Business 103 (51-113)

Salon professionals name, clients name, scheduled service, date and clients phone number should all be indicated in:

The term that offers an employer, a brief summary of what qualities you would bring to the salon is called a(n):

Which of the following descriptions would be considered a key to successful client relationships?

The salon professionals name, scheduled service, clients bame, date and clients phone number should all be included in:

Which of the following statements describes what you should do if you were asked a question that seems discriminatory?

Which of these descriptions is NOT a guideline to be used when creating a résumé?

Which of the following is perhaps the easiest buyer motivation to recognize in the salon?

Pareto’s principal is called the:

Which of the following concepts involves converting existent clients to return clients?

Which of the following is NOT a necessary element for ensuring staff synergy?

Which of the following business types is owned by shareholders and formed under legal guidelines?

Which type of insurance protects the salon owner from financial loss due to an employee’s negligence?

The renting of a space, suite, or booth by an individual salon, professional on a monthly basis is referred to as a(n):

Which method is probably the most effective way to build your clientele?

The most important relationships you form at the beginning of your career are those that develop:

Which terms defines a specific target or benchmark of achievement that can be attained within a specific timeframe?

Type of ownership in which two or more persons share all costs of opening, operating and maintaining the business is:

Which of the following items must be reported as employee income?

Insurance that helps cover the cost of any salon equipment or the physical location itself in case of a fire/theft is:

What percentage of the total salon expenses generally represents compensation for the salon owner and employees?

Who must apply for a state sales tax permit before collecting taxes on products or services sold?

The ideal salon arrangement has an efficient traffic pattern providing:

Which of the following terms refers to all money owned?

Which of the following concepts creates a harmonious and predictable environment?

Worker’s Compensation insurance is needed to protect the:

Renting or leasing a workstation from a building owner would represent which of the following situations?

Which of the following items is reported to the IRS as employee income?

Which of the following action would represent taking the team approach?

What is considered the best form of advertising?

The following are all benefits of a product EXCEPT:

When handling a phone call, always:

Which of the following characteristics will contribute to career success?

Placing aromatic soaps and lotions in restrooms is an example of which of the following principles?

When staff members take individual initiative to stay on top of things and to pay attention to detail, they are:

Products purchased by the salon owner for client services and for retailing are known as stock in quality or:

The term given for selling products for a client home care is:

Paid holidays, bonuses, and insurance are all examples of:

Which buyer type wants to save money at all costs and is not interested in quality of product as price?

What is the best form of advertising?

Which buyer type is an open–minded and willing to take a chance on new products without hesitation?

Successful salons are whose staff are effectively recommending their services and quality line of retail by all EXCEPT:

Which type of buyer puts up a struggle and has a strong desire to debate with you?

To be granted, future loans, it is important to pay loans on time and avoid:

Which of the following items are usually the largest expense in operating a salon?

Which of the following time periods identifies the consideration for a long range goal?

Passion as a work principal can be described as:

Which form of advertising involves sending postcards or flyers to prospective clients?

Buyer that wants to know all product facts & thinks carefully about buying, without much regard for who else likes/uses

The salon, exterior, decor, music and sounds, and air and ventilation are all elements of:

The emotional buyer basis, his or her purchases on:

The tax based on the profits (earnings) of a business is known as:

Offering an additional hair coloring service to a client who originally scheduled a haircut appointment as an example of

Which of the following descriptions identifies the meaning of clientele?

The money in your checking and savings accounts, IRAs, stocks and bonds are all considered to be your total:

Procedures in the salon that ensure all products are accounted for is known as:

What is meant by the term consistency?

Which statement below represents a specific goal?

The determination on whether a specific product should be continued as a retail item is based on the number of:

U.S. Social Security and Canadian pension taxes are planned savings/retirement funds, and the money is collected by the:

Turning a $30 ticket into a $40 ticket is an example of:

When handling a client complaint you can turn a negative experience into a positive one by:

Which of the following descriptions is NOT a best practice strategy for building a clientele?

The act of a highly satisfied client directing another person to see you for professional services is called a(n):