103 Business Test

Question 1

Placing aromatic soaps and lotions in restrooms is an example of which of the following principles?

Accepted Answer

little things make a big difference

Question 2

Which of the following buyer motivations is perhaps the easiest to recognize in the salon?

Accepted Answer

need

Question 3

Which of the following actions would represent taking the team approach?

Accepted Answer

offer guests something to drink while they are waiting

Question 4

Which of the following characteristics will contribute to career success?

Accepted Answer

respecting knowledge of others

Question 5

Important information about the client, combined with the financial value of a client, is referred to as the:

Accepted Answer

client factor

Question 6

When staff members take initiative to stay on top of things & pay attention to detail, they are practicing which skill?

Accepted Answer

with-it-ness

Question 7

A category title for tracking and overseeing clientele-building strategies is CRM which stands for:

Accepted Answer

Client Relations Management

Question 8

A collection of your creative work and documents to show potential clients or employers is called a:

Accepted Answer

Portfolio

Question 9

Turning a $30 dollar ticket into a $40 ticket is an example of:

Accepted Answer

upselling

Question 10

Pareto’s principle is called the:

Accepted Answer

80/20 rule

Question 11

A realistic goal is one that:

Accepted Answer

you believe can be accomplished

Question 12

What is considered to be the number one reason why clients move on to another salon?

Accepted Answer

indifferent attitude of an employee

Question 13

What is meant by the term consistency?

Accepted Answer

things happen in a uniform way

Question 14

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

Accepted Answer

politely decline to answer

Question 15

Which buyer type wants to save money at all costs and is not as interested in quality of product as price?

Accepted Answer

bargain

Question 16

The most important relationships you form at the beginning of your career are those that develop:

Accepted Answer

within the salon

Question 17

"Is this something I can commit to?" is a question that would be asked when determining if a goal is:

Accepted Answer

achievable

Question 18

Which of these descriptions is NOT a guideline to be used when creating a resumé?

Accepted Answer

provide at least eight pages of information

Question 19

Successful salons are those whose are effectively recommending their services & retail by doing all of the actions EX:

Accepted Answer

making negative comments

Question 20

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

Accepted Answer

avoid alternate plans

Question 21

Which of the following concepts creates a harmonious and predictable environment?

Accepted Answer

synergy

Question 22

The emotional buyer bases his or her purchases on:

Accepted Answer

personal reasons

Question 23

The renting of a space, suite or booth by an individual salon professional on a monthly basis is referred to as a(n):

Accepted Answer

independent contractor

Question 24

An effective strategy to ensure a return visit from a client is to:

Accepted Answer

provide exceptional service

Question 25

Paid holidays, bonuses and insurance are all examples of:

Accepted Answer

job benefits

Question 26

Networking provides all of the following benefits EXCEPT:

Accepted Answer

contacts create difficult situations that turn into real problems

Question 27

If you are going to be absent or have vacation time, you would take all of the following steps EXCEPT:

Accepted Answer

avoid telling the client

Question 28

Of the items listed below which one is NOT considered a benefit?

Accepted Answer

salary

Question 29

Features of a product are its characteristics, which might include:

Accepted Answer

size of container

Question 30

Passion as a work principle can be described as:

Accepted Answer

showing that you love what you do

Question 31

Which method is probably the most effective way to build your clientele?

Accepted Answer

word-of-mouth advertising

Question 32

All of the following descriptions apply to an independent salon EXCEPT:

Accepted Answer

uses a set business plan provided by a parent company

Question 33

Adding the client’s service total and retail total for one visit will achieve which of the following results?

Accepted Answer

average ticket

Question 34

Before an interview begins, you might be asked to fill out a(n):

Accepted Answer

application

Question 35

For salon professionals just starting out, the most common and immediate source of referrals is:

Accepted Answer

word-of-mouth recommendations

Question 36

Beverages, food, magazines and umbrella stands in the salon are examples of:

Accepted Answer

comforts

Question 37

Industry statistics indicate that satisfied clients will usually refer how many new clients?

Accepted Answer

three

Question 38

"I will get a job within the next 60 days" is an example of a:

Accepted Answer

timely goal

Question 39

The item that offers an employer a summary of why you would like to be employed & what qualities you bring in is a(n):

Accepted Answer

cover letter

Question 40

According to statistics, how often does the average loyal client visit a salon?

Accepted Answer

every 6 weeks

103 Business Test

Questions 40

103 Business Test

Questions 40