HPT Chp. 3 - Guest Cycle

The goal of marketing and advertising during the pre-arrival stage is to _______.

A statement like"Why wasn't my room cleaned this morning? It's almost 4 pm." could result in?

Which stage will guests decide whether they will do repeat business with the company?

Which of the following activities occurs during the arrival stage of a restaurant?

To better help match the guest wants and what the destination offers, employees should ____.

Respecting and valuing today's traveling diversity requires an understanding of ___

Guest diversity includes factors such as: personality, life experiences, education, and ____

Because the terms Business & Customer are cold feeling - the HPT industry uses Host/Guest

The concept of the guest cycle was originated in the _______'s?

Which stage of the guest cycle - does the guest receive "tangible goods"?

Which is NOT a stage in the guest cycle?

To ensure that the property is providing quality guest service, it should have in place:

What is the best way to form a strong bond with guest at Departure stage?

This is the critical moment when staff has opportunity to make good impression.

The desired qualities of HPT employees that are not dependent on acquired knowledge

Which is NOT a soft skill involved in the guest cycle?

Which of the following is a primary concern of lodging during occupancy?

Forming a strong bond and getting guest to commit to come back happens in the ____ stage.

Which stage of the guest cycle most likely receives the least amount of attention by employees?

Smooth flow of each guest activity without disruption, resulting in a feeling of satisfaction.

What is the primary reason for the creation of the guest cycle?

The guest cycle includes a sequence of ______ steps.

The guest cycle is associated to the hotel industry only.

Of the 9 decisions that guests make during pre-arrival, how many involve money?