Total Quality Management

  The five SERVQUAL dimensions are: R-A-T-E-R . A stands for___

Ø The _______ is a short declaration of what an organization aspires to be tomorrow.

  The five SERVQUAL dimensions are: R-A-T-E-R . E stands for

Japan is the only country where “_____” or death by overwork’ is an officially recognized issue.

“Quality is the conformance to requirements or specifications” is given by

____ stands for continuous improvement

Prove that the process can produce the product under operating conditions with minimal inspection- ___

The 7 Deadly Diseases for Management are defined by ____

ISO ____ is a family of standards related to environmental management that exists to help organizations 

Lack of proper customer education and training  leads to which gap

Which of the following is one of he 6 core concepts of TQM

Consistency of performance over time, average time of the unit to fail is which dimension

Seiketsu stands for

The current use of the term _________ is as a technique that encourages creative thinking and the generation of idea

Customer ______ is the state of mind that customers have about a company when their expectations have been met or

Insufficient marketing research  leads to which gap

Ø The _____ statement answers the following questions: who we are, who are the customers, what we do, and how we do it

. A disciplined improvement that can hold the gains made through quality orientation is necessary. - which core concept

Ishikawa diagram is know as all of the following excep