z
Theory Y
Theory X
4
Known for time & motions studies, which theorist/s reduced waste in processes & created symbols for 17 hand motions?
Tom Peters
Henry Gantt
Henry Fayol
Frank & Lillian Gilbreth
5
T/F: If the decision-making process generates unsatisfactory results, then the manager should avoid making any decision
True
False
6
Scientific management focuses on which of the following?
The relationship between employees & machinery
Rational structure of large organizations,rules,& clearly defined authority
The management functions & principles
Encouraging managers to behave & recognize employees as social men
7
Katz determined that a supervisor must have 3 essential skills:
human relations, conceptual, technical skills
human resources, conceptual, tactical skills
human relations, competitive, technical skills
human psychology, coordination, technical skills
8
Programmed decisions are...
often based on rules & regulations
new solutions to old problems
made after new research & experimentation
made infrequently
9
Organizational development suggests that...
management should improve work processes & communication
approaches should be used to remove obstacles & facilitate change
employee participation is encouraged to streamline systems & processes
all of the above
10
Frederick Winslow Taylor's studies & publications included which of the following concepts?
Redesigning jobs to reduce unnecessary motions
Support for the premise that management & workers should cooperate
All of the above
Encouraging the use of incentives
11
The managerial function monitors whether goals have been achieved in accordance with the expectation.
Influencing
Planning
Controlling
Organizing
12
T/F: Unity of command states that each individual should have 1 person to report to for any single activity.
True
False
13
Supervisors working in healthcare have difficult jobs because...
their actions may be directed by administrator & medical staff members
all of the above
services provided by their departments affect patients & quality of care
their decisions affect the people working in their team
14
T/F: Unions & unionization efforts prevent employees from being replaced
False
True
15
The managerial functions are:
planning, organizing, staffing, influencing, and conversing
positioning, organizing, staffing, influencing, and conversing
planning, organizing, staffing, influencing, and controlling
planning, orchestrating, hiring, motivating, and controlling
16
The 3 schools of management theory discussed in the text are:
classical, human relations, entrepreneurial
contemporary, human relations, human resources
classical, human relations, human resources
contemporary, humanistic, contingency
17
Decision making based on experiences...
is all right to solely be based on "intuition"
should be supported by concrete evidence
is solving new problems exactly the same way as old problems
does not need to consider possible future consequences
18
Which of the following is a change caused by the Industrial Revolution in the United States & England?
The use of machinery made work more precise
Factories subdivided into small shops
All of the above
Individuals transitioned from being owner-workers to owner-managers
19
Using techniques like linear programming,operations research,probability, model building& simulation is an an example of
Programmed decision making
Scientific decision making
Experiential decision making
Non-programmed decision making
20
The decision-making process is used in which of the managerial functions?
Staffing & influencing
Controlling
Planning & organizing
All of the above
21
Administrative management focuses on...
the relationship between employees & machinery
encouraging employee participation in decisions
the management functions & principles
encouraging managers to behave & recognize employees as social men

HSA 267 Ch 1-3 Flashcards | StudBud