Professional Development Chapters 103.1-103.3

Which of the following concepts involves convincing new clients to return and hopefully become lifelong clients?

If a client visits a salon/spa 9 times and spends $70 each time, what is the total revenue generated from this client?

A goal strategy that states exactly what you want to accomplish is referred to as being:

Which client type requires accurate information regarding ingredients and product application?

Which of these descriptions is NOT a guideline to be used when creating a resumé?

If problems arise with co-workers, always take it to your manager immediately.

Measurable goals will help you get organized and:

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

Which of these descriptions is NOT a guideline to be used when creating a resumé?

Which of the following guidelines represents something you should NOT do for a job interview?

A collection of your creative work and documents to show potential clients or employers is known as a(n):

I will get a job within the next 60 days is an example of what type of goal?

Four main areas to consider for employment in the esthetics industry are service, management, sales and education.

If a client expresses a lack of satisfaction with the finished look, all of the following actions are recommended EXCEPT

The renting of a space, suite or booth by an individual esthetician on a monthly basis is referred to as a(n):

Setting what type of S.M.A.R.T. goal will help you avoid procrastination?

All of the following descriptions apply to an independent salon/spa EXCEPT:

The type of salon/spa that uses a set business plan provided by a parent company is referred to as a(n):

"Is this something I can commit to?" is a question that would be asked when determining if a goal is:

Mary doesn't always wait to be told what to do. She has a work ethic known as:

Of the items listed, which one is NOT considered a benefit?

Before an interview begins, you might be asked to fill out a(n):

Which of the following descriptions is considered a key to successful client relationships?

Which of the following terms defines a specific target of achievement that can be attained within a specific time frame?

What percentage of client retention would be achieved if an esthetician had 8 out of 10 clients return for services?

According to industry experts, how often does the average loyal client visit a salon/spa?

If problems arise with co-workers, always take it to your manager immediately.

Employment benefits, such as holiday pay, are considered part of an employees regular salary or wages.

A brief, written account of personal, educational and professional qualifications and experience is known as a:

All of the following descriptions identify ways to help create a long-range goal EXCEPT:

Which of the following statements describes a value add-on package?

When handling a client complaint, you can turn a negative experience into a positive one by:

Which of the following descriptions is NOT a best practice strategy for building a clientele?

Leslie wants to identify a short-term goal. Which of the following time periods should she consider for completing it?

The tentative client arrives at the salon/spa with which type of budget?

Passion as a work principle can be described as:

Confirming the exact location of an interview, parking availability and approximate ETA needed will help you be

If a client is unhappy with the service, they might tell as many as how many people about their dissatisfaction?

During a job interview it is very important to:

All of the following statements identify the benefits of sharing knowledge EXCEPT:

"Is this something I can commit to?" is a question that would be asked when determining if a goal is:

Pareto’s principle is called the:

A salon/spa working harmoniously as a group can describe which of the following work ethics?

Which client type requires accurate information regarding ingredients and product application?

For estheticians just starting out, the most common and immediate source of referrals is: