What should you do if you can't understand a user over the phone due to a heavy accent?

Verify what they say by repeating it back to them.

How do you prepare a mobile device to be protected if it's lost or stolen? (select 3)

Configure remote backup, Enable GPS., Configure a pattern screenlock.

What should you do if you spill a chemical on your hands that doesn't appear to be life-threatening?

Consult the MSDS for the chemical.

How can you provide more security by improving data encryption on a Wi-Fi network that's secured with WPA?

Reconfigure the network to use WPA3.

What must be done before you can move data from laptop A to laptop B when EFS is functioning on both?

Use certmgr.msc to export laptop A user's certificate.

What's the easiest, most practical way to protect a SOHO network from intrusion by malicious hackers?

Enable the firewall that's probably already built-in to the SOHO router.

A PC in a secure site needs to be taken offsite for repair. What's the 1st step?

Check corporate policies for guidance.

What would cause a file shared by 2 users to give an "access denied" error?

The file was moved before being modified and then moved back to the share.

What are 2 likely reasons authorized group users get an "access denied" error after you moved data between servers?

Inherited permissions are denying access., New mapped drives need to be configured.

Which of the following describes the protocol IMAP?

An email protocol that allows users to selectively download messages

A computer is responding slowly, & Task Manager shows that spoolsv.exe is using 95% of system resources. What's up?

The printing subsystem is failing.

How would you diagnose a PC that locks up when the GUI starts to load because a driver failed, but boots into Safe Mode?

Enable Boot Logging and then, in Safe Mode, analyze the ntbtlog.txt file.

What should you do if a server you're responsible for crashes?

Stay calm and implement your DRP as efficiently as possible.

What should you do if a user needs an explanation of something technical from you?

Sit next to the user while you explain.

In an AD domain how do you remove read access to a network shared folder for 1 particular member of an authorized group?

Deny read access to the folder for the user through shared access security.

What's the 1st step for a user who's email application won't open on an older shared computer, but other users' do?

Rebuild the user's mail profile.

What happens when %temp% is executed from the CLI?

The current user's temporary folder is opened.

studbud

Prowse 1102 and Q3 23 Messer Pop Qs

100 termsStudBud Administration9 plays

Imported from external platform

Flashcards100 cardsFPractice quizPHost liveL

Questions 100

Answers

1
What technique encrypts in real time when files are dragged and dropped into the volume?
PKI
TPM
BitLocker
Kerberos
2
What provides remote backup for music & photos (that can't be stored at any company location) from an Android device?
Local NAS device
Google Cloud
iCloud
Microsoft OneDrive
3
What should you do if you can't understand a user over the phone due to a heavy accent?
Ask them to call back at a later time.
Verify what they say by repeating it back to them.
As them to use an interpreter for the call.
Explain, and ask them to try to speak slowly w/o an accent if possible.
4
How do you prepare a mobile device to be protected if it's lost or stolen? (select 3)
Disable Bluetooth
Enable Wi-Fi tethering.
Enable Wi-Fi encryption.
Configure remote backup
Enable GPS.
Configure a pattern screenlock.
5
What Windows utility can automatically update online storage of user files that were edited offline?
Resource Monitor
PowerShell
Sync Center
System Update
6
Which CLI command displays hidden files?
dir /?
dir /d
dir /a
dir /o
7
What should you do if you spill a chemical on your hands that doesn't appear to be life-threatening?
Call the OSHA manager for the facility.
Call 911.
Wash your hands with soap and water.
Consult the MSDS for the chemical.
8
What's the best way to remove all files and perform a fresh Windows installation?
Cloud install
VDI
In-place upgrade
Clean install
Dual-boot
9
How can you provide more security by improving data encryption on a Wi-Fi network that's secured with WPA?
Install the latest version of WEP.
Use MAC address filtering.
Reconfigure the network to use WPA3.
Disable SSID broadcast.
10
What must be done before you can move data from laptop A to laptop B when EFS is functioning on both?
Give laptop B users adminstrator priveleges.
Use certmgr.msc to export laptop A user's certificate.
Convert the disk partition to FAT32.
Disable networking.
11
What are two of the best options for securing a data center?
Biometric lock
Bollard
USB-based hardware token
Privacy shade
Cable lock
Badge reader
12
What kind of IPv4 address is 169.254.71.12?
Loopback
VPN
APIPA
Class C public
Class B private
DNS
13
What storage drive partitioning scheme should you use with an Intel Core i7 on a UEFI-enabled motherboard?
FAT32
MBR
GPT
ext4
14
How is a Windows share ending with a dollar sign used?
for making all data in the share read-only
for enctypting all data in the share
to make the share accessible on the VPN
to restrict share access to administrators
to hide the share name
15
What's the easiest, most practical way to protect a SOHO network from intrusion by malicious hackers?
Disable the SSID broadcast.
Disconnect the Internet connection.
Enable the firewall that's probably already built-in to the SOHO router.
Install an IDS.
Install an antivirus server application.
16
What would you use to encrypt a single folder on a network share?
SSL VPN
EFS
an SED
RDP
BitLocker
17
How many backup rotations are created with a GFS backup strategy?
Fourteen
One
Three
Seven
Thirty
18
Which switch to the robocopy command copies subdirectories but skips empty ones?
/B
/E
/S
/DCOPY:T
19
Which part of Computer Management is displayed in the image?
gnome-disks
Disk Management
diskpart
Event Viewer
20
A PC in a secure site needs to be taken offsite for repair. What's the 1st step?
Get authorization from your manager.
Check corporate policies for guidance.
Delete proprietary information before leaving the building.
Remove the HDD and send the computer for repair.
21
What type of script can run on Linux, Windows and macOS?
,js
.bat
.py
.vbs
.ps1
22
Use what app to analyze why a PC is experiencing random slowness, intermittent BSODs & random screensaver activation?
Task Manager
Top
Event Viewer
Performance Monitor
23
What might fix a screen pausing problem during game play on a PC equipped with a high-end graphics card & max RAM?
Reinstall the game.
Replace the NVMe drive.
Upgrade the drivers.
Reinstall the OS.
24
What CLI command brings up the window where you can disable services from starting on a Windows PC?
gpupdate
chkdsk
sfc
msconfig
25
Which macOS graphical utility is most like the Windows "end task" feature?
Time Machine
kill 3035
Force quit
Finder
26
What would cause a file shared by 2 users to give an "access denied" error?
The file was set with the system and hidden attributes.
The NTFS permissions were changed on the file to allow only execute.
The file was moved before being modified and then moved back to the share.
The file was set to read-only by a network administrator.
27
What could possibly prevent the success of a hack originating from a malicious email link?
SLA
Using IMAP instead of POP3
AUP
firewall.cpl
User security education
AES
28
How does member of the CSIRT ensure the integrity of collected evidence?
by contacting law enforcement
by updating internal management with findings
by documenting the findings
by making a disk image and deleting information not related to the incident
by creating a chain of custody
29
What must you do to implement an organizational policy that passwords can't be used twice in a row?
Enforce password history.
Define and set a minimum password age.
Define and set a minimum password length.
Configure complexity requirements.
30
What are 2 likely reasons authorized group users get an "access denied" error after you moved data between servers?
Inherited permissions are denying access.
Administrative share permissions are needed.
Proxy settings need to be enabled.
New mapped drives need to be configured.
User account time-of-day restrictions are being enforced.
Users in the authorized group need to be moved to a new group.
31
What is the best Windows utility for performing admin tasks that use scripts over a network?
Mission Control
Command Prompt
Bash
PowerShell
32
Which of the following describes the protocol IMAP?
A protocol that authenticates users who are sending email
An email protocol that allows users to selectively download messages
A protocol that allows real-time messaging
An email protocol that allows users to send but not receive messages
33
A computer is responding slowly, & Task Manager shows that spoolsv.exe is using 95% of system resources. What's up?
A virus infection has occurred.
Hyper-Threading has been disabled.
The printing subsystem is failing.
Windows Update is running.
34
What's needed on VDIs to automatically connect on boot & have the ability to be started remotely? (select 2)
Image development
Unattended installation
USB
PXE
Multiboot
WoL
35
What's the 1st step to troubleshoot a computer the user reports to possibly be infected with malware?
Research malware types.
Roll back drivers.
Run System Restore.
Identify the malware.
36
If you see dpro42.com near the top when you run ipconfig /all, what type of network is the PC probably part of?
Workgroup
VPN
Domain
SAN
37
What command can you use to locate bad sectors on a PC boot drive and recover information?
chkdsk C: /I
chkdsk C: /C
chkdsk C: /F
chkdsk C: /R
38
How should you clean a monitor's screen if you don't have the manufacturer's instructions?
Using a small sponge with mild detergent
Using an Isopropyl alcohol wipe
Using a soft rag and water
Using a boric acid wipe
39
How would you diagnose a PC that locks up when the GUI starts to load because a driver failed, but boots into Safe Mode?
Enable Boot Logging and then, in Safe Mode, analyze the ntbtlog.txt file.
Disable Driver Signature Enforcement.
Run sigverif.
Access Debugging Mode.
40
What should you do on a Windows system before you try to remediate a malware infection?
Schedule scans.
Update the anti-malware program.
Disable System Restore.
Educate the end user on how to avoid malware.
41
What would you do next if after installing a new video card, the system loads Windows and continuously reboots.
Run chkdsk.
Go into Safe Mode.
Run the System Configuration utility.
Check the system log.
42
What should you do if a server you're responsible for crashes?
Stay calm and implement your DRP as efficiently as possible.
Avoid everyone and fix it quickly.
Offer to buy lunch for the effected users while you fix the problem.
Refer effected users to your supervisor.
43
What should you do if a user needs an explanation of something technical from you?
Use acronyms so the user trusts your knowledge.
Recommend a good training class.
Politely ask the user to refer to the manual.
Sit next to the user while you explain.
44
What must you do before implementing BitLocker?
Convert the file system to NTFS.
Defrag the HDD
Disable UAC
Enable TPM in UEFI.
45
Using Chrome to access an app, you press F12 & within the js folder you see the following code. What script type is it?
Visual Basic Script
Bash
JavaScript
PowerShell
Python
46
Where can you disable an application from running automatically after login?
System Information
Apps
Certificate Manager
Task Manager
47
In an AD domain how do you remove read access to a network shared folder for 1 particular member of an authorized group?
Deny the user read access to the folder through local access security.
Remove the user from domain groups that have access to that folder.
Deny read access to the folder for the user through shared access security.
Deny read access to the folder for any group the user is a member of.
48
Which of the following options is available when configuring the Windows VPN client?
Smart card
Signature verification
Temporary password
Fingerprint
49
What's the 1st step for a user who's email application won't open on an older shared computer, but other users' do?
Run a repair installation of the email application.
Rebuild the user's mail profile.
Apply software updates.
Add the user to the local administrators group.
50
Which of the following sends an invitation by email asking for help?
Service call
Remote Desktop Connection
VNC
Remote Assistance
51
What happens when %temp% is executed from the CLI?
Applications are deleted from the %temp% folder.
The OSs temporary folder is opened.
Applications located in the %temp% folder are executed.
The current user's temporary folder is opened.
52
What should you do after you proactively fix an unreported problem?
Update the knowledge base.
Access the DMZ screened subnet.
Reboot the WAP.
Update the asset management system.
53
Where would you change a user's group-defined access rights to a network share?
Network and Sharing Center
Registry Editor
Device Manager
Disk Management
Local Users and Groups
54
What are the three best ways to stop the Windows Defender service?
Within MSConfig
In Performance Monitor
In services.msc
With gpedit.exe
Within the Task Manager
With the net stop mpssvc command
55
To remove all formatting when copy & pasting from a website to MS Word, which program can be used as an intermediary?
Excel
Notepad
MMC
CMD
56
What should be used to configure a Windows service?
System Information
Task Manager
Registry Editor
Resource Monitor
57
When working in a user's home, they need to leave for 10 minutes. Their 8-yo son can help if needed. What should you do?
Tell the user to get back home as soon as possible.
Tell the user that you can't be responsible for their son.
Tell the user that their son should go with them.
Tell the user that an adult must be home while you work.
58
For risk management, how can you be sure servers that are backed up daily to a NAS on the LAN will work when needed?
Configure the backups to restore to VMs for rapid recovery.
Frequently restore the servers from the backup files to test them.
Set up scripts to automatically rerun failed backup jobs.
Store copies of the backups offsite at a data center.
Create alerts to inform appropriate employees when backups fail.
59
What can you do to reduce ESD? (select 3)
Raise the humidity.,
Raise the temperature.
Use an antistatic strap and/or mat.
Lower the humidity.
Work in a carpeted area.
Remove jewelry.
60
What must you do on a Windows system after you install a new storage drive so it will appear in File Explorer?
Set the drive to active status.
Configure the drive in the BIOS/UEFI.
Assign a drive letter to the drive in Disk Management.
Initialize and format the drive in Disk Management.
Reboot the computer.
61
What Windows setting could you use to prevent websites from accessing language preferences on a laptop?
Personalization
Update and Security
Network and Internet
Privacy
62
What's the 1st step if a user asks you to install company purchased software on their personal computer?
Check if the installation is allowed in the company's licensing agreements.
Advise the user that downloading unlicensed software is illegal.
Leave the premises and call law enforcement.
Notify management of a possible breach.
63
What can be used to view a list of all outbound network traffic flows from a server?
ipconfig /all
pathping
net view
traceroute
netstat
64
Which command is used to change file permissions on a Linux system?
passwd
chmod
chown
dig
65
What kind of malware would covertly collect information and send it to a specific public IP address on the Internet?
Virus
Logic bomb
Rootkit
Spyware
66
Viruses have been detected & removed on a user's PC over several weeks. How could you prevent future occurrences?
Delete temporary files, cookies, and browser history.
Install antivirus software that uses manual updates.
Discuss safer web browsing habits with the customer.
Defragment the hard drive.
67
Which file system is suited specifically for USB flash drives?
exFAT
ext4
NTFS
FAT32
68
What Windows utility backs up system settings with requiring external storage?
robocopy
System Restore
Task Manager
MSConfig
69
What are 3 things you can do to fix a mobile device that was working fine yesterday but won't connect to Wi-Fi now?
Power cycle the device.
Ensure the correct SSID is being used.
Change the IP address.
Re-pair the device.
Forget the Wi-Fi network.
Perform a hard reset.
70
What's the best location to check for information about why a program is crashing and causing the system to lock up?
Security log
System log
Setup log
Application log
71
Which of the following Internet Options settings should you use to ensure that an old expired certificate is removed?
Clear SSL State
Advanced
Certificates
Publishers
72
What should you do if while servicing a manager's PC you see a list of coworker friends slated for termination?
Act as if you never saw the list.
Anonymously expose the list to someone known for office gossip.
Advise the manager not to have a list like that out where it can be seen.
Shred the list.
73
What should you do if a user complains that a laptop repair you did took too long?
Speak with them about each step you took and why it was necessary.
Record their concerns and save it in case you want to use it later.
Inform them that the repair is complete and refer them to your supervisor.
Provide them with documentation of the repair.
74
Which file system is most associated with flash drives for use with Windows?
exFAT
APFS
NTFS
ext4
FAT32
75
What data center environmental controls can an HVAC system address? (select 2)
Isolating equipment in case of a fire
Venting fumes
Automatically identifying hot and cold aisles
Providing an appropriate ambient temperature
Shielding equipment from EMI
Maintaining appropriate humidity levels
76
Which of the following statements is true?
Authentication can be something a user knows, such as a smart card.
Authentication can be something a user has, such as a signature.
Authentication can be something a user is, such as a fingerprint.
Authentication can be something a user does, such as a PIN or password.
77
From which of the following locations could you disable a hardware component on a laptop in Windows?
File Explorer
Services console
Task Manager
Device Manager
78
PC users are asked to confirm before running some apps or making changes. What's this feature & how can you turn it off?
Security Center; turn off in the Services console window.
Windows Defender Firewall; turn off under System Properties.
User Account Control; turn off under User Accounts in the Control Panel.
User Account Control; turn off under Security in the Control Panel.
79
What is a PXE installation?
It installs the latest security patches.
It downgrades the OS.
It installs across the network.
It uses optical media
It boots from a USB drive.
80
What Control Panel utility would you configure so you can find a protected .dll file in the System32 folder?
Display
System
Indexing Options
File Explorer
81
What group should a user be assigned to if they shouldn't be able to install software?
Group 1
Remote Desktop Users
Users
Power Users
82
In a clean Windows installation, which of the following is the default location for the Windows system files?
C:\Windows
C:\Windows\System32\Config
C:\System Files
C:\Windows\System32
83
What is an ISO file that can be used for installing a new application?
An executable program
A disk image
An executable script
A configuration file
84
What CLI command is used to fix errors on the system disk?
diskpart
chkdsk /F
robocopy
tracert /w
85
How can a user stay secure online by having different complex login credentials for every site they use?
Use secure digital certificates.
Use hashing.
Only use trusted sources.
Use a password manager.
86
What 2 steps are needed when a user can't print to a new printer, but can to the old one, and other users are fine?
Change the user's password and permissions.
Reinstall the new printer.
Clear the print queue on the new printer.
Add the new printer to the user's computer.
Set the new printer as the default printer.
Remove the old printer from the network.
87
What's the 1st thing to do when multiple browser pages open by themselves and the system is running slowly?
Install anti-malware software.
Reboot the computer.
Enable a pop-up blocker.
Update antivirus definitions.
88
What Linux command returns the file system type used on storage drives?
df -T
rm
pwd
diskpart
89
What can be used to prevent access to a laptop when working from a coffee shop or hotel?
Windows Defender Firewall
Device Manager
Internet Options
Task Manager
Network and Sharing Center
90
What's most likely used by a technician configuring a secure remote Linux server using the CLI?
Site-to-Site VPN
VNC
RDP
Telnet
SSH
91
What's the purpose of putting a graphics card in a silver plastic bag?
ESD protection
Protection from shipping stresses
Decreases overall shipping weight
Ease of installation
Improved througput
92
What's the best tool for verifying the integrity of Windows system files?
winver
sfc
diskpart
chkdsk
93
What can be used during troubleshooting to disable USB interfaces on a laptop?
Network and Sharing Center
Task Manager
Port plugs
Device Manager
94
What file system is used to format an 8 TB external storage drive that's connected to a Windows/Linux dual-boot system?
NFS
exFAT
FAT32
ext4
95
What's the best way to secure a mobile device when remote wipe is not an option because it contains PII?
Fingerprint
Passcode
PIN
Pattern lock
96
Which of the following are components of dealing with prohibited content? (select 3)
Preserving data
Avoiding distraction
Contacting local law enforcement
Maintaining a positive attitude
First response
Creating a chain of custody
97
What access will a user in the Users group have with the following configurations?
Read-Only
Full Control
No Access
Change
98
How could you name laptops to make them easier to track and identify while in use?
with their asset ID and MAC address
with their domain name, location, and asset ID
with their domain name, location, and IP address
with their location and RFID
99
What do you check 1st when a Windows user get the error "Print sub-system not available"?
The spooler service is running.
The printer has power from the jack.
The correct printer driver is installed.
The printer has been added.
100
What are the 2 best commands to use to turn off a remote computer in a PowerShell script?
system-power-down
kill
poweroff
shutdown
stop-computer
restart-computer

Prowse 1102 and Q3 23 Messer Pop Qs Flashcards | StudBud