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Hospitality & Tourism Test
Hospitality & Tourism Test
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DECA Hospitality and Tourism Exam
Flashcards
45 cards
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Practice quiz
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Questions
45
Answers
1
What should employees be willing to accept when defending their ideas objectively?
Personal attack
Critical feedback
Additional responsibility
Nonverbal support
2
Which of the following is a trend in information management:
Decreased competition
Increased compliance laws and regulations
Decreased number of electronic documents
Increased number of workers in the office
3
What is the first step in handling customer complaints?
Call the manager for assistance.
Ask the customer to be brief.
Make a record of all the facts.
Let the customer explain the problem.
4
Negotiators decide how to get what they want by
being aggressive.
developing strategies.
making demands.
establishing rules.
5
What trait is demonstrated when employees treat customers with respect and without prejudice?
Honesty
Empathy
Integrity
Consideration
6
An effective time-management approach for the manager of a large staff of employees would be to
fill each day's work schedule completely.
block off six hours of uninterrupted work time daily.
delegate most managerial responsibilities to an assistant.
build flexibility into his/her schedule.
7
Electrical storms, floods, and earthquakes are examples of __________ risk.
economic
natural
human
marketing
8
The primary purpose of collaborative software applications in the business environment is to
interpret data.
archive old documents.
maintain authority.
share information.
9
One of the characteristics of travel & tourism marketing is that it has a significant impact on
world climates.
local economies.
historical facts.
social sciences.
10
To help project managers identify the resources needed for a project, they often develop
timelines.
schedules.
summaries.
checklists.
11
What is needed to post a web page to a website?
Web server
Wireless router
PDF reader
Affiliate partner
12
Effective coaches are patient, dependable, and
approachable.
distracted.
entertaining.
critical.
13
Which of the following is not an example of demographic data:
Employment status
Need for convenience
Education
Religious affiliation
14
Which of the following procedures is usually a part of the new-employee orientation process:
On-the-job training
Evaluation of performance
Tour of the facilities
Meeting with a counselor
15
Which of the following is a reason that businesses extend credit to customers?
To be competitive
To purchase stock as needed
To take advantage of the convenience
To save money
16
What information should appear in the first paragraph of a letter of application?
Salary requirements
Name of applicant
Telephone number
Job applying for
17
The production activity that obtains all the resources needed for production to take place is
scheduling.
purchasing.
routing.
dispatching.
18
Which of the following is a true statement about change:
Everyone reacts differently to change.
Change can be avoided.
All changes are good.
Change comes in only one form.
19
Producers are willing to manufacture more of a product when
its selling price is increased.
demand for the product is decreased.
production costs are increased.
its selling price is decreased.
20
Which of the following is not a behavior of an achievement-oriented person:
Taking big risks
Producing high-quality work
Taking responsibility
Not being satisfied with current performance
21
Which of the following is a tip that you should follow about office politics:
Listen and observe others.
Voice your opinions readily.
Keep to yourself.
Work hard.
22
What is the core product that cruise lines provide passengers?
Food service
Luggage handling
Transportation
Entertainment
23
Why is it important for speakers to rehearse an oral presentation?
allows the speaker to analyze the accuracy of the message
provides the speaker with verbal feedback from the audience.
encourages speaker to develop the notes for the presentation
helps the speaker improve the delivery of the message
24
Developing a personal budget is an effective way to
calculate assets.
pay bills.
manage money.
increase debt.
25
The project manager controls what the project will and will not do, known as the project's
budget.
plan.
schedule.
scope.
26
The formula that is generally used to measure productivity is
outputs divided by inputs.
inputs divided by labor.
goods divided by time.
labor divided by resources.
27
Which of the following is an example of a business applying information to accomplish a task:
Conducting research on consumer preferences
Developing questionnaires for local surveys
Examining promotional activities of competitors
Reviewing data on trends to develop new products
28
The American Marketing Association and the Canadian Marketing Association are examples of
support groups.
trade associations.
professional organizations.
focus groups.
29
To make sure the purpose of the content is clear, the data that are placed in a table should be
properly labeled.
placed in the report's margins.
included in the appendices.
attractively presented.
30
The Abbey Hotel uses multiple channels of distribution so that
the hotel restaurant offers a multitude of menu choices.
housekeeping has multiple opportunities to clean guest rooms
there are multiple ways for guests to reserve their rooms.
the hotel manager has multiple chances to speak with staff.
31
Form utility applies only to tangible goods such as
movie tickets.
dry cleaning.
doctor's advice.
sweatshirts.
32
Gestures are classified as part of __________ communication.
written
audiovisual
nonverbal
verbal
33
Which phase of the business cycle would have an unfavorable effect on the business environment:
Maturity
Contraction
Expansion
Remission
34
What type of debtor-creditor relationship involves the acquisition and use of credit cards?
Voluntary
Unintentional
Customary
Implied
35
What type of safety hazard might be created by plugging too many machines into one wall outlet?
Electrical
Material
Operational
Production
36
A memorandum is typically used for communication that takes place
infrequently.
among competitors.
within a business.
between friends.
37
How has the spread of capitalism in the world since the early 1990s affected business?
It has provided increased protection for domestic businesses
It has encouraged the growth of a global economy.
it has reduced labor costs.
It has led to improvements in technology.
38
What is one reason that a business might make its financial records available to a bank?
To obtain credit
To pay a mortgage
To deposit funds
To open an account
39
When a business buys buildings and vehicles money is flowing out of the business to acquire
supplies.
assets.
staples.
products.
40
Using an orderly and systematic approach to jobs should make a worker more
productive.
careless.
open-minded.
tense.
41
A buying decision begins with a(n)
assessment of options.
choice.
need.
information search.
42
One of the characteristics of the form of business ownership known as an LLC is that
the IRS collects taxes based on the LLC's gross income.
it is required to have at least three owners (members).
the owners property cant be taken to pay the business's debt
this kind of business can last indefinitely.
43
The first step in resolving a conflict occurs when one of the two people
remains calm and objective.
acknowledges the conflict.
discusses resolution options.
asks for a third party's opinion.
44
Which of the following is not a benefit of maintaining a positive attitude:
Learning new skills more easily
Achieving your goals
Earning fame and money
Enjoying better personal relationships
45
Which of the following is typically the first step in holding a group discussion:
Find out what group members know about the subject.
Make sure group members understand the group's purpose.
Summarize what the group has said during the discussion.
Build on another group member's comment.
