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Trivia 10 Flashcards | StudBud
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Trivia 10
Trivia 10
20 terms
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StudBud Administration
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Flashcards
20 cards
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Practice quiz
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Questions
20
Answers
1
There is a minimum 100 dollar deductible in THSE states regardless of GOLD or PLATINUM Protection?
WA, VA
NJ, NY
PA, NY
NH, PA
2
Can we set MOI for vehicles already at a Body Shop?
Not really
Yes, we should
Only if it´s a GHRN shop
no, Offer Drive-In
3
If damage questions default to NO, should we ask them?
Yes
No
Ask Sara
Yes and add notes
4
We should direct TPCs to
[email protected]
False
True
5
Email to send photos or other info
[email protected]
[email protected]
[email protected]
[email protected]
6
Do we offer MOI, Rental and read Coverages to relative of insured?
Use No Inspection Needed - Customer decided not to pursue.
No. Only in Texas.
Only Rental and Coverages
Only MOI
7
This YCA prevents your premium from going up on your first reported accident
Gold
Bronze
Platinum
Diamond
8
Claimant reports accident, but there was no contact between him and our insured. Should we file a claim?
Ask them to file through their carrier
Yes, as Miscellaneous/Other
Only if there´s a police report
Yes, as unknown loss facts
9
Can we offer rental to claimants?
Ask Supervisor
Transfer to Adjuster
Yes
No
10
Georgia State Specific
DMV Form
Towing Script
Transportation Expense Script
Diminished Value Script
11
Why do we need to stop at Participant List?
To check all info is correct and text has been sent
To provide adjuster information and set MOI
To add damages and offer rental
To chat with our customer
12
You can open policy search in the first page if claimant is calling in...
True
False
13
Call was transferred from Glass with only glass damage. What should you do?
Transfer back to Glass
Ask if there were injuries or responsible party
File Claim
Provide Minimum info script
14
Do we file claim for Door dash in NextGen?
True
False
15
Insured hit an animal and then a mailbox
It's Miscellaneous. Add Attorney.
It's high adrenalin. Add animal as participant.
It's comprehensive. Falling/Flying Object.
It's collision. Add object and Owner.
16
We ask for lienholder in these states...
TX, AZ, MS, CA
TX, AZ, MS
MA, KS, FL, TX
NC, WA, TX, IL
17
Comprehensive and PDL are read together every time
True
False
18
Express will contact the caller...
As soon as they review the claim
Not really. Customer has to call back.
Only Via Text
In one business day
19
We don't discuss liability in these states...
TX, KS, CT, VT
CT, DE, NH
RI, CT, VT, NH
CA, RI, NH, OR
20
Loss caused by Black Ice in CA...
What is Black Ice?
Needs to be documented in notes and no Liability read
It´s irrelevant
Needs to be documented in notes
