ISO 20K Flashcards

1

Which ITSM framework is most closely aligned with ISO 20000?

2

IT team notices that same issue keep occurring in different systems.Which process should be used to find the root cause?

3

Different types of events are reported to the ServiceDesk. Which event is an incident?

4

The ISO 20K auditor asks how you measure IT service performance and improvements. Which document s

5

Through which process does the implementation of new or changed services,need to be planned and approved?

6

Which of the following is a key requirement of ISO 20000?

ISO 20K