How can the tone of your voice affect customer care?

Gain/loose confidence in services that you will provide

When should you repeat the main points of a conversation?

If you feel the client has miss understood the conversation

How can eye contact affect customer care?

Gain/loose confidence in the service that you will provide

Which of the following is the most important reason for good communication

To make sure accurate information is given and received

Name two types of questioning techniques?

Open and closed questioning techniques

Name 2 different types of communication techniques used

Verbal and non- verbal communication

Which of the following outlines the employees responsibility when promoting products or service

Descriptions must be honest and accurate

Which of the following is most important when retailing products to clients

A sound knowledge of the product

Why is it important to have good product knowledge?

Gives a professional image/shows understand of the industry

How does the Sale and supply of goods act link with Promoting Products and Services?

Services must be provided ‘with reasonable care and skill’

What are the benefits of using open questions?

You will gain plenty of information

Can facial expressions affect customer care?

Gain/loose confidence in the service that you will provide

How would you recognise buying signals?

The client may ask questions, pick up product, ask how much

Explain the term benefits when using products

How the client will gain from using the products

How does the Trades Description Act link with Promoting Products and Services?

Should not be misleading description in relation to quality

Can body language affect customer care?

Gain/loose confidence in the service that you will provide

How does the Consumer safety act link with Promoting Products and Services?

Reduces risk to consumers from dangerous products

Which of the following best describes why the clients needs must be identified?

To match them to the most suitable services

How does the Price Act link with Promoting Products and Services?

Products display = a true impression of their value

What are the benefits to the salon promoting products and services

Good reputation and increased profit

How does the Consumer protection act link with Promoting Products and Services?

Products must be ‘of satisfactory quality’

Why is it a good idea to show the clients the products?

This encourages them to use and buy

Why is it a good idea to let the clients feel or touch the products

This encourages them to use and buy

Which of the following states why visual aids are helpful when promoting products and services

They help confirm and clarify any suggestions

studbud

Unit 205 Promoting Products And Services

40 termsStudBud Administration142 plays

.Suitable for VRQ Level 2 Beauty Therapy

Flashcards40 cardsFPractice quizPHost liveL

Questions 40

Answers

1
How can the tone of your voice affect customer care?
The client will not like you if you shout
It will make no difference to the customer
Gain/loose confidence in services that you will provide
The client may like you if you talk quietly
2
When should you repeat the main points of a conversation?
If everyone is shouting
If the client has miss understood what they have said
If you have miss understood what you have said
If you feel the client has miss understood the conversation
3
How can eye contact affect customer care?
It make no difference to the service
No affect as long as you talk to the client
Gain/loose confidence in the service that you will provide
The end result is the most important thing
4
Which of the following is a benefit to the employee when promoting services and products?
Repeat business
Shorter working hours
A professional image
Additional experience
5
Which of the following is the most important reason for good communication
To make sure accurate information is given and received
To behave professionally in the salon
To carry out an effective service
To show a high level of communication skills
6
Name two types of questioning techniques?
Open and closed questioning techniques
Mixed questioning techniques
Open and mixed questioning techniques
Mixed and closed questioning techniques
7
Name 2 different types of communication techniques used
communication and talking
Verbal and non- verbal communication
Body language and communication
non- verbal and communication
8
How can you provide a good client experience?
Arrange to go for a coffee
Give the client my mobile number
Provide a good service
Be nice to everyone
9
Which of the following outlines the employees responsibility when promoting products or service
Descriptions must be honest and accurate
The price of products must be displayed prominently
Price comparisons with other salons must be displayed
Alternative products and services must be described
10
How can you gain a good profit margins?
Add more to the bill
Provide a good quality service
Put tips in the till
Use less products
11
How could you get good product knowledge?
Ask a friend
Read and use the product
Ask the client
Ask the manager
12
Which of the following is most important when retailing products to clients
Using body language
Using technical jargon
A sound knowledge of the product
being able to talk easily
13
Why is it important to have good product knowledge?
Gives a professional image
Shows that you are clever and have a good image
It shows that you have an understanding of the industry
Gives a professional image/shows understand of the industry
14
What are the benefits to the salon ‘Promoting Products and Services ?’
Profit, money and reputation
My families reputation
My reputation
I earn more money
15
Which of the following is a feature rather than a benefit of treatment.
What it does
A description of the treatment
What value it has to the client
Why the client should use it
16
How does the Sale and supply of goods act link with Promoting Products and Services?
Services must be provided ‘with reasonable care and skill’
Services must be provided ‘with good skill’
Products must be provided ‘with reasonable care'
Services must be provided ‘with reasonable care'
17
What are the benefits if you provide a good service?
Less profit as clients will return
More commission for me
More tips
Profit as clients will return
18
What are the benefits of using open questions?
You will gain a yes or no answer
You will gain plenty of information
You will get the correct information
Information will be yes or no
19
Benefits are explained by telling the client how their skin might improve with the treatment.
True
False
20
Can facial expressions affect customer care?
Gain/loose confidence in the service that you will provide
No - good end result - the client will be happy
Yes - the client may not like your face
No - be kind to the client and they will be happy
21
How does the Data protection Act link with Promoting Products and Services?
Confidentiality
COSHH
Risk Assessment
PPE
22
Which of the following is a negative buying signal from a client/
Asking for a product sample
Asking about cost
Looking away
Looking closely at a product
23
How would you recognise buying signals?
The client may ask questions about the service
The client may ask questions, pick up product, ask how much
The client may not ask any questions
The client may pick up the product
24
How can you encourage clients to return regularly?
Provide a good service
Tell the client they need to return often
Be kind
book clients in every 2 weeks
25
Explain the term benefits when using products
How the client will gain from using their own products
How the client will benefit from using the products
How the client save more money from using the products
How the client will gain from using the products
26
How does the Trades Description Act link with Promoting Products and Services?
The Act states you may advertise to sell the product
You may put any label on the product
Products can be sold orally or through descriptions.
Should not be misleading description in relation to quality
27
Which of the following is the first stage of the sales process
Identify the need
Demonstrate the product
Overcome any obstructions
Recommend a service
28
Can body language affect customer care?
Gain/loose confidence in the service that you will provide
No - the client may speak several languages
Yes - the client may not like your body shape
No - as long as you provide a good hair cut
29
How does the Consumer safety act link with Promoting Products and Services?
Dangerous products can be sold
Clients need to know how to use dangerous products
Reduces risk to consumers from dangerous products
Clients need to know about the Consumer Safety Act
30
Which of the following best describes why the clients needs must be identified?
To advise on retail products
To match them to the most suitable services
To offer a professional service
To promote any salon offers that might be running
31
How does the Price Act link with Promoting Products and Services?
Display = a true impression of their value & 30% commission
Products display = a true impression of their value
Display = a false impression of their value but a good price
Products display = a false impression of their value
32
How can you earn more commission?
Be kind to your client
Charge extra for retail
Increase bill
Promote and sell products
33
Explain the features of products
Money saved by using the product
What the product can do to the hair
Facts about the products
Benefits of the products
34
The benefit of the product should always be
Personalised to the client
The container it comes in
The ingredients it contains
A description of the product
35
What are the benefits to the salon promoting products and services
The family reputation
Good reputation and increased profit
Therapists reputation
I earn more money
36
You must always add 30% VAT on to retail products
YES
NO
Sometimes
Occasionally
37
How does the Consumer protection act link with Promoting Products and Services?
Products must be ‘of a satisfactory price'
Products must be ‘of satisfactory use'
Products must be ‘of satisfactory quality’
Products must be ‘of a quality’.
38
Why is it a good idea to show the clients the products?
This discourages them to use and buy
This encourages them to use
This encourages them not to use
This encourages them to use and buy
39
Why is it a good idea to let the clients feel or touch the products
This encourages them to buy from the supermarket
This encourages them to not use
This encourages them to use and buy
This discourages them to use and buy
40
Which of the following states why visual aids are helpful when promoting products and services
The client has something to takeaway with them
They give a written format to the consultation process
They give the client something to focus on
They help confirm and clarify any suggestions

Unit 205 Promoting Products And Services Flashcards | StudBud

Unit 205 Promoting Products And Services

40 termsStudBud Administration142 plays

.Suitable for VRQ Level 2 Beauty Therapy

Flashcards40 cardsFPractice quizPHost liveL

Questions 40

Answers

1
How can the tone of your voice affect customer care?
The client will not like you if you shout
It will make no difference to the customer
Gain/loose confidence in services that you will provide
The client may like you if you talk quietly
2
When should you repeat the main points of a conversation?
If everyone is shouting
If the client has miss understood what they have said
If you have miss understood what you have said
If you feel the client has miss understood the conversation
3
How can eye contact affect customer care?
It make no difference to the service
No affect as long as you talk to the client
Gain/loose confidence in the service that you will provide
The end result is the most important thing
4
Which of the following is a benefit to the employee when promoting services and products?
Repeat business
Shorter working hours
A professional image
Additional experience
5
Which of the following is the most important reason for good communication
To make sure accurate information is given and received
To behave professionally in the salon
To carry out an effective service
To show a high level of communication skills
6
Name two types of questioning techniques?
Open and closed questioning techniques
Mixed questioning techniques
Open and mixed questioning techniques
Mixed and closed questioning techniques
7
Name 2 different types of communication techniques used
communication and talking
Verbal and non- verbal communication
Body language and communication
non- verbal and communication
8
How can you provide a good client experience?
Arrange to go for a coffee
Give the client my mobile number
Provide a good service
Be nice to everyone
9
Which of the following outlines the employees responsibility when promoting products or service
Descriptions must be honest and accurate
The price of products must be displayed prominently
Price comparisons with other salons must be displayed
Alternative products and services must be described
10
How can you gain a good profit margins?
Add more to the bill
Provide a good quality service
Put tips in the till
Use less products
11
How could you get good product knowledge?
Ask a friend
Read and use the product
Ask the client
Ask the manager
12
Which of the following is most important when retailing products to clients
Using body language
Using technical jargon
A sound knowledge of the product
being able to talk easily
13
Why is it important to have good product knowledge?
Gives a professional image
Shows that you are clever and have a good image
It shows that you have an understanding of the industry
Gives a professional image/shows understand of the industry
14
What are the benefits to the salon ‘Promoting Products and Services ?’
Profit, money and reputation
My families reputation
My reputation
I earn more money
15
Which of the following is a feature rather than a benefit of treatment.
What it does
A description of the treatment
What value it has to the client
Why the client should use it
16
How does the Sale and supply of goods act link with Promoting Products and Services?
Services must be provided ‘with reasonable care and skill’
Services must be provided ‘with good skill’
Products must be provided ‘with reasonable care'
Services must be provided ‘with reasonable care'
17
What are the benefits if you provide a good service?
Less profit as clients will return
More commission for me
More tips
Profit as clients will return
18
What are the benefits of using open questions?
You will gain a yes or no answer
You will gain plenty of information
You will get the correct information
Information will be yes or no
19
Benefits are explained by telling the client how their skin might improve with the treatment.
True
False
20
Can facial expressions affect customer care?
Gain/loose confidence in the service that you will provide
No - good end result - the client will be happy
Yes - the client may not like your face
No - be kind to the client and they will be happy
21
How does the Data protection Act link with Promoting Products and Services?
Confidentiality
COSHH
Risk Assessment
PPE
22
Which of the following is a negative buying signal from a client/
Asking for a product sample
Asking about cost
Looking away
Looking closely at a product
23
How would you recognise buying signals?
The client may ask questions about the service
The client may ask questions, pick up product, ask how much
The client may not ask any questions
The client may pick up the product
24
How can you encourage clients to return regularly?
Provide a good service
Tell the client they need to return often
Be kind
book clients in every 2 weeks
25
Explain the term benefits when using products
How the client will gain from using their own products
How the client will benefit from using the products
How the client save more money from using the products
How the client will gain from using the products
26
How does the Trades Description Act link with Promoting Products and Services?
The Act states you may advertise to sell the product
You may put any label on the product
Products can be sold orally or through descriptions.
Should not be misleading description in relation to quality
27
Which of the following is the first stage of the sales process
Identify the need
Demonstrate the product
Overcome any obstructions
Recommend a service
28
Can body language affect customer care?
Gain/loose confidence in the service that you will provide
No - the client may speak several languages
Yes - the client may not like your body shape
No - as long as you provide a good hair cut
29
How does the Consumer safety act link with Promoting Products and Services?
Dangerous products can be sold
Clients need to know how to use dangerous products
Reduces risk to consumers from dangerous products
Clients need to know about the Consumer Safety Act
30
Which of the following best describes why the clients needs must be identified?
To advise on retail products
To match them to the most suitable services
To offer a professional service
To promote any salon offers that might be running
31
How does the Price Act link with Promoting Products and Services?
Display = a true impression of their value & 30% commission
Products display = a true impression of their value
Display = a false impression of their value but a good price
Products display = a false impression of their value
32
How can you earn more commission?
Be kind to your client
Charge extra for retail
Increase bill
Promote and sell products
33
Explain the features of products
Money saved by using the product
What the product can do to the hair
Facts about the products
Benefits of the products
34
The benefit of the product should always be
Personalised to the client
The container it comes in
The ingredients it contains
A description of the product
35
What are the benefits to the salon promoting products and services
The family reputation
Good reputation and increased profit
Therapists reputation
I earn more money
36
You must always add 30% VAT on to retail products
YES
NO
Sometimes
Occasionally
37
How does the Consumer protection act link with Promoting Products and Services?
Products must be ‘of a satisfactory price'
Products must be ‘of satisfactory use'
Products must be ‘of satisfactory quality’
Products must be ‘of a quality’.
38
Why is it a good idea to show the clients the products?
This discourages them to use and buy
This encourages them to use
This encourages them not to use
This encourages them to use and buy
39
Why is it a good idea to let the clients feel or touch the products
This encourages them to buy from the supermarket
This encourages them to not use
This encourages them to use and buy
This discourages them to use and buy
40
Which of the following states why visual aids are helpful when promoting products and services
The client has something to takeaway with them
They give a written format to the consultation process
They give the client something to focus on
They help confirm and clarify any suggestions