Which of the below contains information on configuration items (CIs) and their relationships?

Configuration Management System (CMS)

What is the output of IT Service Management?

services that provide value to customers

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ITIL

15 termsStudBud Administration5 plays

Imported from external platform

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Questions 15

Answers

1
Which of the below is responsible for preventing recurring incidents?
Problem Management
Incident Management
Event Management
Access Management
2
Which among the following is not the guiding principal of ITIL 4?
Business growth
Keep it simple and practical
Collaborate and promote visibility
Focus on Value
3
What is OTACE?
On Time At Clients Expectation
On Time All Clients Expectation
On Time Average Clients Expectation
On Time Above Clients Expectation
4
Which practice owns and manages issues, queries and requests from users?
Service desk
Incident management
Change control
Problem management
5
What provides a framework to implement Organisational quality policy & objective
Knowledge Management
Metrics
UniQuE
OTACE
6
Identify the missing words . A person or group who authorizes a change is known as a(n)
change analyzer
service desk
organization
change authority
7
Which of the below contains information on configuration items (CIs) and their relationships?
Service portfolio
Configuration Management System (CMS)
Service catalog
Service Knowledge Management System (SKMS)
8
Identify the missing word(s). A ______ is used to document the timing for releases.
release plan
release schedule
release review
none of these options
9
Out of 12 golden rules, which Group Cybersecurity rules is correct
Use complex password
Shut down system to ensure proper data encryption
All of the Above
Apply clean desk policy & lock your system when away
10
What are engage, plan and improve examples of?
Service value chain inputs
Change control
Service value chain activities
Service level management
11
What is the output of IT Service Management?
standards for a service provider
services that provide value to customers
public frameworks
resources & capabilities representing service provider assets
12
Which guiding principle recommends standardizing and streamlining manual tasks?
Focus on value
Optimize and automate
Think and work holistically
Collaborate and promote visibility
13
Which practice has a purpose to ensure risks are properly assessed?
Change control
Service configuration management
Service level management
Problem management
14
What MAIN factors are considered to assess the priority of an incident?
The urgency and impact
The complexity and cost
The impact and complexity
The cost and urgency
15
What is defined as a cause, or potential cause, of one or more incidents?
Change
Problem
Event
Known error

ITIL Flashcards | StudBud

ITIL

15 termsStudBud Administration5 plays

Imported from external platform

Flashcards15 cardsFPractice quizPHost liveL

Questions 15

Answers

1
Which of the below is responsible for preventing recurring incidents?
Problem Management
Incident Management
Event Management
Access Management
2
Which among the following is not the guiding principal of ITIL 4?
Business growth
Keep it simple and practical
Collaborate and promote visibility
Focus on Value
3
What is OTACE?
On Time At Clients Expectation
On Time All Clients Expectation
On Time Average Clients Expectation
On Time Above Clients Expectation
4
Which practice owns and manages issues, queries and requests from users?
Service desk
Incident management
Change control
Problem management
5
What provides a framework to implement Organisational quality policy & objective
Knowledge Management
Metrics
UniQuE
OTACE
6
Identify the missing words . A person or group who authorizes a change is known as a(n)
change analyzer
service desk
organization
change authority
7
Which of the below contains information on configuration items (CIs) and their relationships?
Service portfolio
Configuration Management System (CMS)
Service catalog
Service Knowledge Management System (SKMS)
8
Identify the missing word(s). A ______ is used to document the timing for releases.
release plan
release schedule
release review
none of these options
9
Out of 12 golden rules, which Group Cybersecurity rules is correct
Use complex password
Shut down system to ensure proper data encryption
All of the Above
Apply clean desk policy & lock your system when away
10
What are engage, plan and improve examples of?
Service value chain inputs
Change control
Service value chain activities
Service level management
11
What is the output of IT Service Management?
standards for a service provider
services that provide value to customers
public frameworks
resources & capabilities representing service provider assets
12
Which guiding principle recommends standardizing and streamlining manual tasks?
Focus on value
Optimize and automate
Think and work holistically
Collaborate and promote visibility
13
Which practice has a purpose to ensure risks are properly assessed?
Change control
Service configuration management
Service level management
Problem management
14
What MAIN factors are considered to assess the priority of an incident?
The urgency and impact
The complexity and cost
The impact and complexity
The cost and urgency
15
What is defined as a cause, or potential cause, of one or more incidents?
Change
Problem
Event
Known error