the 3 levels of planning include

strategic, tactical, operational

The 5 principles of goal setting are, according to Lock and Latham...

clarity, feedback, commitment, task complexity, challenge

what is the main purpose of managing waste

assist operations and improve efficiency

personal mastery does not involve

scrutinising what the business does

Good workplace relations requires management to

provide fair wages & working conditions & recognise employee

rate of staff absenteeism measures

number staff that neglect to turn up for work when scheduled

which of the following is not a characteristic of a service business

inputs are usually more physical

According to Porter, the most successful businesses implement:

the strategy that suits their business circumstances.

positive of dismissal, for the business is

opportunity for more skilled and productive worker to join

which strategy best addresses objectives relating to the KPI of level of wastage

review ways to recycle materials in the production process

which list of strategies can be used to address the KPI of level of staff turnover

motivation, training, management styles

on the job training is

learning skills for your job, whilst working

one advantage of investment in training is:

benefits the business by improving the skills of employees

If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate

not all resources are being used efficiently, issue of waste

What statement best suits laissez-faire management style

employees assume total responsibility for making decisions

which is a limitation of using staff motivation as a strategy to respond to KPIs

increased costs associated with incentives

examples of voluntary termination may include

retirement, resignation, redundancy

increase in number of customer complaints can indicate

increase in customer dissatisfaction

high risk strategies are likely to not result in

individuals feeling supported in their opinion

number of sales measures

number of output sold by a business

what is the first step by HR Managers to negotiate workplace agreements

be aware of all relevant awards and legal requirements

the ending of employment of an employee

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Duplicate of VCE Business Business Management Exam revision 2017 EHS AMES

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Unit 3 and 4

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Answers

1
the 3 levels of planning include
internal, external, macro
strategic, tactical, operational
send, receive, feedback
high, medium, low
2
The 5 principles of goal setting are, according to Lock and Latham...
easy, specific, improvement, measurable, quick
clarity, feedback, commitment, task complexity, challenge
clarity, creative, safe, teamwork, feedback
smart, measurable, always, relevant, time
3
A successful differentiation strategy requires:
ongoing investment in research, development and innovation.
the business to manufacture a quality product.
an effective marketing campaign.
all of the above.
4
at CUB, raw materials that are used in the transformation process include
computers
wheat
conveyor belts
bottle beer
5
what is the main purpose of managing waste
indicate staff satisfaction
assist quality
assist operations and improve efficiency
reduce staff absenteeism
6
personal mastery does not involve
developing competence and skills
looking objectively at one-self
developing the ability to focus energy
scrutinising what the business does
7
managers unite with staff to make decisions together, what style is this?
consultative
participative
persuasive
autocratic
8
Good workplace relations requires management to
allow employees to have whatever they request
workplace agreement is lowest cost option for the business
remove employees who complain about their working conditions
provide fair wages & working conditions & recognise employee
9
a sole trader business has unlimited liability
true
false
10
rate of staff absenteeism measures
number of staff retiring
number staff that neglect to turn up for work when scheduled
number of sick people in the workplace taking days off
number of staff leaving the business
11
which of the following is not a characteristic of a service business
is more likely to have differences in how output is received
inputs are usually more physical
produces an intangible output
is performed
12
In order for an EBA to be approved by the Fair Work Commission, it must:
Include no unlawful terms.
Pass the Better Off Overall Test (B.O.O.T).
Include a dispute resolution procedure
All of the above
13
which of the following is not an example of a tangible good
bread
clothing
phone service
car
14
According to Porter, the most successful businesses implement:
the differentiation approach.
the cost leadership strategy.
both strategies, to help maximise their chances of success.
the strategy that suits their business circumstances.
15
how many types of waste are identified by lean management
7
5
6
1
16
quality control involves use of a system so a business achieves set standards in production
true
false
17
positive of dismissal, for the business is
opportunity for more skilled and productive worker to join
disrupted work teams
cost & time of recruitment and selection to replace position
loss of productivity whilst waiting for replacement
18
which strategy best addresses objectives relating to the KPI of level of wastage
expanding into overseas markets
training program for staff in retail sales
review ways to recycle materials in the production process
family day celebrations
19
which list of strategies can be used to address the KPI of level of staff turnover
motivation, lean production, economics of scale
training, quality management, technology developments
training, waste management, motivation
motivation, training, management styles
20
which of these is not a type of waste identified by lean management
excess motion
overproduction
excess inventory
conveyer belts
21
360 degree feedback is an approach that is used within
employee self evaluation
management by objectives
all of the above
employee observation
22
output of a service business is tangible
true
false
23
which of the following includes 2 materials management strategies
just in time and CAM
inventory control and automated production lines
lean management and quality control
just in time and forecasting
24
which of the following is a characteristic of a manufacturing business
process/production occurs simultaneously to consumer buy
produces services
is performed
produces tangibles
25
which is a disadvantage of off the job training
costs less
professional help
more expensive with fees
employees are familiar with environment
26
on the job training is
monitor the performance of employees
off the job training
learning skills for your job, whilst working
sending employees to a specialised training institution
27
Utilising lean management principles in the workplace speed up operations and reduce waste
true
false
28
An advantage of compute aided design is
encourages creativity
requires ongoing training
up front costs
29
one advantage of investment in training is:
benefits the business by improving the skills of employees
time consuming
takes employees away from their usual activities at time
employee might leave the business after training investment
30
what is materials handling
physical handling of goods
minimising costs
planning materials
monitoring stock
31
what management style only TELLS staff what decisions have been made, with no input or reason
participative
persuasive
consultative
autocratic
32
which of the following is not an advantage of robotics in operations
repetition of tasks to same degree
perform specialised tasks
maintenance costs
increased speed of production
33
which is not a management skill
delegating
communicating
forecasting
planning
34
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
staff have increased efficiency of resources
not all resources are being used efficiently, issue of waste
staff are unhappy and leaving the organisation
customers are dissatisfied with the product
35
which of the following is not a commonly used technique for carrying out appraisals
critical incident method
comparison method
essay method
off the job training
36
What statement best suits laissez-faire management style
manager consults with employees before making decisions
manager attempts to sell decisions to staff
employees assume total responsibility for making decisions
manager unites with staff to make decisions together
37
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased staff retention
increased productivity
increased costs associated with incentives
increased staff turnover
38
examples of voluntary termination may include
resignation, dismissal, retirement
retirement, retrenchment, dismissal
retrenchment, dismissal, redundancy
retirement, resignation, redundancy
39
increase in number of customer complaints can indicate
increase in productivity
increase in customer dissatisfaction
improvements in quality
improvements in staff morale
40
high risk strategies are likely to not result in
individuals feeling tricked
greater long term resistance to change
individuals feeling supported in their opinion
individuals submitting, but becoming resentful
41
number of sales measures
number of days staff are absent
number of input bought
number of output sold by a business
number of employees
42
when you have an experienced, highly qualified team, you should use a persuasive approach
true
false
43
a business that is owned by a minimum of two and maximum of 50 is
sole trader
partnership
public listed company
social enterprise
44
Which of the following is a non-financial motivational strategy?
share plans
commissions
support and sanction
gain sharing
45
the unfreeze sage of Lewin's 3 step model may include
evaluating the effectiveness of the implemented change
empowering action
providing training
accepting the need for change
46
what is the first step by HR Managers to negotiate workplace agreements
exercise care with wording of agreement
consult widely
lodge agreement
be aware of all relevant awards and legal requirements
47
management skills are used to
increase market share
increase productivity
increase profits
all of the above
48
termination is
dismissing an employee as not enough work to pay them
the ending of employment of an employee
employee decides to no longer be part of the labour force
quitting the job
49
an automated production line and conveyer belt is best when producing a variety of custom items
false
true
50
change affects stakeholders that are internal to the business only
false
true
51
employees should be supported and communicated with at which stage of the 3 step change model
all 3 steps
change
unfreeze
re-freeze
52
which of the following is a stakeholder from the external environment
trade unions
directors
shareholders
management
53
Organisational inertia is
unenthusiastic response from management to a proposed change
enthusiastic response from management to a proposed change
unenthusiastic response from employees to a proposed change
enthusiastic response from employees to a proposed change
54
which of the following is an appropriate strategy to respond to an increase customer complaints
ignore them
quality management
lean management
re-deployment of resources
55
what is one responsibility of employers regarding workplace relations
setting the minimum wage
good faith bargaining
represent employees to create an award agreement together
lean management principles
56
managers can gain trust and support through persuasion, what management style suits this
participative
persuasive
laissez-faire
autocratic
57
the 5 steps of the planning process in order are:
define, analyse, develop, implement, monitor
define, prepare, operate, implement and develop
eat, sleep, rave, repeat
create, analyse, evaluate, monitor and define
58
Lock & Latham's motivation theory is based on
training and development
career advancement
goal setting
four drives
59
The correct categories of Maslow's hierarchy of needs are..
physiological, security, love, esteem, collaboration
physiological, safety, social, esteem, actualisation
money, friendships, job security, goal setting, commission
food, shelter, cognitive development, OH&S, teamwork
60
manipulation can be best described as
bullying individuals
devious influence over someone to get them to do what u want
forcefully attacking someone you don't like
providing support to employees
61
which of the following are the 3 key principles of total quality management
improve employees, continuous customer, empowerment focus
continuous improvement, customer focus, employee empowerment
quality control, quality assurance, quality circles
employee focus, customer empowerment, continuous improvement
62
level of staff turnover:
indicates how safe a workplace is
indicates staff satisfaction
measures staff leaving the business for lunch
measures staff leaving the business who need to be replaced
63
software that controls manufacturing processes is
computer aided manufacturing
computer integrated manufacturing
computer aided design
robotics
64
management by objectives involves
establishing the mission and vision statement
giving feedback to employees after appraisal
deciding on strategies to achieve business objectives
setting objectives for employees-align with overall goals
65
which strategy is particularly great for marketing on product label
quality control
lean management
quality assurance
total quality management
66
The drive to comprehend includes
the need to form relationships with others
to remove threats to one's safety
the desire to satisfy one's curiosity and learn new skills
desire to own material goods, obtain status and power
67
Workplace relations is a key responsibility of which functional area of the business
operations
finance
human resource management
marketing
68
Business facing financial stress with possibility of job cuts. which style suits best?
persuasive
participative
laissez-faire
autocratic
69
management skills requires to manage change are
interpersonal, training and money
communication, delegation, planning
proactivity, leading, organisational inertia
leadership, academia, negativity
70
Career advancement is a motivational strategy that can apply to which 2 theories?
Lawrence & Nohria and Lewin
Maslow and Locke & Latham
Maslow and Lawrence & Nohria
Lawrence & Nohria and Locke & Latham
71
which of the following is not part of the workplace relations external environment
trade unions
employees
fair work commission
employer associations
72
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
implement change
improve operations
increase profit
improve motivation
73
change always results in positive outcomes for stakeholders
true
false
74
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Percentage of market share
Rates of staff absenteeism
Level of wastage
Level of staff turnover
75
real corporate culture can be seen in
behaviour
objectives
slogans
policies
76
which of the following is an example of poor termination practice
providing employee with email of termination with no reason
providing employee with notice of termination
providing employee with reasons for termination
providing employee with exit interview
77
which of the following is not a learning organisation discipline
systems thinking
personal mastery
communication
mental models
78
the resources used in the process of production are
input
output
underput
overput
79
the operations manage area is responsible for
the marketing mix
managing the financial aspects of the business
installing and maintaining technology
production of the business output
80
the process that a business go through to become a register company and separate legal entity
arbitration
globalisation
incorporation
transformation
81
a type of business structure that has 'pty ltd' in it's name
public listed company
private limited company
trust
sole trader
82
four most common low risk strategies to overcome employee resistance are
empowerment, support, communication, incentives
communication, empowerment, bribes, incentives
communication, threat, empowerment, support
empowerment, incentives, intimidation, support
83
net profit figures is best described as
what remains when expenses are deducted from revenue
a business total sales
a business total revenue
the total products a business has sold
84
Lawrence and Nohria's 4 drives are:
acquire, bond, comprehend, defend
achievement, training, motivation, defending
money, learning, frienships, threats
fitting in, career, advancement, comprehending, money
85
leadership is the process of
negatively influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
86
3 types of performance related pay are:
pay increases, commissions and a day off
pay increases, bonuses and career advancement
pay increases, bonuses and commissions
bonuses, share plans and gain sharing
87
which is not verbal communication
slouching
email
postcard
phone call
88
which of these is not an element of corporate culture
rituals and celebrations
values and practices
human resource management
symbols
89
a similarity between quality control and quality assurance is
both involve checking of product against standards
both speed up the production process
both involve an external institute to check the product
both involve only internal stakeholders focusing on quality
90
Which KPI is relevant to a manager being concerned about employee wellbeing
Net profit
Number of workplace accidents
Rates of staff absenteeism
Number of customer complaints
91
involves series of checks throughout production to ensure output meets predetermined standards
quality assurance
quality control
total quality management
lean management
92
growth in the rate of productivity indicates
the business is using resources more efficiently
the business is using resources less efficiently
the business is using more input to produce fewer output
the business has lost market share
93
___ is responsible for coordinating all activities from acquiring to terminating employees
human resource manager
operations manager
employees manager
sale and marketing manager
94
Exporting is a strategy that:
is only available to medium and large businesses.
more accessible to all business due to emergence of internet
is only profitable when the value of the aus dollar is high
involves buying goods and services from foreign businesses.
95
percentage of market share is calculated by
subtracting a business total sales from industry sales
dividing total profits by total expenses
multiplying expenses by revenue
dividing a business sales by total industry sales
96
Maslow's hierarchy includes how many categories of needs?
3
5
6
4
97
'the big issue magazine' is an example of
government business enterprise
social enterprise
private limited company
public listed company
98
__ is the ability of a business to develop strategies for a competitive edge
competitors
delegating
competitive advantage
leadership
99
Key performance indicators and other data sources should be examined
by management staff on an annual basis.
following change implementation.
prior to change being implemented
prior to and following change implementation
100
Kurt Lewin developed the 3 step model and which other theory
goal setting theory
force-field analysis theory
four drives theory
hierarchy of needs theory

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