How can you show empathy in writing?

Acknowledge the other person's feelings.

What is definition of tone?

The emotional quality behind your words.

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Effective Business Writing

17 termsStudBud Administration

Test your knowledge on business writing techniques, including tone, diplomacy, emphasis, and clarity.

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Questions 17

Answers

1
True or false: The right way to add emphasis is by using all caps.
True
False
2
Which is NOT diplomatic?
Being respectful.
Offering solutions.
Blaming others.
Listening to the other person's concerns.
3
How can you show empathy in writing?
Be very brief.
Use technical terms.
Acknowledge the other person's feelings.
4
Why use positive language?
To manipulate the recipient.
To lengthen messages.
To build goodwill.
To conceal mistakes.
5
How should direct tone be described?
Clear and concise.
Vague and wordy.
Overly formal.
Brutally honest.
6
How to stress key points?
Repeat words often.
Skip the details.
Use bullet points.
Add jokes.
7
Which word softens a request?
"Please"
"Immediately"
"Now"
"Mandatory"
8
Which tone is best for handling misunderstandings?
Aggressive and blunt.
Polite and calm.
Indifferent and cold.
Sarcastic and witty.
9
What is the goal of business writing?
To look smarter than your peers.
To communicate clearly.
To get on your boss's good side.
To throw your coworkers under the bus.
10
How to avoid sounding rude?
Skip greetings
Use softeners
Use all caps
Be sarcastic
11
Which closing is most polite?
"Bye"
"Later"
"Best regards"
"See ya"
12
Which is a diplomatic apology?
"We apologize for the error"
"It's your fault"
"It's too late to do anything about it now"
"Not our problem"
13
What helps with clarity?
Using complex words.
Writing long sentences.
Using passive voice.
Using simple language.
14
Which is a neutral tone?
Sarcastic remarks.
Objective language.
Emotional words.
Personal attacks.
15
Which phrase is most diplomatic?
"You can't do anything right"
"Do it now"
"May I suggest"
"This is wrong"
16
What is the most appropriate and effective way to emphasize a deadline?
Underline the due date.
Write in all caps.
Add exclamation marks.
Use red font.
17
What is definition of tone?
The emotional quality behind your words.
The way that you say something.
How loudly you speak in a conversation.

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