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Principles of Business and Finance Unit 1 Review Flashcards | StudBud
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Principles of Business and Finance Unit 1 Review
What is a barrier to new ideas?
What form of communication is a memo
Principles of Business and Finance Unit 1 Review
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Review of Unit 1
Flashcards
25 cards
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Practice quiz
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Questions
25
Answers
1
What form of communication is a memo
Internal
External
2
What is a barrier to new ideas?
People are mean
There is no process
Your boss is strict
3
How do you offer spectacular customer service?
Making sure all customers are neglected
Being customer focused
Being focused on profits and gains
Being employee focused
4
What is the purpose of graphic organizers?
To summarize ideas
To show your graphing skills
To help discover a new scientific theory
To organize your thoughts
5
What type of graph can show portions of a whole?
Line graph
Pie Chart
Bar graph
Inverted Bar graph
6
Why are abbreviations important when taking notes?
To prevent you from writing every single word out/efficiency
So you can look back over it easily
So your writing looks like hieroglyphics
7
What type of graph demonstrates changes in data trends over time?
Line Graph
Bar graph
Pie Chart
Cornell Notes
8
How do you defend ideas?
Filled with bias
Objectively
By yelling really loudly
Criticize your critics
9
How would you communicate with a controller
Talk about their family
Ask them to work together with you on a project
Be direct and to the point
Small talk
10
What is an example of a proper way to answer the telephone?
Wazzup!
Thank you for calling Athens Drive this is Mr. Nassif.
Hi my name is Mr. Nassif how may I help you?
Whats up?
11
On what type of business communication would you not put a signature block?
Memo
Email
Business Letter
12
Sharon loves to interact with new people and is a warm human. What type of communicator is she?
Socializer
Collaborator
Analyzer
Innovator
13
Building exceptional customer service and relations leads to all of the following except...
Establishes long term success
Repeat customers
More customer complaints
Higher customer satisfaction
14
What is an appropriate abbreviation for without?
w/
@
ave.
w/o
15
Which one of these terms is not one of the 5 C's of effective writing/revision
Courteous
Control
Concise
Correct
16
Which of these terms is not one of the communicative styles we have learned about?
Collaborator
Controller
Socializer
Abjucator
17
What do you include in the return address of a business letter?
The recipient's address
Your address
Your dogs name
Greetings
18
What information is contained in your signature block?
your position in the company
Your graduation year
Basketball team
Where you went to school
19
How should you act in a group discussion?
Participate and respect others opinions
Be loud and boisterous
Ask people about their secrets
Make sure you are the only one that talks
20
Do you put an address on a memo?
Yes
No
21
What is an example of external business communication
Office posting
Memo
Business Letter
Ad on Craigslist
22
When is it appropriate to send a memo
Updating employees on important changes in the workplace
Discussing sales with your clients
Telling your employees about updates with fantasy football
23
How old is Mr. Nassif
28
23
45
25
24
What type of note taking organizer asks you to summarize your notes once completed?
Charting
A Flow Chart
Cornell Note Taking
Mapping
25
Where did Mr. Nassif go to college?
NC State
Appalachian State
UNC
Notre Dame
