how often should a client consultation be performed?

at every single service and salon visit

What types of questions are not appropriate to ask at an evaluation meeting?

when can i take my next vacation?

which of the following is not a good way to handle the ups and downs of human relations?

always tell someone what you think

Before communicating with your salon manager, you want to:

make sure you have all the facts correct

when dealing with an unhappy client, what is the first thing you should do?

find out exactly what she is unhappy about and try to fix it

what is the job of the salon manager?

to make decisions that are best for the salon as a whole

what is the number-one thing to remember when a scheduling mix-up occurs?

be polite and never argue about who is correct

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Chapter 4 : communication for success

13 termsStudBud Administration23 plays

Effective communication will serve as the basis for all long-lasting relationships with clients and coworkers.

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Questions 13

Answers

1
what is the single most important part of any service?
polish
massage
client consultation
cleaning
2
how often should a client consultation be performed?
once a year
only on the first visit to the salon
at every single service and salon visit
when getting a new service performed
3
A fundamental factor in human relations has to do with what?
how secure we are feeling
how much money we have
how we feel that day
how much we care for the other
4
What types of questions are not appropriate to ask at an evaluation meeting?
when can i take on more services?
when will my pay be increased?
when might i be considered for promotion ?
when can i take my next vacation?
5
which of the following is not a good way to handle the ups and downs of human relations?
always tell someone what you think
believe in yourself
talk less, listen more
respond instead of reacting
6
Before communicating with your salon manager, you want to:
be prepared to give an ultimatum
discuss.the meeting with your coworkers
make sure you have all the facts correct
write out your complaints and issues
7
when dealing with an unhappy client, what is the first thing you should do?
reschedule to fix your mistake at free of charge
refer the unhappy client to a more experienced nail tech.
find out exactly what she is unhappy about and try to fix it
refer to your manager on how to proceed
8
what are good relationships built on?
mutual respect
commitment
obligation
love
9
what is the job of the salon manager?
to listen to staff members vent
to make decisions that are best for the salon as a whole
to reschedule your clients
to solve personal issues between staff members
10
You can't help people feel secure around you if you are________.
trustworthy
respectful
judgemental
honest
11
what is the number-one thing to remember when a scheduling mix-up occurs?
Accommodate the guest in every way
stay calm and reschedule
be polite and never argue about who is correct
find who is to blame and then fix the problem
12
when communicating with your colleagues what do you not want to do?
remain objective
treat everyone with respect
gossip
remain neutral
13
The best way to appreciate others is to begin with a firm understanding of.....
morals
yourself
Their past history
their personality

Chapter 4 : communication for success Flashcards | StudBud