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Duplicate of Hospitality and Tourism 1.01 Flashcards | StudBud
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Duplicate of Hospitality and Tourism 1.01
Duplicate of Hospitality and Tourism 1.01
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Objective 1.01 Review
Flashcards
8 cards
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Practice quiz
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Host live
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Questions
8
Answers
1
Which type of behavior involves establishing eye contact with hotel guests?
cultural
vocal
critical
nonverbal
2
Which professional association would an executive chef
most likely
to join?
Meeting Professionals International
The National Restaurant Association
Association for Convention Operations
Wellness Council of America
3
What skill is important for a professional in the hospitality and tourism industry to possess?
mathematical
communication
delegation
creativity
4
Front-desk employee, is courteous, patient, helpful with hotels’ guests. Behavior is exhibited?
favorable ethical traits
appropriate use of humor
interpersonal skills
positive sales aptitude
5
You give tours to people daily. Benefit of working in the tourism industry is you experiencing?
Contracting Buyers
Working with People
Visiting Attractions
Planning Conferences
6
Traits effective employees exhibit when they communicate with customers?
initiative and indifference
inflexibility and self-confidence
patience and empathy
enthusiasm and passive listening
7
Works in lodging segment, directs the employees who clean the sleeping rooms and public areas?
front-desk supervisor
housekeeping manager
maintenance manager
property supervisor
8
How can a travel agent make a positive impression on clients?
ask personal questions
focus on many tasks at one time
suggest travel options
maintain a professional appearance