Salon/Spa Business

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

Which client type requires accurate information regarding ingredients and product application?

Mary doesn't always wait to be told what to do. She has a work ethic known as:

Which of the statements represents a specific goal?

When handling a client complaint, you can turn a negative experience into a positive one by:

Which of the following guidelines represents something you should NOT do for a job interview?

The exchange of services, products or expertise for money is known as:

Which of the following actions is recommended for pricing retail products?

The generation that wants to know more about products/business is:

Details of a short-term goal might include all of the following examples EXCEPT:

Before an interview begins, you might be asked to fill out a(n):

The average amount spent on services and retail by a salon/spa client during one visit is known as a(n):

Benefits of a product are all about:

Identifying types of treatment and competitive pricing that will attract potential clients is a clientele attraction met

Selling additional services to clients beyond what they originally scheduled for a visit is called:

"Is this something I can commit to?" is a question that would be asked when determining if a goal is:

Features of a product are its characteristics, which might include:

If problems arise with co-workers, always take it to your manager immediately.

Which of these descriptions is NOT a guideline to be used when creating a resumé?

Tracking your progress is accomplished in which of the S.M.A.R.T. goals?

Which of the following generations was born between 1980 and 2000 and is especially brand-loyal?

Relevant client attributes and characteristics combined with the financial value of a client are referred to as the:

Four main areas to consider for employment in the esthetics industry are service, management, sales and education.

A goal strategy that states exactly what you want to accomplish is referred to as being:

What document introduces you to the salon/spa and offers a brief summary of why you would like to be employed at the sal

Which of the following statements describes a behavioral interview question?

Considering a client’s lifestyle, diet, medical issues and subjective concerns means considering skin therapy from an ap

During a job interview it is very important to:

Passion as a work principle can be described as:

An effective strategy to encourage repeat business from a client is to:

If a client is unhappy with the service provided, this client might tell as many as how many people about his or her

Baby Boomers

Alycia is open-minded and willing to take a chance on new products without hesitation. Alycia is considered what type of

What percentage of client retention would be achieved if an esthetician had 8 out of 10 clients return for services?

The emotional buyer type bases their purchases on:

Features of a product are all about:

If you don't waste time or salon/spa resources, you are demonstrating your work ethic has a quality of:

For estheticians just starting out, the most common and immediate source of referrals is:

All of the following descriptions apply to an independent salon/spa EXCEPT:

Which of the following strategies works to involve the client when recommending products?

Shelly had a client who was very pleased with her services. Her client recommended Shelly to a friend. This is known as

Options to increase revenue without raising prices include all the following EXCEPT:

Sue has 100 clients and 20% of those clients give her 80% of her business, which correlates to the 80/20 rule. If Sue

Which of the following concepts involves convincing new clients to return and hopefully become lifelong clients?

A collection of your creative work and documents to show potential clients or employers is known as a(n):

Which generation is born entirely in the internet era?

Which of the following descriptions is considered a key to successful client relationships?

According to industry experts, how often does the average loyal client visit a salon/spa?

Which of the following situations would represent a good time to ask a client for referrals?

Which of the following descriptions identifies the meaning of clientele?

If a client visits a salon/spa 9 times and spends $70 each time, what is the total revenue generated from this client?

When organizing stock for a retail display, group products by brand or:

Who can decide if a goal is realistic?

All of the following descriptions identify ways to help create a long-range goal EXCEPT:

What approximate percentage of all clients that visit the salon/spa are lost annually?

All of the following guidelines can help you plan your career path EXCEPT:

Gen X prefers:

All of the following actions can help ensure an esthetician is recommending a product that will benefit the client EXCEP

A short-term goal helps you visualize where you will be in your career next week.

A goal you believe can be accomplished represents which of the following S.M.A.R.T. goals?

All of the following statements identify the benefits of sharing knowledge EXCEPT:

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

Which of the following statements describes a value add-on package?

It is okay to exaggerate a product’s ability to perform specific benefits.

Of the items listed, which one is NOT considered a benefit?

A category title for tracking and overseeing clientele-building strategies is CRM, which stands for:

Which of the following buyer motivations is perhaps the easiest to recognize in the salon/spa?

A brief, written account of personal, educational and professional qualifications and experience is known as a:

A benefit of written follow-up instructions for the client is to clarify product use for clients, so they don’t leave ou

According to Pareto’s principle, 80% of profits are generated by less than 20% of the work, effort and resources.

All of the following examples represent the team approach EXCEPT:

Showing up on time and ready to work is the work principle:

What is considered to be the number one reason why clients move on to another salon/spa?

Benchmarks for a goal are usually expressed with:

If an esthetician leaves a salon/spa, his or her clients will frequently:

Pareto’s principle is called the:

A client retention strategy in which clients reserve a future appointment before leaving the salon/spa during their

All of the following categories represent top customer demographics to note EXCEPT:

Which of the following terms defines a specific target or benchmark of achievement that can be attained within a specifi

Which type of buyer puts up a struggle and has a strong desire to debate with you?

If a client expresses a lack of satisfaction with the finished look, all of the following actions are recommended EXCEPT

Which of the following descriptions is NOT a best practice strategy for building a clientele?

A goal you know you can complete because someone did it before is considered:

Jane noticed in her appointment book that all available appointments were completely scheduled for Thursday. In the indu

What is meant by the Escapist Realm guest experience?

A composite of market statistics used to identify the general characteristics of individuals within that market is

When comparing the salon/spa versus the esthetician, which of the following responsibilities is assigned to the esthetic

Measurable goals will help you get organized and:

The process that gives you access to people and resources within the industry that can provide you with opportunities fo

Which buyer type wants to save money at all costs and is not as interested in quality of the product as price?

The renting of a space, suite or booth by an individual esthetician on a monthly basis is referred to as a(n):

The following descriptions are all benefits of a product EXCEPT:

Employment benefits, such as holiday pay, are considered part of an employees regular salary or wages.

Confirming the exact location of an interview appointment, parking availability and approximate travel time needed will

Which of the following time periods identifies the consideration for a long-term goal?

Turning a 70 ticket into a 80 ticket is an example of:

Setting what type of S.M.A.R.T. goal will help you avoid procrastination?

The type of salon/spa that uses a set business plan provided by a parent company is referred to as a(n):

Leslie wants to identify a short-term goal. Which of the following time periods should she consider for completing that

I will get a job within the next 60 days is an example of what type of goal?