Professional Development/Life Skills101E.01 -101E.06

Question 1

An inflammation of the fluid sac that lies between a tendon and skin or bone is called burtisis

Accepted Answer

True

Question 2

You can meet life’s new challenges by:

Accepted Answer

Focusing attention on goals

Question 3

Your choice of friends is an important life choice because?

Accepted Answer

they influence your language, values and goals

Question 4

The energy contained in food is measured in…

Accepted Answer

calories

Question 5

Paraphrasing to rephase the meaning of what was written or spoken in simpler/shorter terms to make the meaning clearer

Accepted Answer

Reflective listening

Question 6

Persistence means:

Accepted Answer

Staying the course

Question 7

A routine of behavior that is repeated regularly and tends to occur subconsciously.

Accepted Answer

habit

Question 8

The nearness of another to one's personal space is known as:

Accepted Answer

Proximity

Question 9

Don't handle no-show clients with this strategy :

Accepted Answer

never discussing the missed appointment

Question 10

Describe a pelvic tilt

Accepted Answer

bending knees slightly and pulling in abdominal muscles

Question 11

Why do you use the "I versus You" technique while handling communication issues with your client:

Accepted Answer

To avoid placing blame

Question 12

Switching/adapting behavior so your messages are being understood and adapting your approach is referred to as:

Accepted Answer

Flexing

Question 13

Your own beliefs about what is right and wrong and guides you in your everyday decision making

Accepted Answer

personal ethics

Question 14

An example statement of self-respect is:

Accepted Answer

I like myself & have qualities and personal traits that I respect in myself

Question 15

How do you responding to a request for an esthetic service you cannot perform:

Accepted Answer

Say "no" in a tactful way

Question 16

Persevering through difficult times is an example of

Accepted Answer

Commitment

Question 17

Posture, facial expressions and eye contact are examples of :

Accepted Answer

Nonverbal Communication

Question 18

Being an excellent listener, your guest will appreciate your focused attention on your conversation. Name the skill

Accepted Answer

able to be present in the moment

Question 19

Practicing good manners in the workplace is referred to as:

Accepted Answer

Professional etiquette

Question 20

How we send messages through the words we speak, including tone and inflection of our voice:

Accepted Answer

verbal communication

Question 21

Neck and back strain can occur if you

Accepted Answer

twist your body to get closer to client

Question 22

The strength of volume during a verbal exchange is called...

Accepted Answer

Force

Question 23

These characteristics are trust-busters in a work environment EXCEPT:

Accepted Answer

Integrity

Question 24

After a service you should address concerns such as being late with the client where?

Accepted Answer

in a private setting

Question 25

A sense of what to do or say to maintain good relations or avoid offending others:

Accepted Answer

tact

Question 26

What is halitosis?

Accepted Answer

Bad breathe

Question 27

You can address a client that arrives early by:

Accepted Answer

telling client how long before the service will begin

Question 28

Keeping muscles toned, organs working properly & equipping the body to better cope with stressful situations are results

Accepted Answer

Exercise

Question 29

A two way exchange of respect where everyone involved acknowledges the value, opinions, and boundaries of each other.

Accepted Answer

Mutual respect

Question 30

Estheticians display pride in their profession in all of the following ways EXCEPT:

Accepted Answer

Insufficient rest

Question 31

Restating someone else's ideas or thoughts in your own words describes what:

Accepted Answer

Paraphrasing

Question 32

Principles that govern the behavior of a person or group on how they should act toward others in a business environment

Accepted Answer

professional ethics

Question 33

Doing the right thing through your words, actions and beliefs, when no one is watching.

Accepted Answer

integrity

Question 34

Show commitment to excellence in your career by doing all of the following actions EXCEPT:

Accepted Answer

Avoiding participation in school activities

Question 35

A loyal client just arrived late for their appointment. How should you handle this situation?

Accepted Answer

explain what services you have time to complete

Question 36

What CAN'T help prevent neck and back strain:

Accepted Answer

standing with your feet together

Question 37

The science that looks at how individuals perform work and what body movements, tools and equipment benefit health

Accepted Answer

ergonomics

Question 38

Which of the following descriptions is NOT an example of using a flexing strategy while communicating?

Accepted Answer

avoid showing concern and compassion

Question 39

Raising your feet on a stool when taking a break can help with what?

Accepted Answer

to prevent foot and leg problems

Question 40

What is a way you demonstrate staying open when handling communication challenges?

Accepted Answer

Convey Interest in Finding a Solution

Question 41

These are all example of controversial topics during a service EXCEPT:

Accepted Answer

skin care needs

Question 42

Highest respect a person can show another is to listen.

Accepted Answer

True

Question 43

How can you build trust with others?

Accepted Answer

communicate in open, honest ways

Question 44

All of the following movements can cause carpal tunnel syndrome EXCEPT:

Accepted Answer

using arm rather than wrist strength during massage

Question 45

Not making an assumptions about people based on their appearance reflects use of…

Accepted Answer

respect

Question 46

The topical form of vitamin A that promotes cell turnover and increases skin elasticity

Accepted Answer

Retinol

Question 47

As soon as you notice a discussion is getting off track, you should:

Accepted Answer

Bring it back to the main issue/topic

Question 48

Inflammation, hormone imbalances, decreased immune response and mental health issues can be a result of chronic stress

Accepted Answer

True

Question 49

Describe integrity in simple terms:

Accepted Answer

Doing the right thing

Question 50

During your service tendonitis, Carpal Tunnel Syndrome and other hand and wrist problems occur?

Accepted Answer

use hand and wrist strength during a massage

Professional Development/Life Skills101E.01 -101E.06

Questions 50

Professional Development/Life Skills101E.01 -101E.06

Questions 50