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Career Success
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Chapter 10 career success
Flashcards
67 cards
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Practice quiz
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Questions
67
Answers
1
There are three basic methods shops use to pay their techs, hourly, commission, commission plus
False
True
2
Non-verbal communication is not sending and receiving messages without use of words.
True
False
3
Your work clothes may reflect your mechanical abilities and work attitude.
True
False
4
You should include two or three references on your resume who can provide a recommendation.
True
False
5
There is more to being a good technician than being able to work on vehicles.
False
True
6
A service station may be a great place to work as an automotive beginner.
True
False
7
When accepting a job in the automotive field you may be expected to supply your own tools.
False
True
8
When applying for an auto technician jobs you should match your training to the jobs available.
True
False
9
Verbal communication involves speaking, listening, and writing.
True
False
10
An interview is a meeting between a job candidate and an employer.
False
True
11
Listening is not an important part of non-verbal communication.
True
False
12
What are the two primary forms of communication?
Yelling & Screaming
Verbal & Non-verbal
Peace & Love
Hitting & Kicking
13
Communicating effectively with others is important for success as an automotive technician.
False
True
14
What is curiosity?
The desire to be impossibly stubborn
The desire to quit
The desire to learn
The desire to be lazy
15
Once you have worked out all details and are comfortable with terms of employment accept.
True
False
16
Leadership is the ability to guide and motivate others to complete tasks or achieve goals.
True
False
17
Commission plus parts is a commission pay plus a small percent of parts sold.
True
False
18
What is taking initiative?
Taking a long time to start an activity
Never starting an activity
Starting activities only when being told
Starting activities on your own without being told
19
Professionalism involves presenting yourself in an appropriate manner in the workplace.
True
False
20
What should a resume include?
Your contact information
A summary of your education, skills, and work experience
All of these should be included
An objective identifying the type of job you are seeking
21
When looking for new employment if leaving a job you should give notice of leave.
True
False
22
There are several common traits that most employers look for in their employees what are they.
Dependable
All of these are good traits
Cooperative
Curios
23
Large auto dealerships usually don't pay well and have a small volume of work to be done.
False
True
24
To be a good technician, you should strive to excel in many different areas.
True
False
25
Dependability is not the capability to be relied on in the workplace.
True
False
26
What is cooperativeness?
The ability to work with others
The ability to shun others
The ability to work solo
The ability to not work with others
27
When negotiating you don't need to understand the other party's interests, or possible solution
True
False
28
What are the four main types of automotive shops?
Loud, semi loud, quiet, very quiet
Dealerships, Independent shops, service stations, specialty
Big, small, medium, extra small
None of these
29
Its ok to brag and act like you know everything during a job interview
True
False
30
A resume is a document that summarizes your qualifications for a position.
False
True
31
What does ethical behavior on the job mean?
Conforming to the man
Conforming to the government mandated statute of fair play
Conforming to accepted standards of fairness and goodconduct
Conforming to non accepted standards of unfairness
32
A prospective employer will never ask you to complete a job application before interview.
False
True
33
To increase work speed you should never think about new methods to increase efficiency.
True
False
34
Ethical behavior is not based on a person's sense of what is right to do.
False
True
35
The appearance of job application form may give the employer their first opinion of you.
True
False
36
The most important role of leaders is to keep the team advancing toward its goal.
True
False
37
When taking initiative when you finish a task you should wait to hear what to do next.
True
False
38
Normally it is not hard to find a job as an automobile technician.
True
False
39
When a comeback occurs the technician must do the repair again without charging the customer.
True
False
40
Before excepting a job ask the potential employer when you would be expected to start work.
False
True
41
When being efficient its ok for the technician to work quickly without double checking his work
False
True
42
When you earn commission you do not obtain a set percentage of the amount charged to a customer
False
True
43
Non-verbal communication might include body language, facial expressions, and body posture.
True
False
44
What is a comeback?
a repair that is just fine
a repair that doesn't matter
a repair that must be done over because it was incorrect
a repair that was done amazingly
45
The first step in any job search won't be preparing a resume.
True
False
46
Most shops have set workplace policies that employees are expected to not follow.
False
True
47
Cooperativeness does not involve following directions.
True
False
48
Hourly rate is a stated amount of pay given of each hour worked.
False
True
49
Employers will never demand that their employees be honest and ethical.
True
False
50
How well you accomplish filling out a job application will never determine if you get the job.
True
False
51
A specialty shop specializes in many types of work.
False
True
52
What is the normal amount of time you would give a company before leaving for your new job.
2 months
2 years
2 weeks
2 days
53
A technician should have a professional appearance, he or she should also act professionally.
True
False
54
An interview will not allow an employer to evaluate a candidates qualifications.
False
True
55
Integrity, confidentiality, and honesty are crucial aspects of ethical workplace behavior.
False
True
56
When a technician works to quickly, comebacks increase.
False
True
57
Negotiation is the process of agreeing to an issue that requires all parties to give and take.
False
True
58
While working to fast may lead to poor quality work, work speed is still very important.
True
False
59
Leadership never involves communicating, accepting responsibility, and making decisions.
False
True
60
Efficiency is the ability of a technician to produce high quality work quickly.
True
False
61
An independent shop is a service facility that is not affiliated with a vehicle manufacturer.
True
False
62
You should always dress neatly and professionally for a job interview.
False
True
63
The number one reason technicians are fired from work is lack of dependability.
True
False
64
To be successful in automotive repair you must want to learn about new technologies.
False
True
65
If you are offered a job make sure you know the terms of employment before accepting said job.
True
False
66
Good communication is not central to a smooth operation of any business.
False
True
67
What are some things you should ask about before accepting a job.
Wages & Benefits
Responsibilities
All of these are good things to ask
Work hours