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Hospitality and Tourism 1.01 Flashcards | StudBud
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Hospitality and Tourism 1.01
Hospitality and Tourism 1.01
8 terms
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Objective 1.01 Review
Flashcards
8 cards
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Practice quiz
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Host live
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Questions
8
Answers
1
Which professional association would an executive chef
most likely
to join?
The National Restaurant Association
Meeting Professionals International
Wellness Council of America
Association for Convention Operations
2
Which type of behavior involves establishing eye contact with hotel guests?
critical
vocal
cultural
nonverbal
3
What skill is important for a professional in the hospitality and tourism industry to possess?
communication
mathematical
delegation
creativity
4
Works in lodging segment, directs the employees who clean the sleeping rooms and public areas?
property supervisor
front-desk supervisor
maintenance manager
housekeeping manager
5
Front-desk employee, is courteous, patient, helpful with hotels’ guests. Behavior is exhibited?
favorable ethical traits
appropriate use of humor
positive sales aptitude
interpersonal skills
6
You give tours to people daily. Benefit of working in the tourism industry is you experiencing?
Visiting Attractions
Contracting Buyers
Planning Conferences
Working with People
7
How can a travel agent make a positive impression on clients?
ask personal questions
suggest travel options
maintain a professional appearance
focus on many tasks at one time
8
Traits effective employees exhibit when they communicate with customers?
enthusiasm and passive listening
inflexibility and self-confidence
initiative and indifference
patience and empathy