Beauty Salon Business Essentials

Explore key concepts and principles in the beauty salon industry, from customer service and marketing to ethics and communication.

Flashcards19 cardsFPractice quizPHost liveL

Questions 19

Answers

1
Non-verbal communication is body language: True or False?
False
True
2
Online marketing methods include:
Magazines
Newspapers
Instagram
Trade shows
3
Why is good customer service crucial?
Reduce costs
Legal requirement
Repeat business
Improve cash flow
4
Cheapest form of advertising?
Newspaper
Word of Mouth
Magazines
Television
5
Appropriate client conversation topic?
Variety Added Tax
Value Achieved
Add new question
Taxes
6
What is cross selling?
Larger version
Additional product
None of the above
One product
7
What is the main goal of advertising?
Improve reputation
Increase sales
Reduce costs
Legal compliance
8
If a client buys cream, you should:
Introduce facial products
Leave sale
Tell another brand
Let staff take over
9
Key aspect of a Code of Ethics?
Client preferences
Market trends
Core values
Personal opinions
10
What is marketing?
Encouraging bookings
Supplying requirements
Employee management
Promoting and selling
11
Contaminated waste goes into:
Durable box
Black plastic bag
Yellow bag in bin
Yellow plastic bag
12
What are the 7 P's of marketing?
Problems, People
Product, Price, Promotion
Potential customers, Process
Prime location, Price
13
Best advertising for beauty salon?
Television
National newspapers
Social media
Telephone
14
Location affects salon services: True or False?
True
False
15
Sterilization method for tweezers?
Autoclave
Wiping with Barbicide
Milton
U.V. cabinet
16
Why is the reception area important?
Last place seen
Further bookings
First impression
Client payments
17
What is public relations?
Manage reputation
Sell products
Advertise treatments
None of the above
18
Which questions encourage communication?
Closed questions
Open questions
Rhetorical questions
Yes/no questions
19
Which is a basic selling principle?
Unsuitable product
Never pre-judge
Pre-judge customer
Pressurize client

Beauty Salon Business Essentials Flashcards | StudBud

Beauty Salon Business Essentials

19 termsStudBud Administration

Explore key concepts and principles in the beauty salon industry, from customer service and marketing to ethics and communication.

Flashcards19 cardsFPractice quizPHost liveL

Questions 19

Answers

1
Non-verbal communication is body language: True or False?
False
True
2
Online marketing methods include:
Magazines
Newspapers
Instagram
Trade shows
3
Why is good customer service crucial?
Reduce costs
Legal requirement
Repeat business
Improve cash flow
4
Cheapest form of advertising?
Newspaper
Word of Mouth
Magazines
Television
5
Appropriate client conversation topic?
Variety Added Tax
Value Achieved
Add new question
Taxes
6
What is cross selling?
Larger version
Additional product
None of the above
One product
7
What is the main goal of advertising?
Improve reputation
Increase sales
Reduce costs
Legal compliance
8
If a client buys cream, you should:
Introduce facial products
Leave sale
Tell another brand
Let staff take over
9
Key aspect of a Code of Ethics?
Client preferences
Market trends
Core values
Personal opinions
10
What is marketing?
Encouraging bookings
Supplying requirements
Employee management
Promoting and selling
11
Contaminated waste goes into:
Durable box
Black plastic bag
Yellow bag in bin
Yellow plastic bag
12
What are the 7 P's of marketing?
Problems, People
Product, Price, Promotion
Potential customers, Process
Prime location, Price
13
Best advertising for beauty salon?
Television
National newspapers
Social media
Telephone
14
Location affects salon services: True or False?
True
False
15
Sterilization method for tweezers?
Autoclave
Wiping with Barbicide
Milton
U.V. cabinet
16
Why is the reception area important?
Last place seen
Further bookings
First impression
Client payments
17
What is public relations?
Manage reputation
Sell products
Advertise treatments
None of the above
18
Which questions encourage communication?
Closed questions
Open questions
Rhetorical questions
Yes/no questions
19
Which is a basic selling principle?
Unsuitable product
Never pre-judge
Pre-judge customer
Pressurize client