Topic 1 : Basic Knowledge

Question 1

Allow guests to access airline schedules, local restaurant and entertainment guides, and news and sports updates

Accepted Answer

Computerized Guest Services

Question 2

Allows a hotel to use a central reservation system and helps front office employees to quickly process room requests.

Accepted Answer

Reservations Software

Question 3

All the department heads in the hotel will report directly to the General Manager.

Accepted Answer

True

Question 4

The following are advantages of computerized reservation system except:

Accepted Answer

Labor intensive

Question 5

Responsible for defining and interpreting the policies in the hotel established by top management.

Accepted Answer

General Manager

Question 6

Front Desks - deals with availability, housekeeping, maintenance, and facility management?

Accepted Answer

False

Question 7

Uses manual charts, calendar, booking sheets, diary, forecast board, or room rack and used by smaller establishments.

Accepted Answer

Manual Reservation System

Question 8

Which is not part of Opera key features?

Accepted Answer

Security

Question 9

OPERA PMS provides all the tools a hotel staff needs for doing their day-to-day jobs.

Accepted Answer

True

Question 10

Demographic records for guests, business accounts, contacts, groups, agents, and sources.

Accepted Answer

Profiles

Questions 10